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Samsung Galaxy Note 7 to be unveiled on 2nd August
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Everything Goes
10-10-2016
Samsung halts production of the Note 7

Samsung has halted production of the Note 7. I guess they might have to do a total recall?!

https://www.theguardian.com/technolo...-battery-fires
robsdesk
10-10-2016
Just spoken to Carphone Warehouse (I pre-ordered & have had a replacement), they've confirmed they will refund it - even though I'm beyond the 14 day period. Given another global recall now seems very likely / I've lost confidence in having the phone in the house with my family it's time to get rid I feel.
Stereo Steve
10-10-2016
Can I buy these as fire lighters or something? Sounds ideal.
AxeVictim
10-10-2016
EE and O2 thinking of ending sales too.

http://www.v3.co.uk/v3-uk/news/24735...phones-explode
darkjedimaster
10-10-2016
Originally Posted by AxeVictim:
“EE and O2 thinking of ending sales too.

http://www.v3.co.uk/v3-uk/news/24735...phones-explode”

EE confirmed to end sales of the Note 7

http://www.v3.co.uk/v3-uk/news/24735...phones-explode

I will need to contact CPW & see where I stand on swapping the handset for a S7 Edge.
robsdesk
10-10-2016
Originally Posted by darkjedimaster:
“EE confirmed to end sales of the Note 7

http://www.v3.co.uk/v3-uk/news/24735...phones-explode

I will need to contact CPW & see where I stand on swapping the handset for a S7 Edge.”

They happily refunded me earlier today (SIM Free) - just ordered a Pixel XL to replace it.
Inspiration
10-10-2016
Can you imagine the reaction if this has been Apple?
darkjedimaster
10-10-2016
Originally Posted by robsdesk:
“They happily refunded me earlier today (SIM Free) - just ordered a Pixel XL to replace it.”

Well I just spoke to CPW HQ and they say that there should be an official announcement tomorrow, so should be able to find out then. However it seems that Samsung are still in denial as they have just sent me this message on Facebook.

Quote:
“The replacement Note7 devices are safe to use. All new Note7 devices feature a green battery icon to give customers reassurance that their device is safe to charge. ^CC”



Looks like a visit to CPW is in order tomorrow as I do not want to be stuck with a potentially dangerous device.
Thine Wonk
10-10-2016
Originally Posted by Inspiration:
“Can you imagine the reaction if this has been Apple?”

It has happened to Apple, phones have had battery fires, more than just single examples too.

http://www.bbc.co.uk/news/technology-36955531
http://bgr.com/2016/10/03/iphone-exp...tudent-pocket/
http://www.technobuffalo.com/2016/10...ire-explosion/
http://www.cultofmac.com/291864/ipho...cy-evacuation/
http://www.independent.co.uk/life-st...-a7338811.html
KesterK
10-10-2016
Originally Posted by darkjedimaster:
“Well I just spoke to CPW HQ and they say that there should be an official announcement tomorrow, so should be able to find out then. However it seems that Samsung are still in denial as they have just sent me this message on Facebook.



Looks like a visit to CPW is in order tomorrow as I do not want to be stuck with a potentially dangerous device.”

Samsung are handling this situation dreadfully unfortunately. Why aren't safety regulators the world over doing something about this? Seems the phone networks themselves are being left to clean up the mess.
KesterK
10-10-2016
Originally Posted by Thine Wonk:
“It has happened to Apple, phones have had battery fires.”

Yes, there have been reports of fires from iPhones (and other manufacturers phones) over the years, but never on this scale, and usually have an additional factor that contributes to the cause of the fire.
d123
10-10-2016
Originally Posted by Thine Wonk:
“It has happened to Apple, phones have had battery fires, more than just single examples too.

http://www.bbc.co.uk/news/technology-36955531
http://bgr.com/2016/10/03/iphone-exp...tudent-pocket/
http://www.technobuffalo.com/2016/10...ire-explosion/”

Come on now, you can't tell the difference between a phone on a table spontaneously combusting because of a design fault and one doing so after an external force from a bike accident?

Quote:
“Gareth Clear, a 36-year-old management consultant from Sydney, told local papers the phone caught fire when he fell off his bicycle.”

As has been said, plenty of examples of all the makes catching fire with some sort of external force or factor, not many because the idiot designer made the battery compartment too tight and it's causing thermal runaway.
KesterK
10-10-2016
Originally Posted by Thine Wonk:
“It has happened to Apple, phones have had battery fires, more than just single examples too.

http://www.bbc.co.uk/news/technology-36955531
http://bgr.com/2016/10/03/iphone-exp...tudent-pocket/
http://www.technobuffalo.com/2016/10...ire-explosion/
http://www.cultofmac.com/291864/ipho...cy-evacuation/
http://www.independent.co.uk/life-st...-a7338811.html”

3 of those say the phone was damaged, another 1 says it could have been damaged. Very different circumstances to the Note 7 problems.

Lithium-ion batteries can be very dangerous in any device if it is damaged. Quite scared actually if you want to look up videos on you tube of people deliberately damaging the batteries to show what can happen!
Thine Wonk
10-10-2016
There's loads more. just saying that Apple have had issues with phones catching fire although these issues with Samsung have resulted in a recall. I don't think it would have been any different if it had been Apple, this has had loads of publicity.

Apple has had it's own controversies, signal dropping when you shorted the antenna gaps, but you were "holding it wrong", alarmgate when thousands didn't get their wake up alarms, this happened multiple times I seem to remember, plus others too.
jonmorris
10-10-2016
Apple is good at not owning up to problems, and it becomes very hard to accuse of it anything when it remains silent. Any half decent media organisation needs a comment/response, or else it's just hearsay.

I am not talking about batteries here, just general. There are many issues, and I remember being victim to one ongoing problem (a Mac Wi-Fi issue) that was a very hot topic on the forums, but never admitted by Apple until the time it released an update MONTHS later that fixed it. At this point, the changelog clearly stated it fixed the issue that had supposedly not existed in Apple's universe before.

I doubt Samsung could have got away with not owning up to this problem though, and just making it out as being a series of isolated, random, incidents, perhaps user error.
darkjedimaster
10-10-2016
Originally Posted by KesterK:
“Samsung are handling this situation dreadfully unfortunately. Why aren't safety regulators the world over doing something about this? Seems the phone networks themselves are being left to clean up the mess.”

It is disgusting how they are treating the consumer, I have been a Samsung fan for many years, owning products like Phones, Tablets, Televisions, Bluray players, and sure as hell never expected them to be this lousy when it comes to a flaw on a flagship device.

As I am on contract not sim free, I am hoping that this can be rectified with a swap.
d123
10-10-2016
Breaking news on Sky News about 5 minutes ago that Samsung have announced tonight they are stopping all production of the Note 7 and there is a global recall of the Note 7, including the allegedly safe replacement model.
jonmorris
10-10-2016
It was inevitable.
d123
10-10-2016
Originally Posted by jonmorris:
“It was inevitable.”

Agreed, the longer it dragged on, the more damage was being done to the Samsung brand, the drip drip of bad news was just poisoning them.
d123
10-10-2016
Quote:
“Samsung is halting sales of its Galaxy Note 7 smartphones around the world following new reports of fire damage in some devices.

The company was in the process of replacing 2.5 million devices after dozens exploded or caught fire.

But there have been multiple reports that the "safe" replacements given to consumers have also overheated, emitted smoke or caught fire.

Samsung has told all customers who are using an original or replaced Note 7 to power down and stop using their device immediately.

All global partners of the technology giant are now being asked to stop sales and exchanges while the company and regulators investigate the latest claims.

Affected phone users can request a refund or swap their Note 7 for a different Samsung model.”

http://news.sky.com/story/samsung-halts-note-10613101
Mandark
11-10-2016
Originally Posted by d123:
“Breaking news on Sky News about 5 minutes ago that Samsung have announced tonight they are stopping all production of the Note 7 and there is a global recall of the Note 7, including the allegedly safe replacement model.”

They've now issued a 'stop' notice as in stop using the device immediately! What a tech disaster! Far worse than the iPhone aerial thing.
Everything Goes
11-10-2016
I did say 18 hours ago it may be recalled!

In the likely event that the Note 7 never sees the light of day again it may become highly collectable if you are brave enough to keep hold of it......
Anika Hanson
11-10-2016
Originally Posted by jonmorris:
“Apple is good at not owning up to problems, and it becomes very hard to accuse of it anything when it remains silent. Any half decent media organisation needs a comment/response, or else it's just hearsay.

I am not talking about batteries here, just general. There are many issues, and I remember being victim to one ongoing problem (a Mac Wi-Fi issue) that was a very hot topic on the forums, but never admitted by Apple until the time it released an update MONTHS later that fixed it. At this point, the changelog clearly stated it fixed the issue that had supposedly not existed in Apple's universe before.

I doubt Samsung could have got away with not owning up to this problem though, and just making it out as being a series of isolated, random, incidents, perhaps user error.”

Apple usually do address the issue quietly but without admitting it on a public scale I.e swapping out bent iPhone 6 phones with new phones free of charge, offering free cases during antenna gate but blaming the user ("you're holding it wrong).

I think there is a difference between a design flaw that effects the phone cosmetically or functionality and one that is a safety risk.

Apple have not had one that posed a safety risk.

It's a shame as the note 7 was a very nice Phone. I contemplated getting one both before and after the initial recall. Now it seems that this will be another year without a note phone in Europe. I wonder if the Note line can come back from this next year.
Anika Hanson
11-10-2016
Originally Posted by darkjedimaster:
“It is disgusting how they are treating the consumer, I have been a Samsung fan for many years, owning products like Phones, Tablets, Televisions, Bluray players, and sure as hell never expected them to be this lousy when it comes to a flaw on a flagship device.

As I am on contract not sim free, I am hoping that this can be rectified with a swap.”

I've never heard a good story about Samsung's customer service. They seem to always try and worm their way out of repairs and replacements.

Here is a video from a British YouTuber detailing his experiences with Samsung's customer service


https://youtu.be/8yzthtQDPc0
Jack_Wilson2
11-10-2016
I'm using my Coral Blue Note7 since Samsung replaced it for me.

Not had any problems, at the end of the day i'm having a look at media reports and yes some have just exploded, but a "Majority" of the explosions seem to be overheating.

For example the hotel incident the guy charged the device and left it under a pillow causing the device to overheat then complains to the media why it overheated and exploded.

another one a person left a note 7 in a hot car in USA and it caught fire.

The type of batteries in smartphones are highly flammable we've seen what happens when these get hot, and it doesn't take a genius to work out that if your exposing your device to that much heat i.e in a scolding hot car disaster will strike.

But again any phone can explode- Think if it's getting hot cool it down.
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