I've been with Three for about 3 weeks. I moved from O2 due to poor 02 data coverage where I lived and Three promising me 4G Supervoice.
1. I don't get 4G Supervoice.
2. I can't make any calls from my house. No Service 90% of the time. This never happened with 02.
3. Three customer service via webchat and on the phone just shrug their shoulders about the fact there's no 4G Supervoice for me after all.
4. They can't explain the absence of phone signal, and don't care.
5. They suggested the Three In Touch app, so I could call via wifi. That app is a dogs' breakfast and is barely usable. It shows now as disconnected in my house no matter what I do. Even though my router shows clearly as being connected in the Preferences.
6. They sent me a Home Signal box. Another disaster. It came in a box which said "reconditioned" and it doesn't work. It flashes red 5 times indicating a sim issue.
7. It took days for my old number to be transferred over. This caused havoc with text messages and iMessage. After the number transferred over the phone continued to message from the number I had originally been given from Three, rather than my own transferred number.
8. Three customer service didn't have a clue about this but it can hardly be uncommon. After much research and investigation I fixed it myself.
9. Overall the customer service over the phone or via webchat is excruciating. The same questions asked of me over and over again and pretty much total ignorance of the products. One guy told me over and over again that you couldn't get data on 4G Supervoice, it was just for making calls.
10. I'm on a one month Pay Monthly deal. All you can eat. I've hardly used it. Today I'm getting texts from Three saying my "credit has almost expired". WTF?
On the whole, I very much regret moving as 02's data signal wasn't good where I am but at least I could make phone calls and wasn't treated like this.
Can't beat the undoubted pain of moving back though. Looks like I'll be sticking with Three for the iPhone 7 and will just have to deal with the seething resentment I now feel for them.
1. I don't get 4G Supervoice.
2. I can't make any calls from my house. No Service 90% of the time. This never happened with 02.
3. Three customer service via webchat and on the phone just shrug their shoulders about the fact there's no 4G Supervoice for me after all.
4. They can't explain the absence of phone signal, and don't care.
5. They suggested the Three In Touch app, so I could call via wifi. That app is a dogs' breakfast and is barely usable. It shows now as disconnected in my house no matter what I do. Even though my router shows clearly as being connected in the Preferences.
6. They sent me a Home Signal box. Another disaster. It came in a box which said "reconditioned" and it doesn't work. It flashes red 5 times indicating a sim issue.
7. It took days for my old number to be transferred over. This caused havoc with text messages and iMessage. After the number transferred over the phone continued to message from the number I had originally been given from Three, rather than my own transferred number.
8. Three customer service didn't have a clue about this but it can hardly be uncommon. After much research and investigation I fixed it myself.
9. Overall the customer service over the phone or via webchat is excruciating. The same questions asked of me over and over again and pretty much total ignorance of the products. One guy told me over and over again that you couldn't get data on 4G Supervoice, it was just for making calls.
10. I'm on a one month Pay Monthly deal. All you can eat. I've hardly used it. Today I'm getting texts from Three saying my "credit has almost expired". WTF?
On the whole, I very much regret moving as 02's data signal wasn't good where I am but at least I could make phone calls and wasn't treated like this.
Can't beat the undoubted pain of moving back though. Looks like I'll be sticking with Three for the iPhone 7 and will just have to deal with the seething resentment I now feel for them.



