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Question on final bill - have I lost £60?


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Old 12-06-2016, 21:07
steveOooo
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Join Date: Jul 2004
Location: London
Posts: 4,469

Moved to plusnet - set my transfer date to be 10th June

My bt bill is dated 6 June and they've charged me for £56 + I have a early leaving contract fee of £9

So basically, have I paid a months worth of infinity 2. + line rental for 4days worth or usage?

Or will I get this refunded so 24 days worth of services refunded in the bt final bill?
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Old 12-06-2016, 21:39
BKM
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Join Date: Jul 2007
Posts: 6,288
Moved to plusnet - set my transfer date to be 10th June

My bt bill is dated 6 June and they've charged me for £56 + I have a early leaving contract fee of £9

So basically, have I paid a months worth of infinity 2. + line rental for 4days worth or usage?

Or will I get this refunded so 24 days worth of services refunded in the bt final bill?
BT automatically issue a "final bill" - and any refund - about 10 days after the service ends. So it is not certain you have lost your money.

You could, probably, get a refund of the £9 early leaving fee. You need to contact them and inform them that the reason for your cancellation is their July 2016 price increase - that is a valid reason to leave early for free normally.
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Old 15-07-2016, 15:17
steveOooo
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Join Date: Jul 2004
Location: London
Posts: 4,469
Hurrah! Everything bar the £9 fee for cancelling early has been refunded in the next bill - couldn't be bothered to call them up and plead for a £9 refund!

Also, still have bt sport on sky so hmmm, maybe this will continue while I stilll have bt mobile
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