[TKDFan]

I have a Virgin Mobile (HTC One M8s) that over the last day or two has developed a problem where it keeps losing the mobile network signal.

After talking to Virgin they are sending out a new SIM, but will this cure the problem?

Here's hoping!

TIA.

[chrisjr]

Impossible to answer without knowing exactly what is causing your phone to drop off the network.

If it is the hardware in the phone then no SIM is ever going to cure it. But a SIM is a relatively cheap and easy first thing to try.

If you had another phone on the same network you could do a SIM swap and see what that did. If your SIM in another phone made that phone lose the network and another SIM in your phone gave rock solid connection then that would suggest a SIM fault. But if your SIM in another phone worked perfectly and another SIM in your phone still kept losing connection then that suggests a hardware fault in your phone.

[TKDFan]

Quote:

Originally Posted by chrisjr

Impossible to answer without knowing exactly what is causing your phone to drop off the network.

If it is the hardware in the phone then no SIM is ever going to cure it. But a SIM is a relatively cheap and easy first thing to try.

If you had another phone on the same network you could do a SIM swap and see what that did. If your SIM in another phone made that phone lose the network and another SIM in your phone gave rock solid connection then that would suggest a SIM fault. But if your SIM in another phone worked perfectly and another SIM in your phone still kept losing connection then that suggests a hardware fault in your phone.

Thanks Chris, Unfortunately I only have the one phone with Virgin, my other half has an EE phone.

[Gigabit]

Virgin SIM will work in an EE phone won't it?

[chrisjr]

Virgin use the EE network so you could try a SIM swap and see what happens. Though I have seen it suggested that an EE SIM might not work in a locked Virgin phone but not so sure if a Virgin SIM will work in a locked EE phone.

Though obviously if the two phones use different sized SIMs it might not be physically possible to swap anyway.