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Having to renew BT Broadband every year. |
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#1 |
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Forum Member
Join Date: Nov 2008
Posts: 1,818
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Having to renew BT Broadband every year.
I've been with BT for over 20 years, both landline and internet and have always been happy with the internet service I receive.
For a long, long time I was paying about £25 per month for internet along with the line rental and call package on top. A few years ago, I happened to notice their fantastic offers for new customers. I knew I wouldn't be able to get the same deal but I called them anyway to see if I could get any discount. They told me that the package that I was on didn't even exist any more and that they could certainly give me a better deal, which they did. It reduced my overall monthly cost by about £15 and gave me an unlimited broadband deal. However, I still have to remember to phone up every year and renew the 12 month contract because if I don't, they put me back on to the old deal (that doesn't exist anymore) and I end up paying over the odds until, usually when I receive the first bill at the old rate, I remember to ring up and renew it. Does any one else have this problem? |
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#2 |
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Forum Member
Join Date: Dec 2010
Posts: 69
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They'll be putting back on their standard package.. My contract was due to end recently but i received a series of emails with various offers on, all which reduced my various accounts with BT... They are getting a lot better at communicating with customers
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#3 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,728
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Quote:
... I end up paying over the odds until, usually when I receive the first bill at the old rate, I remember to ring up and renew it.
Does any one else have this problem? I also renew annually with BT Caller Display which is free for 1 year, and they email me a month before that runs out, and an email before my annual Line Rental Saver runs out. I also get an email every month linking me to my latest bill. And of course, every time they do a price rise they email me about that. I really can't see how I could ever miss the renewal date! |
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#4 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,326
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I have always had an email about caller display but i have never had any communication regarding my broadband or TV package.
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#5 |
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Forum Member
Join Date: Aug 2006
Location: Dark Satanic Mills
Posts: 4,809
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Yes, it is a big problem for every service you have - Gas , Electricity . Car and home insurance and so on. All it actually does is piss off the customer. Fortunatly I have the time to make them all work for it!
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