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returning a purchased TV within cooling off period


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Old 13-08-2016, 13:09
dry sweeper
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What are my rights?

I purchased a TV online - the TV was delivered and I plugged it in. Within minutes I decided that I didn't like the picture andI in fact would like the larger model; and unplugged the TV and put it back in the box to send back.

Contacted the online retailer and explained that I would like to return the TV within my cooling off period and pay the difference for a new larger model.

Was told that because it has been plugged in, the cost has depreciated and that I would owe money to the retailer

I'm beginning to wish I told the retailer that I hadn't plugged it in, let alone take it out of the box - but I'm too honest!
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Old 13-08-2016, 14:33
East
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Hope this advice helps.

https://www.citizensadvice.org.uk/co...-youve-bought/
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Old 13-08-2016, 14:58
Tassium
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The Consumer Contracts Regulations don't let a retailer make deductions just because you plugged it in. But they can require you to pay to return it, that might not be cheap.


Also, the retailer may have offered certain things in addition to your legal rights prior to purchase to encourage purchase.
You would need to mention which retailer, they all have different offers.
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Old 13-08-2016, 15:22
dry sweeper
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It was online retailer AO

In fairness to them it does say in their HELP section that they have the right to demand 50% or so of the outright cost, if you plug it in - whether that be a TV or Toaster - when you return an item for a refund or exchange.

But who doesn't buy something and the first thing they do when they get home, or get it delivered, is to plug it in.

If I buy a shirt - I don't like it - I take it back and swop it, or get my money back,why should buying a TV be any different?
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Old 13-08-2016, 15:45
Tassium
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Their T&C can only give you additional rights, they cannot take away.

And anyway one key phrase in their T&C does allow a person to view the image briefly:

"We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop."

That clarifies everything because in a shop you would inspect the image of a TV, that's what matters about a TV after all!


It seems they offer free returns.
I would email them stating you inspected the TV and found it's image unsuitable. And that you expect a full refund including delivery costs.
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Old 14-08-2016, 11:09
Winston_1
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Their T&C can only give you additional rights, they cannot take away.

And anyway one key phrase in their T&C does allow a person to view the image briefly:

"We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop."

That clarifies everything because in a shop you would inspect the image of a TV, that's what matters about a TV after all!


It seems they offer free returns.
I would email them stating you inspected the TV and found it's image unsuitable. And that you expect a full refund including delivery costs.
But in a shop the image you view would most likely be the demo model, not the one you take home.
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Old 14-08-2016, 21:16
alan1302
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But in a shop the image you view would most likely be the demo model, not the one you take home.
Ask to change the settings.

If you dislike something after purchasing it in a shop they don't have to give a refund.
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