Today My LGG4 is stuck will I have to send this back if so how do I do this?

fmradiotuner1 · 23-07-2016, 16:20

Will I think my LGG4 has bricked now its just doing this

https://scontent-lhr3-1.xx.fbcdn.net...c0&oe=582EB878

pressing power and down don't do anything to.
Is this the heat that has done it in?
Was going fine yesterday so not sure why it will just brake all I done was go to charge it.
I do not have a receipt as was bought on gumtree but the phone was going fine.
is there still anyway LG will fix this?

Everything Goes · 23-07-2016, 16:42

This is the infamous boot loop issue and is a hardware fault. You could try and contact customer services and see if they will replace it.

http://www.techradar.com/news/phone-...-a-fix-1313769

fmradiotuner1 · 23-07-2016, 17:05

They say i have to have receipt and will not fix it for me.
Guess I won't ever use LG again.

Mark in Essex · 23-07-2016, 17:58

Quote:

Originally Posted by fmradiotuner1

They say i have to have receipt and will not fix it for me.
Guess I won't ever use LG again.

That's not very good.

When had a problem with my Galaxy S5 the Samsung store in Wembley repaired it within a couple of hours and I would have expected LG would be able to do the same?

It was just under 2 years old and did not have to provide a receipt (they went by the serial number).

fmradiotuner1 · 23-07-2016, 18:47

well I am never buying anything LG again with this.

fmradiotuner1 · 23-07-2016, 18:47

all can be done is sell as parts phone on ebay?

Thine Wonk · 23-07-2016, 20:51

A bank statement or something surely will be good enough if you're taking it back to the retailer. The warranty is 2 years so as long as you can get the retailer to confirm proof of purchase that should satisfy LG.

gavo360 · 23-07-2016, 21:37

When i sent my G4 back to LG i didnt need proof of purchase, just told them a date when i bought it. If you push them enough they will fix it. At most the phone is 13 months old and it is a very common problem so they have to sort it. Just got to get through to the right person on the phone that will book it through the system without much fuss.

Brady12 · 23-07-2016, 23:28

Agree with above. Just try again.

I had to give a date but wasn't sure about the retailer and it went through fine. This was only 3 weeks ago.

fmradiotuner1 · 23-07-2016, 23:33

I will see if I can try the live chat if its open in the week.

fmradiotuner1 · 24-07-2016, 00:18

OK not sure what happened but good news
I took battery out plugged in my charger then put battery back in and the red light came on and started charging.
Now its powered up and come on.
So maybe I have a battery problem or was a loose connection but lucky its back on now.
I wonder if my battery or phone could have over heated in this hot weather the last few days?
and have been using the camera quite a bit.
Funny though because the power down button would not wipe the phone.

Brady12 · 24-07-2016, 00:52

In all likelihood it will happen again. At one point mine came back on for for a good few hours before going back into the boot loop.

Just take this chance to back it up just in case.

fmradiotuner1 · 24-07-2016, 09:56

Yes as soon as I took the charger out the phone just died.

alanwarwic · 25-07-2016, 23:34

Dead battery?

fmradiotuner1 · 25-07-2016, 23:50

I am going to take this to a phone shop see if they can test this though it says 100% when i put the battery in after the charger has been connected.
the device has not come back on since the other night.

alanwarwic · 25-07-2016, 23:53

It is said to be easy to open so you could maybe volt meter test the battery when on current draw.

fmradiotuner1 · 27-07-2016, 16:36

OK the phone shop could not fix this would have been £25 they said but don't think they have the parts.
but got a much more helpful person on there help line and they have put it through and think are picking it up Friday lunch time.

fmradiotuner1 · 09-08-2016, 20:29

pretty pleased LG sent my phone back today did not cost anything
https://www.flickr.com/photos/305397...etaken-public/

Everything Goes · 09-08-2016, 22:19

Quote:

Originally Posted by fmradiotuner1

pretty pleased LG sent my phone back today did not cost anything
https://www.flickr.com/photos/305397...etaken-public/

Good to know LG fixed it free of charge and wit no need for a receipt

fmradiotuner1 · 10-08-2016, 13:42

wondering should I swap G3 & G4 phones for a Galaxy S6?

gavo360 · 10-08-2016, 20:09

Quote:

Originally Posted by fmradiotuner1

wondering should I swap G3 & G4 phones for a Galaxy S6?

Depends if their is a feature on the S6 that you want. In terms of hardware spec not much between the G4 and S6, speed, battery life, camera all about the same.

23-07-2016, 16:20	#1
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	Today My LGG4 is stuck will I have to send this back if so how do I do this? Will I think my LGG4 has bricked now its just doing this https://scontent-lhr3-1.xx.fbcdn.net...c0&oe=582EB878 pressing power and down don't do anything to. Is this the heat that has done it in? Was going fine yesterday so not sure why it will just brake all I done was go to charge it. I do not have a receipt as was bought on gumtree but the phone was going fine. is there still anyway LG will fix this?

23-07-2016, 16:42	#2
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	This is the infamous boot loop issue and is a hardware fault. You could try and contact customer services and see if they will replace it. http://www.techradar.com/news/phone-...-a-fix-1313769

23-07-2016, 17:05	#3
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	They say i have to have receipt and will not fix it for me. Guess I won't ever use LG again.

23-07-2016, 17:58	#4
Mark in Essex Forum Member Join Date: Mar 2005 Posts: 3,644	Quote: Originally Posted by fmradiotuner1 They say i have to have receipt and will not fix it for me. Guess I won't ever use LG again. That's not very good. When had a problem with my Galaxy S5 the Samsung store in Wembley repaired it within a couple of hours and I would have expected LG would be able to do the same? It was just under 2 years old and did not have to provide a receipt (they went by the serial number).

23-07-2016, 18:47	#5
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	well I am never buying anything LG again with this.

23-07-2016, 20:51	#7
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	A bank statement or something surely will be good enough if you're taking it back to the retailer. The warranty is 2 years so as long as you can get the retailer to confirm proof of purchase that should satisfy LG.

23-07-2016, 21:37	#8
gavo360 Forum Member Join Date: Jan 2009 Location: Sheffield Posts: 1,568	When i sent my G4 back to LG i didnt need proof of purchase, just told them a date when i bought it. If you push them enough they will fix it. At most the phone is 13 months old and it is a very common problem so they have to sort it. Just got to get through to the right person on the phone that will book it through the system without much fuss.

23-07-2016, 23:28	#9
Brady12 Forum Member Join Date: Jan 2012 Posts: 375	Agree with above. Just try again. I had to give a date but wasn't sure about the retailer and it went through fine. This was only 3 weeks ago.

23-07-2016, 23:33	#10
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	I will see if I can try the live chat if its open in the week.

24-07-2016, 00:18	#11
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	OK not sure what happened but good news I took battery out plugged in my charger then put battery back in and the red light came on and started charging. Now its powered up and come on. So maybe I have a battery problem or was a loose connection but lucky its back on now. I wonder if my battery or phone could have over heated in this hot weather the last few days? and have been using the camera quite a bit. Funny though because the power down button would not wipe the phone.

24-07-2016, 00:52	#12
Brady12 Forum Member Join Date: Jan 2012 Posts: 375	In all likelihood it will happen again. At one point mine came back on for for a good few hours before going back into the boot loop. Just take this chance to back it up just in case.

25-07-2016, 23:34	#14
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Dead battery?

24-07-2016, 09:56	#13
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	Yes as soon as I took the charger out the phone just died.

25-07-2016, 23:50	#15
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	I am going to take this to a phone shop see if they can test this though it says 100% when i put the battery in after the charger has been connected. the device has not come back on since the other night.

25-07-2016, 23:53	#16
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	It is said to be easy to open so you could maybe volt meter test the battery when on current draw.

27-07-2016, 16:36	#17
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	OK the phone shop could not fix this would have been £25 they said but don't think they have the parts. but got a much more helpful person on there help line and they have put it through and think are picking it up Friday lunch time.

09-08-2016, 20:29	#18
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	pretty pleased LG sent my phone back today did not cost anything https://www.flickr.com/photos/305397...etaken-public/

09-08-2016, 22:19	#19
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Quote: Originally Posted by fmradiotuner1 pretty pleased LG sent my phone back today did not cost anything https://www.flickr.com/photos/305397...etaken-public/ Good to know LG fixed it free of charge and wit no need for a receipt

10-08-2016, 13:42	#20
fmradiotuner1 Forum Member Join Date: Mar 2008 Location: TheEssexSunshineCoast Clacton Posts: 15,220	wondering should I swap G3 & G4 phones for a Galaxy S6?

10-08-2016, 20:09	#21
gavo360 Forum Member Join Date: Jan 2009 Location: Sheffield Posts: 1,568	Quote: Originally Posted by fmradiotuner1 wondering should I swap G3 & G4 phones for a Galaxy S6? Depends if their is a feature on the S6 that you want. In terms of hardware spec not much between the G4 and S6, speed, battery life, camera all about the same.

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Today My LGG4 is stuck will I have to send this back if so how do I do this?