Originally Posted by Black Box:
“What a disaster iOS 10 has been on my iPhone 6S.
It downloaded fine via wifi, then during installation told me I needed to connect to iTunes. Did that. iTunes said it couldn't update the phone and it needed restoring. After five attempts of restoring (each time it crashed and iTunes said "unknown error"), eventually I got iOS 10 installed.
I've spent three hours faffing with it tonight. I must say I'm not impressed with Apple at all right now. Live Chat were crap too and couldn't help. I know loads of other people with the same issues also.”
Exactly the same thing happening with me. Did you just keep trying the same thing to get it to work in the end or did you change anything (like different cable, different USB port etc)? Glad you managed to get it sorted eventually.
I also found Live Chat unhelpful.