[Faust]

Korean news sources are now stating it's looking increasingly likely the Note 7 may be permanently discontinued as this story is now damaging Samsung's other brands. Many are reporting it as a disaster for Samsung's phone division.

Leading story today on BBC News online. All Note 7 owners being told to power them down and stop using them with immediate effect.

[d123]

Quote:

Originally Posted by Jack_Wilson2

I'm using my Coral Blue Note7 since Samsung replaced it for me.

Not had any problems, at the end of the day i'm having a look at media reports and yes some have just exploded, but a "Majority" of the explosions seem to be overheating.

.

You're a fool if you are continuing to use it after a direct statement from Samsung to stop.

It's not caused by a hot environment (even though that won't help), Samsung have admitted it's a design fault on the battery compartment which is causing damage to the battery.

[gomezz]

I thought the nature of the problem was such that simply not using or turning the phone off was sufficient? I would remove the battery and put it in a large tin box in a cold place outside somewhere (bottom of a water butt perhaps).

[Jack_Wilson2]

Quote:

Originally Posted by d123

You're a fool if you are continuing to use it after a direct statement from Samsung to stop.

It's not caused by a hot environment (even though that won't help), Samsung have admitted it's a design fault on the battery compartment which is causing damage to the battery.

It's more due to the fact I have no other phone I'm happy using it taking steps to prevent the device from exploding i.e keeping it cool look out for sounds that don't sound normal etc, from reports you only need you worry when your phone is getting really hot.

But like I said earlier any battery can explode. 32 out of 2
5million devices exploded ... it's just like iPhones but people still them. I wouldn't personally say they were dangerous id just say be careful don't put the phones under load.

D123 a majority of the reports of note 7 media are due to overheating or charging and charging conttibutes to heat

I've been using the device perfectly fine for a month now not had any issues if you know what to look out for signs and how to use devices that have a high chance of exploding your okay.

But like I said above any device can explode there's reports of iPhones oneplus exploding what do we do just not use mobile phones because the batteries are highly flamable and there's a chance it can explode?

[tdenson]

Quote:

Originally Posted by d123

You're a fool if you are continuing to use it after a direct statement from Samsung to stop.

It's not caused by a hot environment (even though that won't help), Samsung have admitted it's a design fault on the battery compartment which is causing damage to the battery.

Yes, of course. Samsung have no choice but to make that statement to mitigate further bad PR. However, as far as Jack Wilson is concerned, he's taking a considered risk, and taking necessary precautions. Statistically he has more chance being run over by a car if he steps outside his front door. So should he stay at home ?

[Mandark]

This may be the end of trying to great ever thinner phones(which require ever thinner batteries) just to show off technical expertise. What does it mean for Samsung's proposed flexible phones that are supposedly meant to be launched early next year?

Having said all that, the many Samsung users at work don't appear to be bothered by this fuss. I think most people are dismisssing it as a one off dud!!

[WelshBluebird]

Quote:

Originally Posted by Mandark

This may be the end of trying to great ever thinner phones(which require ever thinner batteries) just to show off technical expertise.

Well apart from the fact this years Samsung phones (the Note 7, the S7 and the S7 egde) are actually thicker than last years models, not thinner.

[AxeVictim]

Its over they have pulled the plug.

http://www.theverge.com/2016/10/11/1...7-discontinued

[d123]

Quote:

Originally Posted by Jack_Wilson2

It's more due to the fact I have no other phone I'm happy using it taking steps to prevent the device from exploding i.e keeping it cool look out for sounds that don't sound normal etc, from reports you only need you worry when your phone is getting really hot.

Samsung have said return if for an exchange to another handset so that's no excuse.

Quote:

D123 a majority of the reports of note 7 media are due to overheating or charging and charging conttibutes to heat

I've been using the device perfectly fine for a month now not had any issues if you know what to look out for signs and how to use devices that have a high chance of exploding your okay.

Well, as long as you are more of a technical expert on the causes than Samsung, have you considered contacting them and telling them they've got it all wrong about the battery compartment flaw?

Do you have X-ray vision to be able to see what pressure is being put on the battery and its terminals?

You've talked yourself into this overheating scenario when Samsung has said its a different cause.

Quote:

Originally Posted by tdenson

Yes, of course. Samsung have no choice but to make that statement to mitigate further bad PR. However, as far as Jack Wilson is concerned, he's taking a considered risk, and taking necessary precautions.

Until the phone catches fire and he is held liable for any damages as insurance won't cover the damage due to his wilful disregard of the advice from the manufacturer.

Really clever.

Or perhaps just a wilful fool...

[d123]

Oculus remove support for the Note 7 due to safety fears.

Quote:

No more Gear VR on the Note7 until further notice, Oculus says
11 OCTOBER 2016

The unfortunate Galaxy Note7 just cannot catch a break. Samsung officially announced recalling it once again, while the company tries to find out what's causing its fiery woes, but if you choose you'd rather test your luck and keep yours, you'll be denied Gear VR functionality.

Oculus has disabled its service on the Note7/Gear VR combo 'until further notice' citing customer safety as top priority and referring customers to Samsung for more information. It's not a surprising move on Oculus' part - after all, inside the Gear VR is about as close as the potentially dangerous Note7 comes to vital organs (butt cheeks don't count).

http://m.gsmarena.com/no_more_gear_v...blog-21000.php

[Faust]

Well I'm mystified by Jack Wilson2 response. He now has an opportunity to get a full refund/exchange. As said if he continues to use it and it causes a fire/explosion and anyone else gets hurt because of it he could be facing serious charges.

[d123]

And the final nail.

Samsung have just advised Korean regulators that the Note 7 is permanently discontinued.

Quote:

Samsung permanently discontinues the Galaxy Note 7, $17 billion in sales lost

Samsung confirmed the official discontinuation of the Galaxy Note 7 line in a filing with South Korean regulators today. In the filing, the company said:

Quote:

Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7.

Analysts cited by Reuters came up with the $17 billion dollar figure, based on lost sales of the 19 million Galaxy Note 7 units Samsung had originally expected to sell during the device’s lifetime. The figure is a drastic increase from the $5 billion dollars analysts predicted the original recall would cost the company. Samsung is also facing up to $1.6 trillion Won in disposal costs if 4 million-odd Note 7’s need to be safely disposed of.

http://www.androidauthority.com/sams...tinued-721283/

[d123]

Quote:

Originally Posted by Faust

Well I'm mystified by Jack Wilson2 response. He now has an opportunity to get a full refund/exchange. As said if he continues to use it and it causes a fire/explosion and anyone else gets hurt because of it he could be facing serious charges.

That's my point, he could now be personally liable for any and all damage or injury caused, yet he wants to do the head in the sand trick because apparently he knows better than Samsung.

Hopefully his real name isn't Jack Wilson, as his posts here could be exhibit #1 if something goes wrong...

[Jack_Wilson2]

I'm using a safe Samsung galaxy note 7. I have already had it replaced I can charge it to 100%.

Or at least what is considered a safer device anyways.

The point I was trying to make is what about the iPhones that have exploded ? Should we not use them too? Just because the media are focussing more on Samsung?

[WelshBluebird]

Quote:

Originally Posted by Jack_Wilson2

I'm using a safe Samsung galaxy note 7. I have already had it replaced I can charge it to 100%.

Or at least what is considered a safer device anyways.

The point I was trying to make is what about the iPhones that have exploded ? Should we not use them too? Just because the media are focussing more on Samsung?

There isn't a safe Galaxy Note 7. They are all considered defective (hence the advice from the manufacturer to turn off and not use the device and the discontinuation of the model). That doesn't mean every device will explode / catch fire, but I really don't see why the hell you would take the risk.

The difference between a few iPhones exploding / catching fire and the Note 7 situation is that this seems to be a fundamental design flaw that causes the issues. Other phones that have exploded / caught fire are generally either due to mistreatment or due to a bad batch / manufacturing defect in that one unit.

Though if you aren't going to listen to Samsung when they say to turn off the device, do not use it and return it, then you aren't going to listen to people on a forum.

[Stereo Steve]

If Samsung are offering a full refund and have withdrawn the product as it is unsafe, surely....you wouldn't...keep using it........would you? I mean you just wouldn't. You really wouldn't.

I hope Jack lives on his own in a detached house, well away from others and not in a semi, terrace or flat or with other people in the same house who may be caught up in a potential fire.

Problem is that many people charge their phones by the bed and many bedrooms do not have smoke detectors so unless you wake up, you may be overcome and you may be the only person who is able to get young kids out of the house if there were a fire. It's really not a good scenario.

Well done Samsung for doing the full recall. Anyone who doesn't return the phone is at best irresponsible. At worst........

[d123]

Quote:

Originally Posted by Jack_Wilson2

I'm using a safe Samsung galaxy note 7. I have already had it replaced I can charge it to 100%.

Or at least what is considered a safer device anyways.

The point I was trying to make is what about the iPhones that have exploded ? Should we not use them too? Just because the media are focussing more on Samsung?

You're being obtuse, there is no such thing as a safe Note 7, Samsung have said so.

There is also no other phone currently on the market that has been declared as dangerous by its manufacturer and specific instructions given to power off and immediately return to place of purchase for refund or swap for alternate product.

This has nothing to do with an Apple/Sony/Dell/Nokia/Microsoft/HTC/other Samsung product having a problem associated with an external factor or force and combusting.

This is about the Samsung Note 7 that has been officially permanently discontinued due to a design flaw causing internal damage to the battery which can then spontaneously combust without any other external factor or force being applied.

Stop being an idiot, do as Samsung say and stop using it immediately and get the retailer to supply an alternative or get a refund and buy yourself an alternative.

[beans0ntoast]

Quote:

Originally Posted by AxeVictim

Its over they have pulled the plug.

http://www.theverge.com/2016/10/11/1...7-discontinued

I just heard this on the BBC a few minutes ago. I knew that the first lot of Note 7's were affected, but not this new replacement set of Note 7s.

This has been a complete and utter disaster for Samsung - just hope it doesn't put people off getting other Samsung devices, which are perfectly fine.

[jonmorris]

I can somehow imagine a fair few people will hang on to the phone. I can imagine many tech sites will, or people who somehow think that it might become a collectors item in the future.

That's another problem for Samsung to deal with, as the design fault (it's said the battery is slightly too big for the phone, causing it to get pinched) means that given the chemical reaction of any slight damage, these phones will presumably remain volatile for years to come.

I can't imagine them being worth anything in the future, especially as I'd expect Samsung to redesign the phone and try again (most people I think accept it's a one off and wouldn't stop buying a Samsung product ever again) and you certainly won't be able to sell the phone to anyone - and may even struggle to recycle/dispose of it later.

My advice; give it back and get a refund or a replacement phone.

[d'@ve]

Quote:

Originally Posted by Jack_Wilson2

I'm using a safe Samsung galaxy note 7. I have already had it replaced I can charge it to 100%.

Or at least what is considered a safer device anyways.

As others have said, there is now no safe (or even safer) Note 7. Samsung have gone down the bad battery batch route and now think it isn't that, or isn't only that. They don't know what the problem is but know there IS a safety problem. For the sake of yourself and everyone else you live with, come into contact with or ever travel with, just do what the manufacturer is telling you to do. Back it up to the cloud or a computer, and get a refund or change it for some other smartphone.

I have an S7 and it's fine, with no reported issues, and Samsungs decisive actions over the flawed Note 7 has reassured me regarding S7 and other Samsung products - except for the now defunct Note 7.

[Mark in Essex]

Sorry but it's utter madness time still keep using the phone after they have been recalled (and that's from a Samsung user).

Even if it does not catch fire there will not be any future software updates as there will be no need and also wondering how the warranty will work if it goes wrong for something else in 18 months time?

[d123]

I thought I had posted the report where Samsung have admitted to the battery compartment size issue, but seems I didn't.

Quote:

Samsung told regulators the phone’s battery was slightly too big for its compartment and the tight space pinched the battery, causing it to short circuit, Kaye said.

A comprehensive report hasn’t yet been released on the battery issue. Samsung previously told a Korean government agency that there was an error in production that pressured the plates within the battery cells and brought opposing poles into contact, which triggered the excessive heat. The company sent a separate report to China’s inspection agency asserting that the problem came from separators sitting between the electrodes that could thin out and cause short-circuiting.

“The dimensions of the materials they put into the pouch were a little bigger than the pouch itself,” Kaye said. “By putting that all together and squeezing it into the compartment, it caused some pinching.”

That has, in turn, led to short circuits within the batteries. In some cases, it prompted a phenomenon known as “thermal runway,” in which the battery creates so much heat that it ultimately burns or explodes, he said.

http://washpost.bloomberg.com/Story?...GV47LGE6CD0OK9

Quote:

Originally Posted by Mark in Essex

Sorry but it's utter madness time still keep using the phone after they have been recalled (and that's from a Samsung user).

Even if it does not catch fire there will not be any future software updates as there will be no need and also wondering how the warranty will work if it goes wrong for something else in 18 months time?

What warranty? Samsung have issued a formal recall worldwide, all owners are supposed to return the handset immediately, so anyone stupid enough to keep a Note 7 are going to be all on their own, support wise.

[PaulJoseph22]

Quote:

Originally Posted by d123

I thought I had posted the report where Samsung have admitted to the battery compartment size issue, but seems I didn't.



http://washpost.bloomberg.com/Story?...GV47LGE6CD0OK9



What warranty? Samsung have issued a formal recall worldwide, all owners are supposed to return the handset immediately, so anyone stupid enough to keep a Note 7 are going to be all on their own, support wise.

It would be utter madness to use this phone now. If something happened you would be fully culpable.

[Faust]

Reading further into this debacle it appears the impetus for the initial rushed release of the Note 7 is that Samsung executives had been made aware that this years iPhone launch would have little in the way of innovation or new design.

They saw this as an opportunity to leap frog Apple and come up with something really innovative and special, so pressurised all concerned to work round the clock to get it to market first. It appears in doing so mistakes were made and not recognised until it was too late.

Information comes from article published by Bloomberg.

[Jack_Wilson2]

As I've mentioned before I don't have another device right now and it took me over a month to get the device replaced with a "safer" model, I never said I wouldn't swap it or return it I just said right now this second I need to use it, I'm sure using it for a few more weeks until something is organised won't hurt.

If it was a manufacturing problem why have only 25 odd devices been effected and not the millions sold ..

It's obviously something customers are doing which is triggering it unless it would be happening to every single device.

Unless Samsung have seen a x-ray exploding of the note 7 battery in real time slow moed they can't really 100% say what the issue is they can speculate it's something to do with the cells within the battery etc but until they see these cells exploding someone here mentioned that the battery is pinched but like I said above if it was a manufacturing problem millions of devices would of exploded. If it's a device design problem more devices would of exploded

Also the person who said the battery was pinched and too big, I was driving the other day and the device went straight against my door because I turned and it slid quite hard if the battery was pinched by the design shouldn't the device of just exploded then ?