We're currently going through the Spotify era of the charts so even the most established artists will struggle to get chart hits if they're not on Spotify, or appeal to the casual Spotify user.
Plus, Rise was an Apple Music exclusive so even though it's now on Spotify, it'll be treated like an anonymous single because they didn't get any exclusivity. It's sad, but that's how business works sadly.
No doubt had Rise been released on Spotify from the start, they would've have banners advertising the song and more users would've been seeing direct links to listen to the song.