In a nutshell. yep Three are cheap and Feel at Home for those that want it, is great.
However, their attitude - and this is painfully clear in the canned spiel they must
force into ALL of their call centre staff - is just deluded and quite insulting!
Currently there are some attractive deals for new customers (I'm looking at SIM Only plans), but Three retentions have made it quite clear that they are NOT prepared to offer "loyal" customers any deals that are not only comparable, but reward them in some way for staying with the network.
I'll elaborate..
4Gb, 600mins, unlimited texts, 12 months for a new customer Sim Only with F.A.H comes to £144 (£8 for 6 months, £16 for 6 months)
4Gb, Unlimited mins, unlimited texts, 12 months for a LOYAL customer Sim Only with F.A.H comes to £192 (£16 for 12 months) i.e. They're offering me a £21/month plan which I don't want, as a "loyalty" discount... £4 month more for unlimited mins I'll never use (for me, about 300-400mins a month max) so why not offer me the £16/month plan at a discount as a sign of loyalty?? No because they don't care at all!
As such, I'd need to go through the faffery of leaving, porting my number to another network (on a PAYG sim) and then returning to Three as a new customer to "save" myself £48
When I explained this, the CS agent just kept banging on about if I left and returned a little later, I'd lose my "loyalty" which as they've shown is worth diddly squat!!!
I appreciate that "retentions" isn't what it used to be ("Get orf my larrrn") but this is a pretty poor way of treating existing customers. I'm not the the first to find that new customers get treated better and I won't be the last either but their hashtag is just
plain guff!
#threemakeitwrong
However, their attitude - and this is painfully clear in the canned spiel they must
force into ALL of their call centre staff - is just deluded and quite insulting!
Currently there are some attractive deals for new customers (I'm looking at SIM Only plans), but Three retentions have made it quite clear that they are NOT prepared to offer "loyal" customers any deals that are not only comparable, but reward them in some way for staying with the network.
I'll elaborate..
4Gb, 600mins, unlimited texts, 12 months for a new customer Sim Only with F.A.H comes to £144 (£8 for 6 months, £16 for 6 months)
4Gb, Unlimited mins, unlimited texts, 12 months for a LOYAL customer Sim Only with F.A.H comes to £192 (£16 for 12 months) i.e. They're offering me a £21/month plan which I don't want, as a "loyalty" discount... £4 month more for unlimited mins I'll never use (for me, about 300-400mins a month max) so why not offer me the £16/month plan at a discount as a sign of loyalty?? No because they don't care at all!
As such, I'd need to go through the faffery of leaving, porting my number to another network (on a PAYG sim) and then returning to Three as a new customer to "save" myself £48
When I explained this, the CS agent just kept banging on about if I left and returned a little later, I'd lose my "loyalty" which as they've shown is worth diddly squat!!!
I appreciate that "retentions" isn't what it used to be ("Get orf my larrrn") but this is a pretty poor way of treating existing customers. I'm not the the first to find that new customers get treated better and I won't be the last either but their hashtag is just
plain guff!
#threemakeitwrong






I felt I was listened to about my needs, they look at your usage and do the sums.