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TalkTalk won't release landline number


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Old 07-07-2016, 15:41
wantoosoon
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My wife runs a small business and has a landline and broadband supplied by TalkTalk Business. The call divert service has never worked and she's lost business because of it, so she's decided to switch to Plusnet. However, Plusnet say that the geographic landline number cannot be retained due to TalkTalk. I've just talked to TalkTalk and they've confirmed it. Apparently they own the number, it's a "core number" and there is no way we can keep it.

This is terrible news for us, as changing the number will mean lost business and increased costs. We were never warned this would be the case and it just seems amazing that mobile numbers can be easily ported but landline numbers cannot.

We will complain to OFCOM and TalkTalk, but I know it will have no effect. Is there anything else we can do?

Many thanks!
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Old 07-07-2016, 23:51
Gerry1
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Forget Ofcom: they consider themselves far too grand to deal with mere mortals. However, they do state that TalkTalk can't stop you taking your number to any new company that will accept your request.

If you phone TalkTalk, use 0800 049 9999. Amazingly, their new Complaints Code quotes a rip-off 0870 number (banned for Customer Service purposes for two years) and it fails to warn of the Service Charge and Access Charge (mandated by Ofcom for a year).

You can escalate it all the way up to the CEO's office.

After eight weeks or after receipt of a deadlock letter you can go to the Ombudsman Service: Communications.
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Old 03-08-2016, 23:02
bryemycaz
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What is the first digit of your number as where I live traditional BT numbers began with a 6,7 or an 8. All of these numbers would be portable to any service provider and cannot be "reserved" unless they are in contract.

Recently though companies like Talk Talk installed numbers in our area begining with 2 and 3. These are not easily movable off their platforms. That may be the case with your number.

It's not the local area code I mean but the first digit of the 6 or 7 numbers after the area code.
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Old 04-08-2016, 10:34
Gerry1
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Recently though companies like Talk Talk installed numbers in our area begining with 2 and 3. These are not easily movable off their platforms. That may be the case with your number.
Read the link in my last post: "So if you’re staying at the same address and your number is active, your current provider must allow it to be transferred to a new phone company."

The initial digit of the local number is utterly irrelevant: there aren't any magic, lucky or unlucky numbers.
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Old 09-09-2016, 00:45
errea
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You do realise that ported numbers don't move anywhere?!

What is the first digit of your number as where I live traditional BT numbers began with a 6,7 or an 8. All of these numbers would be portable to any service provider and cannot be "reserved" unless they are in contract.

Recently though companies like Talk Talk installed numbers in our area begining with 2 and 3. These are not easily movable off their platforms. That may be the case with your number.

It's not the local area code I mean but the first digit of the 6 or 7 numbers after the area code.
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