[planetf1]

The point about OTA disabling is an interesting one.... if they seriously believe there is a safety issue, could that be a reason to do IMEI blocking of all their devices. INtriguing though -- and one I'd support... in this particular safety related case.

[jonmorris]

Quote:

Originally Posted by Jack_Wilson2

There's another issue though the replacement phone is a UK model and it's a completely different colour phone as they didn't offer me "Gold" and they will never accept it because it's not the product which they sent me.

I'd be interested to know what your friend did in this situation - if you can find out.

They're offering him a swap to a S7 edge or a refund in GBP based on a receipt in the foreign currency, showing the exchange rate at the time.

They won't pay for the shipping, VAT and import duty (which is to be expected).

[d123]

Samsung have begun sending out special fire suppressant packaging to Note owners to use to return their handsets in the US.

Quote:

Take a look at the fireproof return packaging for the Galaxy Note7
11 OCTOBER 2016

Samsung has abandoned the Galaxy Note7, something we would have never imagined happening if you had asked us just a week before the Note7’s launch event.

In any case, Samsung now needs to get all the Note7s back as all their batteries are at risk of starting fires. In order to do this, the company has sent a few customers in the US some pre-labeled return packaging to send back the Samsung Galaxy Note7 with fire-suppressing capabilities. This will ensure that if a phone does ignite en-route to the return center, the packaging will contain the fire and keep the transporting vehicle safe.

http://m.gsmarena.com/take_a_look_at...blog-21010.php

Video of the packaging kit also at the link.

[Jack_Wilson2]

Quote:

Originally Posted by jonmorris

They're offering him a swap to a S7 edge or a refund in GBP based on a receipt in the foreign currency, showing the exchange rate at the time.

They won't pay for the shipping, VAT and import duty (which is to be expected).

A s7 is a downgrade

[daveh75]

Quote:

Originally Posted by d123

Samsung have begun sending out special fire suppressant packaging to Note owners to use to return their handsets in the US.



http://m.gsmarena.com/take_a_look_at...blog-21010.php

Video of the packaging kit also at the link.

Not sure why it's news now. They used them the first time round...

[CheshireBumpkin]

Quote:

Originally Posted by Jack_Wilson2

A s7 is a downgrade

I thought they were offering a refund of the price differential between the two alongside the swap?

If it's just the fact it's downgrade size and spec-wise, it's going to be a case of 'put up and shut up' I would have thought - they can't magic a non-existent equivalent phone up for you if there isn't one in the current range.

I fear you might be a little deluded as to what the outcome is going to be here - are you really expecting to pick up the phone, have a quick chat with the EVP of Global Sales, and he's going to say 'alright Jack, don't worry - here's a prototype Note 8 out of the lab for you to use until next year'?

[darkjedimaster]

Quote:

Originally Posted by Jack_Wilson2

A s7 is a downgrade

It is only the Screen Size & Stylus & amount of storage that is different with the the S7 Edge, the camera and processor is exactly the same. Thankfully as Samsung reintroduced expandable storage, I am not going to gripe over a missing 32gb of internal storage. Another thing to take into consideration is that the S7 Edge battery is of slightly higher capacity than the Note 7.

I have just returned my Note 7 & upgrade contract to CPW, they have told me that within the next day or so, my tariff will revert to my previous tariff for up to 5 working days, this is so my upgrade status can reset.

Once that has been reset then I can go through the upgrade process again. CPW also refunded me the money I paid towards the contract & said to me that as a gesture of goodwill, they are not only allowing me to keep the VR headset, but when it comes to choosing a suitable tariff for the S7 Edge, they will then wavier the upfront cost of up to £100, so in that respect I could well end up paying quite a bit less on my monthly bill, so am happy with that.

Yes I am extremely disappointed that the Note 7 went tits up as it was a gorgeous handset to use, even tho I never really used the stylus on it or on my Note 4 which I hadfor 2 years. So it isn't the end of the world, I will still have a fairly decent phone.

[Jack_Wilson2]

Quote:

Originally Posted by CheshireBumpkin

I thought they were offering a refund of the price differential between the two alongside the swap?

If it's just the fact it's downgrade size and spec-wise, it's going to be a case of 'put up and shut up' I would have thought - they can't magic a non-existent equivalent phone up for you if there isn't one in the current range.

I fear you might be a little deluded as to what the outcome is going to be here - are you really expecting to pick up the phone, have a quick chat with the EVP of Global Sales, and he's going to say 'alright Jack, don't worry - here's a prototype Note 8 out of the lab for you to use until next year'?

No Samsung UK have a hard job now gaining the customers loyalty and trust back since the failure of the Samsung Galaxy Note7. It doesn't matter if it's a price different I sold my S7 Edge originally which I purchased through Very.co.uk - Shop Direct on finance I still have the whole of the S7 edge to pay for and I got half the price on a mobile recycling website and then hunted for a ovesea model which I put prices towards to get the Note7. I still have to pay the S7 Edge off because it's on finance, i'm not going back to the S7 Edge that I had with no benefits whatsoever. It just seems absolutely pointless to myself.

I will have a issue getting a refund as I didn't purchase the phone from Samsung it was from a Hong Kong supplier who have a terrible customer support as explained above.

What I expect Samsung to do given the circumstances is send me a "Loan" S7 Edge and provide me with either a S8 or S8 Edge or S8 Pro or next version of the note range when it becomes available based on the situation above.

So to put it simply these are the issues as to why I want a benefit than a downgrade.

A authorised Samsung company made me go out to York which cost like £15 in fuel because they couldn't do their job and forgot to pick the handset up so I said you know what i'll come out to you.

I'm in debt with Very (Shop Direct) for my S7 Edge which I sold to get the Note7 and I still have to pay that device off! So it's just a complete waste of time. this debt is over £600 and I had to put more money towards to get the note7

I already had hassle getting Samsung UK to exchange my oversea note7, but it was eventually done.

I have a case for the Gold note7 which I purchased from the hong kong retailer, I still have it and I couldn't even get it swapped for a blue one when they said they couldn't replace it. as Samsung UK could only give me either black or Blue when the oversea model was gold.

Until they offer me a fairer deal that benefits myself i'm sticking with the device and i'll tell Samsung that.
Sent from my Samsung Galaxy Note7.

[jonmorris]

But it will stop working at some point. And I told you earlier that they're refunding those who imported phones, as long as you show the receipt that details the money you paid and in what currency etc.

They're not going to give you a Note 8 mate, not a loan phone for the next year or however long it takes.

[CheshireBumpkin]

Quote:

Originally Posted by Jack_Wilson2

No Samsung UK have a hard job now gaining the customers loyalty and trust back since the failure of the Samsung Galaxy Note7. It doesn't matter if it's a price different I sold my S7 Edge originally which I purchased through Very.co.uk - Shop Direct on finance I still have the whole of the S7 edge to pay for and I got half the price on a mobile recycling website and then hunted for a ovesea model which I put prices towards to get the Note7. I still have to pay the S7 Edge off because it's on finance, i'm not going back to the S7 Edge that I had with no benefits whatsoever. It just seems absolutely pointless to myself.

I will have a issue getting a refund as I didn't purchase the phone from Samsung it was from a Hong Kong supplier who have a terrible customer support as explained above.

What I expect Samsung to do given the circumstances is send me a "Loan" S7 Edge and provide me with either a S8 or S8 Edge or S8 Pro or next version of the note range when it becomes available based on the situation above.

So to put it simply these are the issues as to why I want a benefit than a downgrade.

A authorised Samsung company made me go out to York which cost like £15 in fuel because they couldn't do their job and forgot to pick the handset up so I said you know what i'll come out to you.

I'm in debt with Very (Shop Direct) for my S7 Edge which I sold to get the Note7 and I still have to pay that device off! So it's just a complete waste of time. this debt is over £600 and I had to put more money towards to get the note7

I already had hassle getting Samsung UK to exchange my oversea note7, but it was eventually done.

I have a case for the Gold note7 which I purchased from the hong kong retailer, I still have it and I couldn't even get it swapped for a blue one when they said they couldn't replace it. as Samsung UK could only give me either black or Blue when the oversea model was gold.

Until they offer me a fairer deal that benefits myself i'm sticking with the device and i'll tell Samsung that.
Sent from my Samsung Galaxy Note7.

All of which is unfortunate, and I feel for you in many ways. However, 99% of it has been brought on by yourself and your own decisions I'm afraid. Samsung are offering an exchange and refund solution globally, that whilst not being overly generous would be seen by any reasonable person as being fair and lawful. They don't have any obligation to make any special arrangements for you, on the basis that you made some questionable decisions. I'm sorry if that sounds harsh - but it's reality.

As far as this goes:

Quote:

Originally Posted by Jack_Wilson2

What I expect Samsung to do given the circumstances is send me a "Loan" S7 Edge and provide me with either a S8 or S8 Edge or S8 Pro or next version of the note range when it becomes available based on the situation above.

You're living in cloud cuckoo-land. Never going to happen.

[Jack_Wilson2]

Well i'll continue to use it until either the time comes or Samsung offer me a better offer.

I know what risks i'm taking - I won't be taking it on a plane or anything i'll only use it in the comfort of my own surroundings.

[d123]

Quote:

Originally Posted by Jack_Wilson2

Well i'll continue to use it until either the time comes or Samsung offer me a better offer.

When the time comes and they shut them down maybe you'll be offered nothing as the return/refund program will be over and you'll have a pretty paperweight (just don't use it anywhere near paper in case it spontaneously combusts). They would be within their rights to refer you back to your original retailer.

Quote:

I know what risks i'm taking - I won't be taking it on a plane or anything i'll only use it in the comfort of my own surroundings.

So you live in an isolated detached cottage?

[Mandark]

It's like the plague phone!! I wouldn't be surprised if everywhere from workplaces to unis/colleges to leisure facilities starting banning its use on their premises. And even your own home insurance probably won't cover you if you leave it on and it causes a fire. Has any product suffered so much in history?!!

Feel sorry for the users who are stuck with this as their only phone although most could probably buy a cheap second hand Android phone if there's going to be a delay in exchanging it or getting a refund.

[Mandark]

Quote:

Originally Posted by Jack_Wilson2

Well i'll continue to use it until either the time comes or Samsung offer me a better offer.

I know what risks i'm taking - I won't be taking it on a plane or anything i'll only use it in the comfort of my own surroundings.

You won't be alone as I've read articles about users who've said on social media that they will continue to use the phone. I suppose some think it's a few duff batches. But if the latest reports that Samsung over clocked the processor to a risky level are to be believed then that would mean every handset is at risk of overheating.

[Everything Goes]

Samsung will dispose of the Note 7's and they wont be refurbished. However they have not published how they will go about this.

Now of only Samsung had stuck with removable batteries then it would have been easier and better for everyone including the environment.....

Quote:

Samsung manufactured over 2 million Note 7s, and inefficient smartphone recycling practices make the difficult-to-mine rare earth elements and other components irrecoverable. “These are all very expensive in terms of the environmental impact, but also in the lives they impact to mine them," iFixit CEO Kyle Wiens told Motherboard.

Quote:

“If Samsung could have just said we’re going to ship everyone a new battery that has 95 percent of the capacity of the old one, that’s not pushing the safety margins like the last one, it would have been fine,” Wiens said.

Smartphone manufacturers argue that consumers rarely replace their own batteries, and obviously the demand for better battery life is a constant on consumers’ lists of demands. But a mess like this shows that there are multiple reasons to make batteries easier to replace.

http://www.theverge.com/circuitbreak...ote-7-disposal

http://motherboard.vice.com/read/gal...pact-recycling

[Everything Goes]

Nokia battery recall 2007

Nine years ago Nokia had similar battery issues where at least 100 overheating incidents in Nokia devices. The problem was sorted by a simple battery swap.

Sealed battery in the Note 7 however makes this impossible.

http://www.zdnet.com/article/nokia-r...sk-to-explode/

[Mandark]

Received my regular Samsung marketing email. Says 50% off the Gear VR when you buy the Galaxy S7 or S7 edge. Suppose that means those who got a VR headset free with their Note 7 pre-order can hang on to the headset.

[gavo360]

Quote:

Originally Posted by Jack_Wilson2

No Samsung UK have a hard job now gaining the customers loyalty and trust back since the failure of the Samsung Galaxy Note7. It doesn't matter if it's a price different I sold my S7 Edge originally which I purchased through Very.co.uk - Shop Direct on finance I still have the whole of the S7 edge to pay for and I got half the price on a mobile recycling website and then hunted for a ovesea model which I put prices towards to get the Note7. I still have to pay the S7 Edge off because it's on finance, i'm not going back to the S7 Edge that I had with no benefits whatsoever. It just seems absolutely pointless to myself.

I will have a issue getting a refund as I didn't purchase the phone from Samsung it was from a Hong Kong supplier who have a terrible customer support as explained above.

What I expect Samsung to do given the circumstances is send me a "Loan" S7 Edge and provide me with either a S8 or S8 Edge or S8 Pro or next version of the note range when it becomes available based on the situation above.

So to put it simply these are the issues as to why I want a benefit than a downgrade.

A authorised Samsung company made me go out to York which cost like £15 in fuel because they couldn't do their job and forgot to pick the handset up so I said you know what i'll come out to you.

I'm in debt with Very (Shop Direct) for my S7 Edge which I sold to get the Note7 and I still have to pay that device off! So it's just a complete waste of time. this debt is over £600 and I had to put more money towards to get the note7

I already had hassle getting Samsung UK to exchange my oversea note7, but it was eventually done.

I have a case for the Gold note7 which I purchased from the hong kong retailer, I still have it and I couldn't even get it swapped for a blue one when they said they couldn't replace it. as Samsung UK could only give me either black or Blue when the oversea model was gold.

Until they offer me a fairer deal that benefits myself i'm sticking with the device and i'll tell Samsung that.
Sent from my Samsung Galaxy Note7.

Samsung have got few million note 7 users to deal with, i dont see them doing a special deal with you by loaning a S7 edge till the S8 comes out. It isnt Samsungs fault you got yourself into debt to buy a S7 edge, considering the note 7 is practically the same as a S7 edge bar the 0.2 inch extra screen and a S pen, seems abit of a pointless upgrade especially if the old phone wasn't paid for.

[gavo360]

Quote:

Originally Posted by Mandark

You won't be alone as I've read articles about users who've said on social media that they will continue to use the phone. I suppose some think it's a few duff batches. But if the latest reports that Samsung over clocked the processor to a risky level are to be believed then that would mean every handset is at risk of overheating.

If it was just a over clocked processor surely samsung could just release a firmware update to slow it down.

[Mandark]

"PARIS — It’s far from clear what exactly caused Samsung Note 7 to catch fire at this point. Samsung isn’t talking until after it finishes its own investigation.

But a new report emerged Wednesday that the culprit might not be the lithium-ion batteries themselves, which Samsung initially suspected. Rather, the problem might reside in the underlying technology -- tweaks made to the processor in the smartphone.

Attributing an unnamed source who has spoken to Samsung chiefs, the Financial Times reported, “Problems with the phone appeared to have arisen from tweaks to the processor to speed up the rate at which the phone could be charged.”

The source told the U.K. newspaper, “If you try to charge the battery too quickly it can make it more volatile. If you push an engine too hard, it will explode. Something had to give.”"
http://www.eetimes.com/document.asp?doc_id=1330616

[jonmorris]

There are so many phones now offering extremely fast charging that I'm not sure this will be the cause. If it is, it's probably an error in the charging system rather than pushing it too far - as there will be a number of safety mechanisms to stop damage to the battery.

The media is desperately trying to find a cause and without Samsung having completed its own investigations, there's a chance for a lot of rumour and Chinese whispers.

[Thine Wonk]

Quote:

Originally Posted by jonmorris

There are so many phones now offering extremely fast charging that I'm not sure this will be the cause. If it is, it's probably an error in the charging system rather than pushing it too far - as there will be a number of safety mechanisms to stop damage to the battery.

The media is desperately trying to find a cause and without Samsung having completed its own investigations, there's a chance for a lot of rumour and Chinese whispers.

True, I bought a battery charger that charges NiMH and several other battery types including lithium like 18650's etc and it's a 'nerd' one that shows you the mAh it's charging at, allowed you to select up to 2A and you can measure the total capacity with the discharge and recharge etc, even that thing will reduce charging if the batteries are getting too hot.

All laptops and phones throttle CPU and charging based on heat, this sounds much more like a fault that causes overheating like a short or something non software related, if it was software then no recall would be needed, it is clearly a physical fault as a faulty temperature sensor, or incorrect placement of temp sensor or any number of other similar things.

We don't know what it is as Samsung aren't saying, but I doubt it's just pushing anything too far as that would be software controlled and they could change the rate of charge or cpu or other things via updates I'd have thought.

[Jack_Wilson2]

I have read that CPU tweaks that helped to enable fast charging was the reason why? But these are "Theories" and i'm sure more and more theories will flag up as time passes.

[TelevisionUser]

Quote:

Originally Posted by Jack_Wilson2

Well i'll continue to use it until either the time comes or Samsung offer me a better offer.

I know what risks i'm taking - I won't be taking it on a plane or anything i'll only use it in the comfort of my own surroundings.

You are potentially putting yourself at risk by not accepting what is a reasonable full refund offer.

At the very least, you ought to install a smoke detector in the room that you store this phone overnight.

http://fortune.com/2016/10/12/galaxy-note7-fire-video/

[Jack_Wilson2]

Quote:

Originally Posted by TelevisionUser

You are potentially putting yourself at risk by not accepting what is a reasonable full refund offer.

At the very least, you ought to install a smoke detector in the room that you store this phone overnight.

http://fortune.com/2016/10/12/galaxy-note7-fire-video/

Like I said previously i'm yet to speak to Samsung regarding the situation, so things could change once I contact Samsung and discuss the issues I have.

Sent from my Samsung Galaxy Note7