Samsung Galaxy Note 7 to be unveiled on 2nd August

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Stiggles

01-10-2016

Originally Posted by d123:
“More problems for Samsung, a supposedly safe new Note 7 has caught fire and burnt while being charged.

http://www.whatmobile.net/news/safe-...ote-7-exploded

Samsung really should just discontinue the Note 7, refund all customers and destroy all handsets, and release a redesigned model next year.”

If it's 'supposedly' then i suppose they should probably investigate further before getting rid of a whole line of phones!!

Forza Ferrari

01-10-2016

The person reporting this issue has refused to give the handset to samsung for investigation. Why would they do this.

jonmorris

01-10-2016

Originally Posted by Forza Ferrari:
“The person reporting this issue has refused to give the handset to samsung for investigation. Why would they do this.”

Suspicions are that it is a fake handset. China is full of companies making them and they LOOK bloody good from looking at YouTube videos from people who buy these for a laugh.

d123

01-10-2016

Originally Posted by Forza Ferrari:
“The person reporting this issue has refused to give the handset to samsung for investigation. Why would they do this.”

Originally Posted by jonmorris:
“Suspicions are that it is a fake handset. China is full of companies making them and they LOOK bloody good from looking at YouTube videos from people who buy these for a laugh.”

The other possibility is he wants to sue Samsung for the damage caused and so would want an independent report on the handset.

Forza Ferrari

01-10-2016

Sounds about right this appears to have scam all over it.

Anybody more concerned about compensation than cooperating with a safey investigation has no credibility with me.

Right now i am not concerned about this unless i hear further from a credible source.

d123

01-10-2016

Originally Posted by Stiggles:
“If it's 'supposedly' then i suppose they should probably investigate further before getting rid of a whole line of phones!!”

I added the "supposedly", the article just says a safe model.

Quote:
“It turns out that the Note 7 featured was actually one of the ‘safe’ models which isn’t supposed to contain the battery defect.”

ihatemarmite

03-10-2016

Samsung should just do a total product recall or risk huge brand damage.
Also v annoying is that the prices of the S7 and S7edge haven't dropped as I'd hoped with a shiny new model coming out.
Meanwhile my S5 is failing and I have to get a new phone soon. Battery is now a bad joke and the phone lags really badly. These things really don't last more than 2 years do they?

jonmorris

03-10-2016

The Note 7 isn't a big seller here, so I didn't expect an impact on S7/S7e prices.

Who knows what the sales will be like now.

Everything Goes

03-10-2016

Originally Posted by ihatemarmite:
“Samsung should just do a total product recall or risk huge brand damage.
Also v annoying is that the prices of the S7 and S7edge haven't dropped as I'd hoped with a shiny new model coming out.
Meanwhile my S5 is failing and I have to get a new phone soon. Battery is now a bad joke and the phone lags really badly. These things really don't last more than 2 years do they?”

I have an S5 and it works fine with no lag. Maybe you should try clearing cache partition. Batteries can be replaced and I would I would expect them to last 2 years. Good luck with replacing a battery in an S7 if you buy one!

http://cellphoneforums.net/samsung-g...safe-mode.html

d123

05-10-2016

And another newly replaced Note 7 has committed suicide by spontaneous combustion.

Quote:
“Southwest Airlines flight 944 from Louisville to Baltimore was evacuated this morning while still at the gate because of a smoking Samsung Galaxy Note 7 smartphone. All passengers and crew exited the plane via the main cabin door and no injuries were reported, a Southwest Airlines spokesperson told The Verge.

More worryingly, the phone in question was a replacement Galaxy Note 7, one that was deemed to be safe by Samsung.

The Verge spoke to Brian Green, owner of the Note 7, on the phone earlier today and he confirmed that he had picked up the new phone at an AT&T store on September 21st. A photograph of the box shows the black square symbol that indicates a replacement Note 7 and Green said it had a green battery icon.

Green said that he had powered down the phone as requested by the flight crew and put it in his pocket when it began smoking. He dropped it on the floor of the plane and a "thick grey-green angry smoke" was pouring out of the device. Green’s colleague went back onto the plane to retrieve some personal belongings and said that the phone had burned through the carpet and scorched the subfloor of the plane.”

http://www.theverge.com/2016/10/5/13...tery-southwest

https://cdn0.vox-cdn.com/thumbor/sFs...lur-marked.jpg

Everything Goes

05-10-2016

Originally Posted by d123:
“And another newly replaced Note 7 has committed suicide by spontaneous combustion.

http://www.theverge.com/2016/10/5/13...tery-southwest

https://cdn0.vox-cdn.com/thumbor/sFs...lur-marked.jpg”

Wow that's bad. Maybe they will need to do a second recall

aurichie

05-10-2016

Originally Posted by Everything Goes:
“Wow that's bad. Maybe they will need to do a second recall ”

Yep, Very worrying imagine sitting next to someone on a plane using a Note 7.

Inspiration

05-10-2016

That southwest story is possibly the worst nightmare for Samsung because it has some unavoidable issues. The incident is confirmed, the phone wasn't charging.. and it was on a friggin plane when it went up in smoke. As far as phone failures go.. that's right up there with the worst type for bad PR.

d123

06-10-2016

The Note 7 PR nightmare just keeps getting worse...

Quote:
“UK’s Royal Mail won’t ship the Galaxy Note 7 for you

The Galaxy Note 7 might be one of the best smartphones of the year but the high-profile recall threatens to derail the handset before it has fully launched. After making the no-fly list on several airlines – not surprising after the Note 7 caught fire on a plane – some couriers are also stopping you from shipping your handset, even if it’s back to Samsung themselves. In some cases, it’s not just the Galaxy Note 7 and instead, all Samsung phones.

If you want to ship a parcel in the UK, there’s several carriers you can use – most are international names such as DHL, FedEx, ParcelForce and DPD – but we also have Royal Mail, which is the equivalent of the United States Postal Service (USPS). Most customers will simply post to their local Post Office and ship something using Royal Mail but if you want to ship your Galaxy Note 7, you’ll be in trouble.

Thanks to a tip, we’ve been able to establish that there is a directive in place requiring the Post Office to ask about the contents of every package and to refuse any parcel containing a Galaxy Note 7.

However, some Post Offices are taking this a step further and refusing to accept packages containing any Samsung phone, although this is not an official decision; earlier today, we managed to confirm with six Post Offices that they couldn’t carry the Galaxy Note 7 and of these, two said they wouldn’t accept any Samsung Galaxy phone.

We’ve also heard that other couriers are refusing to carry the Galaxy Note 7 as well, although this isn’t confirmed as yet. We’ve reached out to the major couriers in the UK and the US, and will update as we hear more.”

http://www.androidauthority.com/gala...t-ship-720507/

The Galaxy Note 7 is now beginning to taint the entire Galaxy phone range.

aurichie

06-10-2016

I'm almost starting to feel sorry for Samsung. Almost.

CheshireBumpkin

07-10-2016

I flew over to Dublin this morning and and after the usual 'devices in flight mode' spiel they made the following specific announcement:

"Any passengers with a Galaxy Note 7 must keep their device switched off at all times on the aircraft"

Whilst I can understand why, given recent events, this type of publicity must be an absolute nightmare for Samsung.

AxeVictim

09-10-2016

Goes from bad to worse.Cant see how anyone can have any confidence in the phone now.Its like walking around with an UXB.

http://www.theverge.com/2016/10/9/13...oke-inhalation

grumpyoldbat

09-10-2016

Originally Posted by aurichie:
“Yep, Very worrying imagine sitting next to someone on a plane using a Note 7. ”

That won't happen. Even when this story started to break in the US, cabin staff were telling people to turn off their Samsung phones and not use them or charge them during a flight. That was several weeks back. The instructions on US flights have become considerably more vehement since. A couple of US friends who travel regularly have now said that flights are stopping any use of any Samsung models, because cabin staff can't realistically be expected to know which phone model is which.

Now it looks like all the US carriers will recall the phone themselves.

d123

09-10-2016

Slashgear are even more scathing in light of the apparent Samsung cover up.

http://www.slashgear.com/samsung-kne...fire-09459288/

Everything Goes

09-10-2016

The problem may well not be due to the battery alone but looks like the space for the battery is too small which is causing problems. So even if they change the battery and the dimensions are the same then you will still have the same problem. Hence replacement Note 7's igniting.

The chairman of the U.S. Consumer Product Safety Commission was more explicit when his agency announced an official recall on Thursday. He said the phone’s battery was slightly too big for its compartment and the tight space pinched the battery, causing a short circuit.

http://www.forbes.com/sites/ewanspen.../#1375869f4200

d123

09-10-2016

"Safe" replacement model #4 reported as going up in flames.

Quote:
“A fourth replacement Galaxy Note 7 caught fire in Virginia this morning

A replacement Samsung Galaxy Note 7 caught fire this morning in Virginia, the fourth known case in the United States in less than a week. Shawn Minter got in touch with The Verge after his Note 7 caught fire on his nightstand at 5:45AM. That phone was a replacement he received after returning his recalled Note 7 at a Sprint store in Richmond, Virginia, on September 23rd.

"My Galaxy Note 7 replacement phone just burst into flames while on the night stand," Minter said in an email to The Verge. "It filled my bedroom with a smoke. The same as the Kentucky man. I woke up in complete panic." Minter sent us copies of his receipts and photographs of the box showing the dates of the exchange and the serial numbers, confirming that he had a replacement phone.”

http://www.theverge.com/2016/10/9/13...ourth-virginia

gavo360

09-10-2016

I think this could end up being the last galaxy note by name. I can see it being re branded to galaxy S8 pro next August-September when we would normally expect the next note. The brand has took too much of a beating in the US to keep the note name.

Everything Goes

09-10-2016

AT&T have decided to discontinuing sales of the Galaxy Note 7. Its possible other networks will follow.

http://www.theverge.com/2016/10/9/13...e-7-stop-sales

gavo360

09-10-2016

Originally Posted by Everything Goes:
“AT&T have decided to discontinuing sales of the Galaxy Note 7. Its possible other networks will follow.

http://www.theverge.com/2016/10/9/13...e-7-stop-sales”

I think its time for Samsung to write off this years note, and double the advertising spend on the S7. In the grand scheme of things the note has never been a massive seller but if the negative headlines carry on it will affect the whole of samsungs brands. They need to offer every note 7 user a s7 edge with gear vr, wireless charger and any other accessories they can easily throw at people to keep them loyal.

d123

09-10-2016

And another one...

Quote:
“Samsung says it's 'working diligently' as fifth replacement Note 7 burns

Another replacement Samsung Galaxy Note 7 has caught fire, this one in Houston, Texas. Daniel Franks was at lunch with his daughter and wife when their replacement caught fire while sitting on the table, he told The Verge in an interview. It had been replaced at a Best Buy store in late September.

Franks said that his eight-year old daughter regularly plays Minecraft on the phone and wondered what could have happened if she was holding it or it was in his pocket or sitting on a nightstand.

This is the (1, 2, 3, 4) fifth replacement Note 7 that has caught fire in the US in the past week that we know of. It seems likely that there are more. AT&T has stopped selling the phones entirely, while the US Consumer Product Safety Commission says it is "moving expeditiously" to investigate, though perhaps even that isn’t quickly enough.

If you own a Samsung Galaxy Note 7 you should immediately stop using it and return it for a refund — all the major US carriers will exchange the phone, regardless of purchase date. We don’t know why Samsung hasn’t been more forthcoming about what’s going on with these replacement devices, but it doesn’t really matter. Until we get more information, the simplest explanation is the best one:
The Samsung Galaxy Note 7 is a fundamentally defective product and it should be pulled from the market without delay.”

http://www.theverge.com/2016/10/9/13...ifth-statement

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