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Question on final bill - have I lost £60?
steveOooo
12-06-2016
Moved to plusnet - set my transfer date to be 10th June

My bt bill is dated 6 June and they've charged me for £56 + I have a early leaving contract fee of £9

So basically, have I paid a months worth of infinity 2. + line rental for 4days worth or usage?

Or will I get this refunded so 24 days worth of services refunded in the bt final bill?
BKM
12-06-2016
Originally Posted by steveOooo:
“Moved to plusnet - set my transfer date to be 10th June

My bt bill is dated 6 June and they've charged me for £56 + I have a early leaving contract fee of £9

So basically, have I paid a months worth of infinity 2. + line rental for 4days worth or usage?

Or will I get this refunded so 24 days worth of services refunded in the bt final bill?”

BT automatically issue a "final bill" - and any refund - about 10 days after the service ends. So it is not certain you have lost your money.

You could, probably, get a refund of the £9 early leaving fee. You need to contact them and inform them that the reason for your cancellation is their July 2016 price increase - that is a valid reason to leave early for free normally.
steveOooo
15-07-2016
Hurrah! Everything bar the £9 fee for cancelling early has been refunded in the next bill - couldn't be bothered to call them up and plead for a £9 refund!

Also, still have bt sport on sky so hmmm, maybe this will continue while I stilll have bt mobile
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