Hi
I hope someone can please help because I am so confused right now.
I have a new phone contract (Samsung A3 2016). I love the phone but I just don't understand what's up with my mobile data.
The only way I can get 4G to kick in is if I start dialing a random number first, at which point Bang; my reception strength hits 4 bars and 4G appears. If I don't dial a number then no 4G and 1 bar of reception.
In my settings menu have the following 4 options:
• LTE/3G/2G (auto connect)
• 3G/2G (auto connect)
• 3G only
• 2G only
If i select any of the bottom 3 options above, data automatically works and my phone reception is strong (no 4G of course), but as soon as I select the top option I get no data and reception is at 1 bar, unless I dial a random number as previously mentioned.
I hope that all makes sense to someone here because it confuses the hell out of me.
Tesco have now told me twice that it is due to a large number of masts being worked upon in my area. If that's true, then that's the whole of Surrey!
I did however talk to 02 who tell me that no masts are being worked on. So is Tesco lying to me?
Thanks
I hope someone can please help because I am so confused right now.
I have a new phone contract (Samsung A3 2016). I love the phone but I just don't understand what's up with my mobile data.
The only way I can get 4G to kick in is if I start dialing a random number first, at which point Bang; my reception strength hits 4 bars and 4G appears. If I don't dial a number then no 4G and 1 bar of reception.
In my settings menu have the following 4 options:
• LTE/3G/2G (auto connect)
• 3G/2G (auto connect)
• 3G only
• 2G only
If i select any of the bottom 3 options above, data automatically works and my phone reception is strong (no 4G of course), but as soon as I select the top option I get no data and reception is at 1 bar, unless I dial a random number as previously mentioned.
I hope that all makes sense to someone here because it confuses the hell out of me.
Tesco have now told me twice that it is due to a large number of masts being worked upon in my area. If that's true, then that's the whole of Surrey!
I did however talk to 02 who tell me that no masts are being worked on. So is Tesco lying to me?
Thanks