What do you think is going to change? They declare your individual phone safe?

A very odd video indeed, a few things raise eyebrows there.

Picking up a and carrying a burning phone? Walking slowly? Fainting like that? I do wonder if some of these people have seen the news and tried to fake some in order to make a claim so they've effectively won the lottery in terms of a payout, especially the fainting, very odd.

As mentioned previously my personal issues are not with the "Device" itself I am continuing to use the device it's clear I don't care if it blows up or not unless I wouldn't use it.

It's regarding the other issues mentioned, and if Samsung can come up with a solution when discussing this with the adviser, i'll be sure to update you guys once I have a chance to speak with Samsung and see what they have to offer me based on multiple issues which have happened.

Samsung is going to send out special boxes to collect the phones.

If you bought in the UK, you'll get a full refund and get to keep the Gear VR if you got one bundled.

If you bought from abroad, they'll collect it and refund based on what you paid abroad, looking at your receipt to see what it cost in pounds. You won't get refunded for postage and any duty you had to pay, as is obvious because that was down to you.

I fail to see what you're waiting to speak to Samsung about, other than to just delay returning it and hoping that sometime between now and then they issue another statement to say 'hey, don't worry, some of them are perfectly safe and those people can keep them'.

NOT GOING TO HAPPEN!

The other choice is to accept a Galaxy S7 edge and some money. I don't know how much, and it's up to you to decide if you'd rather take the money or a phone that for all intents and purposes is pretty much identical, bar the lack of HDR, a different curve to the display edges, and it being ever so slightly smaller. You lose, obviously, the S-Pen capabilities.

That it. These are your options. Advisors on the phone, for obvious reasons, will stick to their script religiously and not deviate in any way shape or form, to avoid future liability.

Anything you do from now on will be down to you. You are fully aware of the situation, and have admitted so here, so you could wind up being held accountable for any damage or harm that might come to you or others. You may find that your insurance company will notify you that it will not cover any damage that arises from the ownership of this phone.

Get rid of the damn thing! It's just a phone. A great phone that it's sad to see go, but it will be back in a newer, improved, safer form soon enough. Just get the S7 edge and use that for the time being.

Following on from what Jon has said, Samsung are showing how severe they think the risk is, they'll even supply a brand new 7edge to people who bought their Note7 second hand.


That last line should be understood even by those stubbornly and childishly clinging on to their Note7...

http://m.gsmarena.com/psa_samsung_wi...news-21038.php

The end of the line for the Note brand?


http://m.gsmarena.com/report_says_sa...news-21035.php

I think what many people don't get is this not like a pile of stick burning, which would be bad enough in a small bedroom but these things can give of some very, very nasty fumes which could overwhelm you very quickly.

Okay so I spoke with Samsung UK executive office and they said there going to look into everything I have said and contact me within 7 working days for a Alternative resolution

I have discussed this with Samsung UK I have also informed them of how I would like the situation resolving via the below;

- £35.00 for the Samsung galaxy note7 flip led case cover
- £15.00 for fuel expenses because the authorised Samsung repair centre couldn't do their job.
- £350.00 for placing me into debt due to advertising campaigns
Either a full refund for the smartphone or a loan device until a future s8 pro or note8 or whatever it will be called comes out

You're an absolute fantasist. Sorry.

You said in the earlier post that you made the decision to drive to another repair centre to avoid a further delay in getting your phone - displaying the impatience and lack of any reasonable consideration we've all seen so clearly here. Samsung did not 'make you' do this, or say it was the only option.

Samsung did not place you in debt, you chose to recklessly buy something you couldn't afford. Again, displaying the impatience and lack of any reasonable consideration we've all seen so clearly here.

I've lost all patience and sympathy now - you need to take some responsibility for your own decisions.

I hope they tell you where to stick the Note 7. If you tell us they've done anything different, I'll call absolute b*llsh*t on it.

Think about it this way what if it exploded on me on the Monday night when they said they would replace it Monday it's a unsafe device how are I to blame you class it as been impatient but isn't the safety more important. I also never used to the words to prevent further delay in my phone it was for my own safety - Which again Samsung is responsible for.

It's like now I only have this phone I'm forced to use it, I did mention previously that I didn't have another phone granted I do have a Nokia 3310 but this day and age smartphones are required for just about everything so that isn't a option for myself. I have informed Samsung that I have the device and will use it until I'm contacted back that's not my fault it's Samsung's they could quite easily contact me tomorrow if they deemed it as such a "Hazzard".

What ifs are pointless. You'd never be able to go to court and argue on that basis.

Fact is, you've known for some time the risk. At this point, you're taking a risk and accept ALL LIABILITY yourself. The fact you haven't backed up your data, let the battery drain and switch it off - and keep it somewhere safe - shows negligence on your part.

I would say that from now on, Samsung has indemnity if it has informed you of the risk and what to do. You've ignored this.

And you can only claim for actual losses should you ever decide to take Samsung to court, so your fees above are laughable. What the heck is the £350 for exactly? What's the bit about advertising campaigns?

Stop using your phone. End of.

(My addition of bold)

Oh look, another decision that you made, cost you money, and you now expect someone else to pay for.

You don't care about safety now, but you claim you did then?


Samsung 'made' him get into debt to have the latest shiny thing immediately. It's Samsung's fault. They must pay up.

I think given the fact that Samsung are calling the devices "Hazzards" and media reports are saying the phone can explode at any given time even when the device is switched off. "What if's" should be plausible given the exceptional circumstances. You mentioned that I should "let the battery drain and switch it off" as above. The truth of the matter is it could of, it didn't but it could of and that could of had catastrophic affects to both my health and the safety of other around me, it appears that the authorised re-seller/repair center which Samsung UK used was clearly unaware of the seriousness of the problem because little slip ups like that can cause problems, if they've forgotten mine even though I called them how many other devices have they forgotten? - Of course it's Human Error and humans make mistakes but unfortunately big mistakes like this can have catastrophic affects. Also I was never told by Samsung to "Ensure there was no charge" within the battery and power down, Samsung customers where only advised to power down the device and exchange or replace or request a refund as soon as possible, Which would mean me powering down the device wouldn't of made a single bit of difference.

I wish you could have broken that up into a few paragraphs as my eyes hurt now. (I wonder if I can claim damages?!).

Fact is: You are aware of the danger. You choosing to ignore it would be looked upon very unfavourably if something were to happen and anything ever got to court. Your posts here could very well be used as evidence against you, if you somehow claimed ignorance later on.

There's nothing to stop you taking action against Samsung privately, through civil court, for damages. Likewise, there's nothing to stop them defending it, winning, and leaving you further in debt.

Why did you buy a phone that has put you £350 in debt anyway?

As mentioned previously I went out to York because I needed a safe device I was scared to use it, Samsung released a OTA update to my device to limit my device to "60%" I was getting notifications on the device which were informing me to get it replaced ASAP, The media reports of explosions where serious I made a decision to go there because like I said it could of exploded on the Monday Night thankfully I didn't have to use that device by the Monday afternoon as it was already replaced, I can only speculate the negative implications on continuing to use the device that night because the delivery guy forgot it.

I purchased originally the S7 Edge through Very - Shop Direct which is on finance for "BNPL" for one year this expires on 28/07/2017 granted this is a lot of time to pay it off which is for the total amount of £639.99 I sold this device for £350.00 to a Mobile Phone Recycling Company and put £350 of my money towards purchasing the Samsung Galaxy Note7, but as it's been re-called and they're suggesting to customers to return for either a refund or a S7 or S7 Edge, it just seems absolutely pointless in selling the original device for half the price for a issue that relates to Samsung UK I had no control over the re-call and I've spent money for no reason and obviously no-one is going to be happy doing that because I might aswell of just never purchased the Samsung Galaxy Note7, but again it isn't my fault that the devices are exploding that's Samsung's UK fault.

Like I said i'm still awaiting on a response from Samsung UK and until I receive a call-back regarding the status of what I have said and how Samsung UK plan to resolve it it's pointless speaking about it, because it's nothing to do with me or you or the community of Digital Spy complaints are dealt with by Samsung Employees and handled in accordance to certain rules and code of practices.

I just want to make this clear too, i'm not trying to be a "As*Hole" i'm simply trying to get Samsung UK to understand my situation and help me in some way given these exceptional circumstances because understandably it's not exactly fair.

Also i've just realised I haven't exactly clearly given you a answer to your question which I apologise for The S7 had issues part of it was because it was one of the "Best Phones to date" but also because the S7 had issues for example the "Edge" part of the screen is a lot wider on the S7 Edge as apposed to the Samsung Galaxy Note7 and when I was pressing on the screen it wasn't registering because the side of my thumb was pressing it, and some other minor issues but the Samsung Galaxy Note7 solved them issues it was my "Perfect Smartphone".

None of that has ANYTHING to do with Samsung. You can of course pay off the BNPL finance at any time between now and 28/07/17 with no interest, I assume? Otherwise you'll get stung for some crazy 30% interest or something.

But who buys now and pays later? Use a credit card or even get a loan (given the cost of phones these days) and pay 5-20% interest at worst. Interest rates are rock bottom right now, but those companies doing finance didn't seem to get the memo.

Samsung owes you nothing but a refund for the phone. How you personally financed things is entirely up to you.

Samsung made a Mobile Device and used advertising to try and get people to purchase the product this is what I mean via "Advertising Campaigns" as mentioned previously all this plays a part in someone making a decision to purchase a product or not. So if there was no advertising or I didn't see it online I wouldn't of purchased it so yeah it kinda does have something to do with Samsung.

That is correct I can pay it off via 28/07/17 and occur no interest.

You're joking now aren't you? PLEASE tell me this is just trolling!

My son is four and watches adverts on Disney Jr and he knows that just because companies advertise things, you don't have to buy them.

If advertising has this effect on you, I suggest you use ad blockers and never watch commercial TV as you'll end up seriously in debt. Some ad breaks can feature two or three commercials for cars. How many cars have you got?!

That sounds like a really stupid plan, you effectively borrowed £350 and agreed to pay back £640 in a year, that's patently stupid. You should never have bought the Note7 if your finances were so bad.


They aren't suggesting, they are categorically telling you to.


It's not Samsung's fault you didn't have the cash to buy the Note7 and did some pretty stupid things to get the money.


You might not be trying to, but it is where you've ended up...

You still haven't answered the question, do you live in a detached house far from any neighbours?

If you are living in a semi-detached, flat or terrace have you let your neighbours know what you are doing?


Absolutely no words can describe the idiocy in this post...

Ha ha ha! I saw an ad for a Bentley earlier today. I'd like one. I can't afford one. Hence I didn't take out a mortgage to buy one.

Simple.

Advertisements are on TV to make you purchase the product it's to make it appealing there are numerous types of advertising here are two examples (Without using Google);

- Celebrity Endorsement (Loreal use this a lot and other cosmetic brands)
- Peer Pressure (They will use advertising techniques to show a load of people have the product and make you feel left out.

You mentioned your son is four but i'm sure they'll be something on the Cartoon network channel which he likes the look of if it's a Beyblade, Pokemon Cards or whatever, and if he's asking for it the commercial has done it's job, but you have to also understand a four year old can't exactly go down the street go to the local Tesco and order what he wants... Or buy a mortgage.

He's four and knows he can't have everything on TV, no matter how amazing advertisers try and convince him otherwise.

Yeah but you don't actually HAVE to buy the thing. Maybe you missed that point.

Anyway, have you told your neighbours that you have a device that is certified as dangerous and a fire risk by the manufacturer? Or you family, parents, kids, whoever you live with, I would assume parents by your posts.

If you do burn their houses down and god forbid harm anyone through your utter stupidity, you do realise you will probably go to prison?

As far as I'm aware it's not actually illegal to power up a Samsung Galaxy Note7 or to use correct me if I'm wrong.