Originally Posted by
CheshireBumpkin:
“I thought they were offering a refund of the price differential between the two alongside the swap?
If it's just the fact it's downgrade size and spec-wise, it's going to be a case of 'put up and shut up' I would have thought - they can't magic a non-existent equivalent phone up for you if there isn't one in the current range.
I fear you might be a little deluded as to what the outcome is going to be here - are you really expecting to pick up the phone, have a quick chat with the EVP of Global Sales, and he's going to say 'alright Jack, don't worry - here's a prototype Note 8 out of the lab for you to use until next year'?
”
No Samsung UK have a hard job now gaining the customers loyalty and trust back since the failure of the Samsung Galaxy Note7. It doesn't matter if it's a price different I sold my S7 Edge originally which I purchased through Very.co.uk - Shop Direct on finance I still have the whole of the S7 edge to pay for and I got half the price on a mobile recycling website and then hunted for a ovesea model which I put prices towards to get the Note7. I still have to pay the S7 Edge off because it's on finance, i'm not going back to the S7 Edge that I had with no benefits whatsoever. It just seems absolutely pointless to myself.
I will have a issue getting a refund as I didn't purchase the phone from Samsung it was from a Hong Kong supplier who have a terrible customer support as explained above.
What I expect Samsung to do given the circumstances is send me a "Loan" S7 Edge and provide me with either a S8 or S8 Edge or S8 Pro or next version of the note range when it becomes available based on the situation above.
So to put it simply these are the issues as to why I want a benefit than a downgrade.
A authorised Samsung company made me go out to York which cost like £15 in fuel because they couldn't do their job and forgot to pick the handset up so I said you know what i'll come out to you.
I'm in debt with Very (Shop Direct) for my S7 Edge which I sold to get the Note7 and I still have to pay that device off! So it's just a complete waste of time. this debt is over £600 and I had to put more money towards to get the note7
I already had hassle getting Samsung UK to exchange my oversea note7, but it was eventually done.
I have a case for the Gold note7 which I purchased from the hong kong retailer, I still have it and I couldn't even get it swapped for a blue one when they said they couldn't replace it. as Samsung UK could only give me either black or Blue when the oversea model was gold.
Until they offer me a fairer deal that benefits myself i'm sticking with the device and i'll tell Samsung that.
Sent from my Samsung Galaxy Note7.