DS Forums

 
 

New to BT - Broadband/Phone Activation


Reply
Thread Tools Search this Thread
Old 10-07-2016, 00:07
19Nick68
Forum Member
 
Join Date: May 2011
Posts: 1,466

We've just moved or trying to move from Virgin to BT.

We were supposed to be activated on Friday.

BT cancelled the Engineer as we had a BT line from pre Virgin, which they had supposedly checked and all we had to do was plug in.

We expected it to go live last night but it didn't and logging on to our BT account there was a 'Delay'.

I had an online chat yesterday at 10am, everything will be up and running at 2pm. It wasn't, had another online chat tonight and they eventually called me and transferred me to another number where I got 'Sorry our lines are now closed' grrr.

Since had a text saying your phone is now working....er no it's not.

Is it always like this??
19Nick68 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 11-07-2016, 11:03
richardcdon
Forum Member
 
Join Date: Nov 2005
Location: Durham, UK
Posts: 537
BT in my experience is horrendous leave now while you can, you be regretting it!

Was with BT for 14 months and had nothing but bother to the extent that I've had to go to the ombudsman.

But of cause they is other people that haven't had any issues with bt at all or maybe just haven't called their dreadful call centre i kept getting told different thing from BT!
richardcdon is offline   Reply With Quote
Old 11-07-2016, 16:07
platty
Forum Member
 
Join Date: Jun 2003
Location: Leigh , Lancs
Posts: 842
I've just gone from Sky bb to BT infinity and got told my activation date would be the 4th of July , I recieved an email on that morning saying there would be a delay up to midnight that day , anyway everything went ok and I was connected at 4pm , didn't need an engineer to come to my house though , oh and a billy bonus , my £125 cash card came today too , which I've activated
platty is offline   Reply With Quote
Old 11-07-2016, 17:14
19Nick68
Forum Member
 
Join Date: May 2011
Posts: 1,466
Basically had the run around all weekend with their call centre. It's really hard work.

Walked into the office this morning to a number of "You haven't gone with BT" comments. Hardly filling me with confidence.

I expect to be on my mobile to them again when I get home.

They did leave a voicemail on my mobile at lunchtime asking if everything was OK.
19Nick68 is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 17:22.