Charged twice this month

terry45

07-08-2016

Hi,

anyone else had this problem with BT billing this month. just checked this months bill online to find it was approx. £15 more than normal. Checked through the details and it states BT broadband advanced charge for july has been refunded and then charged again and then there follows the normal advanced charges for august.

Batch

11-08-2016

All looks OK here FWIW.

timboy

11-08-2016

Originally Posted by terry45:
“Hi,

anyone else had this problem with BT billing this month. just checked this months bill online to find it was approx. £15 more than normal. Checked through the details and it states BT broadband advanced charge for july has been refunded and then charged again and then there follows the normal advanced charges for august.”

Prices went up on 3rd July so you have been refunded what you paid at the lower rate after then on your last bill and then charged the new rate from 3rd July and then your charges in advance as normal.

You've not been charged twice.