I have been with Virgin mobile for years but am at the end of my tether.
Last year, despite being assured that my phone would work abroad, when I got there I had no service for the duration. This caused considerable anxiety because my husband had to go to hospital during the holiday and having no phone coverage just added to the stress.
On my return their system was still showing me that I was good to go abroad and it took a call to their technical team to fix the problem.
This year I was advised to purchase a data roaming plan for use during the hols. To my relief I was able to make calls this time but the data roaming did not work for the whole holiday and, on my return, I found data roaming was working just fine here in the UK so the problem is unlikely to be my phone. I did contact them while I was there and followed their advice about what to try but they never bothered to call me an hour later to see if all was well as they promised they would.
Back home I have been trying to make contact to get my money refunded but I keep being cut off before having spoken to somebody and then on the one occasion I did get through to a rep they were (a) very difficult to understand and (b) I got cut off in mid-sentence and returned to the automated menu selection.
I have about two months left until the end of my contract and think I would like to leave Virgin behind. They are just very bad for my blood pressure.
Sorry for the long rant but I do feel better for sharing.
Can anybody recommend who I should move to?
Last year, despite being assured that my phone would work abroad, when I got there I had no service for the duration. This caused considerable anxiety because my husband had to go to hospital during the holiday and having no phone coverage just added to the stress.
On my return their system was still showing me that I was good to go abroad and it took a call to their technical team to fix the problem.
This year I was advised to purchase a data roaming plan for use during the hols. To my relief I was able to make calls this time but the data roaming did not work for the whole holiday and, on my return, I found data roaming was working just fine here in the UK so the problem is unlikely to be my phone. I did contact them while I was there and followed their advice about what to try but they never bothered to call me an hour later to see if all was well as they promised they would.
Back home I have been trying to make contact to get my money refunded but I keep being cut off before having spoken to somebody and then on the one occasion I did get through to a rep they were (a) very difficult to understand and (b) I got cut off in mid-sentence and returned to the automated menu selection.
I have about two months left until the end of my contract and think I would like to leave Virgin behind. They are just very bad for my blood pressure.
Sorry for the long rant but I do feel better for sharing.
Can anybody recommend who I should move to?