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Something weird happening on Three |
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#1 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Something weird happening on Three
Has anyone else had a problem like this?
I'm a pay-as-you-go customer and transferred to Three a few weeks ago. I joined them because of their really good value 3-2-1 service. Over the last few days my credit has been disappearing - yet I've not made any calls, sent any texts or downloaded any data. Three tell me I've made around thirty calls in the last few days - but I haven't made any. No one's got access to my phone other than me and I hardly use it. Three say they're investigating - but it's all really weird. |
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#2 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Have you installed a bad app maybe? Could you be dialling in your pocket, I keep getting calls all the time from a friend because he's accidentally called my by pushing buttons from his pocket.
Do calls show in your call history on the phone? |
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#3 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Quote:
Have you installed a bad app maybe? Could you be dialling in your pocket, I keep getting calls all the time from a friend because he's accidentally called my by pushing buttons from his pocket.
Do calls show in your call history on the phone? |
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#4 |
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Forum Member
Join Date: Feb 2008
Posts: 1,536
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Quote:
No, nothing like that. I haven't installed any apps. The phone has a pin code and a case, so I'm not accidentally making calls. Three says I've made around thirty calls in the last couple of days - but I haven't made one. There were a couple of occasions where they said the phone was being used, when in fact I was asleep and the phone was switched off! Clearly there's some technical issue - someone is making calls and I'm paying for them - but Three say their systems are never wrong. Well, they are this time. Their 'customer excellence' team has opened an investigation and will get back to me in the next 48 hours, they say.
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#5 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Quote:
Can you ask them for the telephone number of a number that's been called often?
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#6 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,887
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Sounds like the scam that I posted a few weeks ago. I imagine your SIM has been cloned.
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#7 |
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Forum Member
Join Date: May 2012
Posts: 87
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The likely hood is they will find nothing wrong I would suggest that you ask for a PAC code again and re port out your number to x network then keep it there or then re port it back to three that way if your sim has been cloned it will be a different sim
Giffgaff is a cheap network for calls if that is what your after |
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#8 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Where did you get your SIM card from? Fleabay or directly from Three?
It does sound like a SIM card clone or something, billing events don't usually just happen on fairly mature platforms unless there's some kind of fraud going on because of a sim clone or mallicious app. |
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#9 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
The likely hood is they will find nothing wrong I would suggest that you ask for a PAC code again and re port out your number to x network then keep it there or then re port it back to three that way if your sim has been cloned it will be a different sim
Giffgaff is a cheap network for calls if that is what your after Also in the event something happens like this you can't even speak to anyone on the phone, you're stuck contacting "agents" and waiting for replies back and forth as they don't even have a phone number to call. Also giffgaff's rate isn't 1,2 or 3p is it, it's like 10 or 12p per minute. |
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#10 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Quote:
Where did you get your SIM card from? Fleabay or directly from Three?
It does sound like a SIM card clone or something, billing events don't usually just happen on fairly mature platforms unless there's some kind of fraud going on because of a sim clone or mallicious app. |
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#11 |
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Forum Member
Join Date: Oct 2004
Posts: 14,645
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I thought the idea of SIM cloning died out long ago - since modern SIMs are designed to self-destruct if something attempts to brute-force the Ki keys etc.
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#12 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Quote:
I thought the idea of SIM cloning died out long ago - since modern SIMs are designed to self-destruct if something attempts to brute-force the Ki keys etc.
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#13 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
No, I got it directly from Three. The idea that it's been cloned sounds the most plausible - although god knows how it happened. I don't think it'll be a malicious app. The only apps on the phone are the ones already on it (Facebook, Twitter etc). I haven't downloaded any apps.
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#14 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Quote:
What phone is it? It would be interesting to know what numbers are being called.
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#15 |
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Forum Member
Join Date: Jul 2001
Posts: 2,644
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I would be logging into your Three account online and check where the credit has been spent.Either calls or data.I suspect its probably data possibly facebook.
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#16 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
I would be logging into your Three account online and check where the credit has been spent.Either calls or data.I suspect its probably data possibly facebook.
There was a scam reported in the media in the last few weeks about phone call hacks, but it has gone very quiet and nobody seems to have the details of what causes it, but it has happened on multiple networks. |
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#17 |
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Forum Member
Join Date: Jul 2001
Posts: 2,644
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Ah never noticed it was calls,just as well its only a payg sim then or it could have been much worse.
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#18 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Quote:
Ah never noticed it was calls,just as well its only a payg sim then or it could have been much worse.
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#19 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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There is an upside. Despite the fact my balance is now zero, I can still make calls. I wonder if someone else is paying for my phone's activity.
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#20 |
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Forum Member
Join Date: Mar 2015
Posts: 74
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Quote:
There is an upside. Despite the fact my balance is now zero, I can still make calls. I wonder if someone else is paying for my phone's activity.
![]() In all seriousness, a few months back I noticed my balance wasn't reducing when making calls on Three PAYG. i have no idea whether it was account specific or a general problem but there definitely are (or were) some gremlins in their billing system. |
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#21 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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Quote:
Are you now wishing you didn't say anything?
![]() In all seriousness, a few months back I noticed my balance wasn't reducing when making calls on Three PAYG. i have no idea whether it was account specific or a general problem but there definitely are (or were) some gremlins in their billing system. |
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#22 |
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Forum Member
Join Date: Nov 2005
Posts: 1,892
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It got weirder. Not only could I make calls, despite not having any credit, but Three had no record of me making any of the calls I did make. They had records of the calls/data that I didn't make - but had no record of any calls I actually DID make. Eventually, I took the phone into a Three store - so I could at least prove what I said was happening WAS actually happening (I had basically been called a liar by the people in the call centre). They've changed my sim and I'm going to keep an eye on it. But since they changed the sim, the bars that show signal strength have changed colour from white to orange. Does this signify anything?
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