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EE - Suspicious Activity |
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#1 |
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Forum Member
Join Date: Jun 2006
Posts: 94
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EE - Suspicious Activity
Received a text this afternoon from EE saying there's been suspicious activity on my account so they've reset the password and locked it, to unlock it call 150.
Called 150, long long delays getting through, spoke to a woman who said this is a widespread issue and quite a lot of customers have had the same issue. Confirmed a few details, claimed she couldn't find my online account, then could and that id' receive an email in 24-48 hours to reset my login details. Great eh! So if anyone else has had this issue, now you know, you're not alone. |
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#2 |
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Forum Member
Join Date: Feb 2014
Location: Leeds
Posts: 113
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God thats appalling service. Would expect them to sort it immediately.
Would be lost without my phone. |
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#3 |
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Forum Member
Join Date: Jan 2002
Posts: 636
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Quote:
God thats appalling service. Would expect them to sort it immediately.
Would be lost without my phone. |
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#4 |
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Forum Member
Join Date: Dec 2001
Location: Hampshire
Posts: 8,102
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Quote:
It doesn't sound like the phone isn't working, just that the OP cannot get into their online 'My EE' account.
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#5 |
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Forum Member
Join Date: Jun 2006
Location: London
Posts: 391
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Via my PC, MyEE says I have 0MB of 0MB left of data. The app shows it correctly. Been like this a few days now. I'll try a live chat when they open.
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#6 |
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Forum Member
Join Date: Jun 2006
Posts: 94
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Yeah, it's just the My EE app i cant get in to on anything!
Was a bit worrying when i confirmed all my account details with her and she said she couldn't find any record of me having an My EE account. Then when i told her i've been using it for the last 3 years, she said, ohhhh, i've found it. I'm hoping she had found it and wasn't just saying that to get rid of me! Still haven't received the Email - although she did say 24-48 hours. |
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#7 |
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Forum Member
Join Date: Jun 2006
Posts: 94
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Still no email.
Get the feeling I was fobbed off! Suppose I best get back in touch with them... Anyone else had this issue with EE over the last few days then? |
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#8 |
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Forum Member
Join Date: Dec 2006
Location: leeds
Posts: 702
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had same problem here, went online couldnt log in, tried reset password but no email
Something gone very wrong at ee by sounds of it |
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#9 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Some online accounts have had multiple failed login attempts from differing locations (I had the same text on Saturday and reset my password Sunday) - believed to be from a database of email addresses illegally harvested.
It's a precaution to protect customers accounts and quite frankly I'd rather they did that that someone managing to get into my account, harvest my personal details and wreak havoc. Short term pain for long term gain. I think EE should be applauded for being so pro-active. Anyone complaining about delays getting through to 150 about it - I respect your annoyance but please look at the bigger picture. |
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#10 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
Some online accounts have had multiple failed login attempts from differing locations (I had the same text on Saturday and reset my password Sunday) - believed to be from a database of email addresses illegally harvested.
It's a precaution to protect customers accounts and quite frankly I'd rather they did that that someone managing to get into my account, harvest my personal details and wreak havoc. Short term pain for long term gain. I think EE should be applauded for being so pro-active. Anyone complaining about delays getting through to 150 about it - I respect your annoyance but please look at the bigger picture. |
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#11 |
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Inactive Member
Join Date: Jun 2016
Posts: 541
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Quote:
Received a text this afternoon from EE saying there's been suspicious activity on my account so they've reset the password and locked it, to unlock it call 150.
Called 150, long long delays getting through, spoke to a woman who said this is a widespread issue and quite a lot of customers have had the same issue. Confirmed a few details, claimed she couldn't find my online account, then could and that id' receive an email in 24-48 hours to reset my login details. Great eh! So if anyone else has had this issue, now you know, you're not alone. |
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#12 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
Illegally harvested from EE?
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#13 |
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Forum Member
Join Date: Jan 2014
Location: Portsmouth
Posts: 787
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Quote:
Illegally harvested from EE?
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#14 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
No absolutely not.
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#15 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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No idea.
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#16 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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I'm wondering how EE have determined the cause is stolen email addresses and not something mundane like a mis-configured proxy (bungled IP share etc) at an ISP?
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#17 |
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Forum Member
Join Date: Jan 2014
Location: Portsmouth
Posts: 787
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Quote:
I'm wondering how EE have determined the cause is stolen email addresses and not something mundane like a mis-configured proxy (bungled IP share etc) at an ISP?
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#18 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
Because they will have a team of people employed to establish things like this?
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#19 |
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Forum Member
Join Date: Jun 2006
Posts: 94
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I still haven't had the password reset email.
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#20 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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You need to call 150 to get your account unlocked first then request a password reset.
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#21 |
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Forum Member
Join Date: Jun 2006
Posts: 94
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Quote:
You need to call 150 to get your account unlocked first then request a password reset.
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#22 |
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Forum Member
Join Date: Jun 2006
Posts: 94
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Finally sorted after 7 days!
Jeez |
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