Porting Problem, Not sure what to do

Thine Wonk · 18-08-2016, 21:05

Who you buy it from and who your contract is with is the most important thing. His contract is with Life, I think EE have proven my point, by the CEO's office saying "no".

I believe the same has happened with Giffgaff customers, your contract isn't with O2, it's with Giffgaff. The legal agreement is important as that is who the agreement is with, whilst Life have an agreement with EE, a Life customer doesn't have a direct contract.

If there were an Ofcom complaint that would be logged against Life.
If the OP were to sue, they would need to sue the entity listed as the supplier in their consumer contract under the terms of that agreement. That entity may have different accounts, a different operating address to EE.

Thine Wonk · 18-08-2016, 21:19

Having said that I have just looked at Life Mobile's terms and I see it says:

"We’, ‘Us’ and ‘Our’ EE Limited (company number 02382161), trading as LIFE Mobile, whose registered address is Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW;"

Which I'm surprised by as it isn't always the case that just because a parent owns 100% of the shares of a company that they automatically have the same company number, same legal entity.

So I must slightly take back what I said, although EE's executive office do seem to be unwilling to help despite this and are telling the OP to go to Life Mobile's support.

moox · 18-08-2016, 21:20

Quote:

Originally Posted by Thine Wonk

Who you buy it from and who your contract is with is the most important thing. His contract is with Life, I think EE have proven my point, by the CEO's office saying "no".

I believe the same has happened with Giffgaff customers, your contract isn't with O2, it's with Giffgaff. The legal agreement is important as that is who the agreement is with, whilst Life have an agreement with EE, a Life customer doesn't have a direct contract.

If there were an Ofcom complaint that would be logged against Life.
If the OP were to sue, they would need to sue the entity listed as the supplier in their consumer contract under the terms of that agreement. That entity may have different accounts, a different operating address to EE.

Yes, you keep repeating this as if it's a crucial difference. I don't think it is. OP has exhausted all available contact methods with EE's subsidiary, so they wanted to take it right to the top. EE should deal with it as an exceptional circumstance since they own the company

That they won't do this is a major failing in my opinion.

It doesn't matter if they are technically EE Ltd or Life Mobile Ltd or sjkdfhsdkjfhsdkjfhsk\fd Ltd.

Thine Wonk · 18-08-2016, 21:22

His contract does specifically set out how complaints should be handled though.

9.13 Complaints - If you wish to complain about the service you have received from us, our complaints process can be found at lifemobile.co.uk/Info/contactus

Thine Wonk · 18-08-2016, 21:28

Quote:

Originally Posted by moox

That they won't do this is a major failing in my opinion.

Pretty sure O2 won't handle Giffgaff complaints though, sure I've seen people try to go to O2 and O2's CEO to be told "no", so that does back up my advice that you're better off not going to small very budget MVNOs if service is important. If he were an EE customer they would have picked it up for him. It's the same with the Giffgaff customers who were told no by O2, if they were O2 customers it would have been picked up.

binary · 19-08-2016, 00:16

Quote:

Originally Posted by Thine Wonk

Pretty sure O2 won't handle Giffgaff complaints though, sure I've seen people try to go to O2 and O2's CEO to be told "no", so that does back up my advice that you're better off not going to small very budget MVNOs if service is important. If he were an EE customer they would have picked it up for him. It's the same with the Giffgaff customers who were told no by O2, if they were O2 customers it would have been picked up.

Do you really think LIFE Mobile a "small very budget MVNO" Thine Wonk?

I don't.

Thine Wonk · 19-08-2016, 08:43

Quote:

Originally Posted by binary

Do you really think LIFE Mobile a "small very budget MVNO" Thine Wonk?

I don't.

They have a very small number of customers and have budget plans like £5, so yes. If you buy from them you have a separate website, separate contract and as proven by this thread if something goes wrong you can't go to EE, not even to the EE CEO's office as they will tell you to go back to Life Mobile.

Anyone that signed up to it a year or two would have had it go into liquidation had EE not saved it. All I'm saying is that when you choose your provider, cost shouldn't be the only factor.

KIIS102 · 19-08-2016, 11:59

Not much to report.

Tello have once again been looking into this now since Wednesday (normally they report back the following day, so it's a little odd they're taking longer this time), hopefully they'll drop me a call either today or tomorrow. To their credit, they do seem to call me back when they say they will and they don't send out automated robot emails.

On the LIFE side, they been 'investigating' this now since Monday. Currently 3wks of them looking into it. They said to wait 5days, so I just called them. Apparently the email to their Operations/Technical team was sent 7:30pm on Monday so I have to wait until 7:30pm tonight (full 5days).....but their Operations team finish at 4:30pm and don't work weekends!! so I may not get a reply until Monday.

The fact that my Tello sim is still receiving calls/texts must mean that they haven't fixed it surely. So whatever their 'update' will be, it's not going to be anything positive. I told them I'll call back around 4pm just before Operations buggers off home, otherwise I'll have to wait until Monday.

My payment refresh date is due towards the end of next week but I requested my PAC code from LIFE which I may have to use by Tuesday if it's not resolved. I'm definitely going to want a refund for the month I've been with them. I have a holiday Sept 1st for 2wks so I obviously don't want this dragging on into the 3rd week of September. I may just go onto PAYG with someone for the next few weeks at this rate.

My only worry is, if I port out....is this issue going to carry on onto the next network? Then I'll be in a mess with 3 different networks :\.

Aye Up · 19-08-2016, 12:12

Quote:

Originally Posted by Thine Wonk

Why do you troll by turning every thread (even if it has zero to do with Three) about Three and then start the same broken record rants.

Troll every thread?

Coming from the person who is quick to bitch about people who are asking for help and advice?

I don't troll every thread, its you who does that. I have seen several threads where you have gone in and offered nothing constructive, everything you have said in this thread is bollox. You have not done one thing to help the OP, only trying to stick the knife in because he expects to get what he pays for.

If you have nothing constructive to add then sod off somewhere else!

Aye Up · 19-08-2016, 12:35

Quote:

Originally Posted by KIIS102

My payment refresh date is due towards the end of next week but I requested my PAC code from LIFE which I may have to use by Tuesday if it's not resolved. I'm definitely going to want a refund for the month I've been with them. I have a holiday Sept 1st for 2wks so I obviously don't want this dragging on into the 3rd week of September. I may just go onto PAYG with someone for the next few weeks at this rate.

My only worry is, if I port out....is this issue going to carry on onto the next network? Then I'll be in a mess with 3 different networks :\.

You will be entitled to the refund at least. Seeing as the courteous route is not working speaking to them on twitter https://twitter.com/LIFEMobileUK

BIB I really don't know on that one, I would guess it could further complicate the problem. Although I would question if Life Mobile could really issue a PAC number given the current/previous request has not completed yet.

I would suggest trying to see this through if you can, although that probably doesn't help you either way

KIIS102 · 19-08-2016, 12:58

Quote:

Originally Posted by Aye Up

You will be entitled to the refund at least. Seeing as the courteous route is not working speaking to them on twitter https://twitter.com/LIFEMobileUK

BIB I really don't know on that one, I would guess it could further complicate the problem. Although I would question if Life Mobile could really issue a PAC number given the current/previous request has not completed yet.

I would suggest trying to see this through if you can, although that probably doesn't help you either way

I think their departments are all linked unfortunately. When I spoke to LIFE on their live chat the other day, the person I was talking to called me from their call centre so they must have the same staff doing various jobs.

Part of the problem is how long they take to reply. Every Monday I call them at which point they send off whatever I said to their team, I wait a further 5days for a reply, then I reply to that, then I wait another 5days. With weekends, sometimes it's a 7day wait. And they don't call me, I'm the one that's having to call them.

In 2weeks I won't be here for the first half of September, after which I'd probably have to chase them up for another 2/3weeks which would take me upto 3months of payments of this problem. If it's not fixed, I'm just going to port out, at the moment it feels like it's the only thing that might help because they clearly don't know what they're doing

In the meantime I keep getting voicemails I can't listen to without changing sims. Texts going to the wrong sim. People thinking I'm ignoring them. Work wondering why my phone is off. So on and so on. Thank god for Wi-Fi

chrisjr · 19-08-2016, 13:21

I would be tempted to write a formal letter of complaint to both companies. Saying that you are not satisfied with their attempts to sort the problem out and if they do not resolve it with in a reasonable time you will escalate the complaint to the relevant Alternative Dispute Resolution (ADR) Scheme. You should find the relevant address to write to on your bill or other documentation or on their websites (if you dig deep enough!)

Life belong to this scheme

https://www.ombudsman-services.org/communications.html

As for Tello they don't appear to be a member of either scheme according to Ofcom

http://consumers.ofcom.org.uk/phone/...s/adr-schemes/

Which in theory they should be, but I get the impression Tello are a US company (https://tello.co.uk/contact) which might complicate things.

KIIS102 · 19-08-2016, 16:11

Ok another update after this mornings one. I've had no emails or anything from either network however, Headed to work around 1:30pm with the Tello sim in.

Around 1:50pm, the Sim signal died and said 'No service'. Thought I was just in a low coverage area but it's still saying it so it seems the Tello sim is now not active.

I called my number from the work phone when I got in and it went to Life's voicemail. I won't be home till 9:30pm tonight to test if LIFE's sim will now receive texts/calls. Little early to celebrate but it's a step in the right direction atleast.

Thine Wonk · 19-08-2016, 19:10

Quote:

Originally Posted by chrisjr

I would be tempted to write a formal letter of complaint to both companies. Saying that you are not satisfied with their attempts to sort the problem out and if they do not resolve it with in a reasonable time you will escalate the complaint to the relevant Alternative Dispute Resolution (ADR) Scheme. You should find the relevant address to write to on your bill or other documentation or on their websites (if you dig deep enough!)

Life belong to this scheme

https://www.ombudsman-services.org/communications.html

As for Tello they don't appear to be a member of either scheme according to Ofcom

http://consumers.ofcom.org.uk/phone/...s/adr-schemes/

Which in theory they should be, but I get the impression Tello are a US company (https://tello.co.uk/contact) which might complicate things.

You can't do that until you've followed the operators complaints process.

Quote:

Raising a communications complaint
Before using Ombudsman Services: Communications you must first raise a complaint with the telecoms company and give it an opportunity to resolve the issue. Read our complaint escalation advice. If your complaint isn’t resolved in eight weeks...

Resonance · 19-08-2016, 19:35

Quote:

Originally Posted by KIIS102

Ok another update after this mornings one. I've had no emails or anything from either network however, Headed to work around 1:30pm with the Tello sim in.

Around 1:50pm, the Sim signal died and said 'No service'. Thought I was just in a low coverage area but it's still saying it so it seems the Tello sim is now not active.

I called my number from the work phone when I got in and it went to Life's voicemail. I won't be home till 9:30pm tonight to test if LIFE's sim will now receive texts/calls. Little early to celebrate but it's a step in the right direction atleast.

Sounds promising. Good luck!

KIIS102 · 19-08-2016, 21:18

Final update of this saga.

Just got home. Stuck my LIFE sim in and everything works. Texts and calls are working both ways. Tello sim is completely dead now. I'm not entirely sure which network fixed it but I'm glad it's finally been resolved.

I'll be calling LIFE tomorrow to try and atleast get my first month refunded. Hopefully this is the last time this happens! Been a pain in the neck.

Aye Up · 20-08-2016, 01:19

Quote:

Originally Posted by KIIS102

Final update of this saga.

Just got home. Stuck my LIFE sim in and everything works. Texts and calls are working both ways. Tello sim is completely dead now. I'm not entirely sure which network fixed it but I'm glad it's finally been resolved.

I'll be calling LIFE tomorrow to try and atleast get my first month refunded. Hopefully this is the last time this happens! Been a pain in the neck.

Oh I'm pleased for you. Mine was delayed by a few days, although not as much as yours :-\

Bollox to the bastards for pissing you around

binary · 20-08-2016, 06:00

Quote:

Originally Posted by KIIS102

Final update of this saga.

Just got home. Stuck my LIFE sim in and everything works. Texts and calls are working both ways. Tello sim is completely dead now. I'm not entirely sure which network fixed it but I'm glad it's finally been resolved.

I'll be calling LIFE tomorrow to try and at least get my first month refunded. Hopefully this is the last time this happens! Been a pain in the neck.

With a 'split port', I think once it's sorted it's sorted, i.e. it won't come back to haunt you.

The problem of 'split ports' seems a common enough occurrence, which doesn't exactly fill you with confidence when it comes to exercising your consumer right to keep your number.

18-08-2016, 21:05	#26
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Who you buy it from and who your contract is with is the most important thing. His contract is with Life, I think EE have proven my point, by the CEO's office saying "no". I believe the same has happened with Giffgaff customers, your contract isn't with O2, it's with Giffgaff. The legal agreement is important as that is who the agreement is with, whilst Life have an agreement with EE, a Life customer doesn't have a direct contract. If there were an Ofcom complaint that would be logged against Life. If the OP were to sue, they would need to sue the entity listed as the supplier in their consumer contract under the terms of that agreement. That entity may have different accounts, a different operating address to EE.

18-08-2016, 21:19	#27
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Having said that I have just looked at Life Mobile's terms and I see it says: "We’, ‘Us’ and ‘Our’ EE Limited (company number 02382161), trading as LIFE Mobile, whose registered address is Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW;" Which I'm surprised by as it isn't always the case that just because a parent owns 100% of the shares of a company that they automatically have the same company number, same legal entity. So I must slightly take back what I said, although EE's executive office do seem to be unwilling to help despite this and are telling the OP to go to Life Mobile's support.

18-08-2016, 21:20	#28
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Thine Wonk Who you buy it from and who your contract is with is the most important thing. His contract is with Life, I think EE have proven my point, by the CEO's office saying "no". I believe the same has happened with Giffgaff customers, your contract isn't with O2, it's with Giffgaff. The legal agreement is important as that is who the agreement is with, whilst Life have an agreement with EE, a Life customer doesn't have a direct contract. If there were an Ofcom complaint that would be logged against Life. If the OP were to sue, they would need to sue the entity listed as the supplier in their consumer contract under the terms of that agreement. That entity may have different accounts, a different operating address to EE. Yes, you keep repeating this as if it's a crucial difference. I don't think it is. OP has exhausted all available contact methods with EE's subsidiary, so they wanted to take it right to the top. EE should deal with it as an exceptional circumstance since they own the company That they won't do this is a major failing in my opinion. It doesn't matter if they are technically EE Ltd or Life Mobile Ltd or sjkdfhsdkjfhsdkjfhsk\fd Ltd.

18-08-2016, 21:22	#29
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	His contract does specifically set out how complaints should be handled though. 9.13 Complaints - If you wish to complain about the service you have received from us, our complaints process can be found at lifemobile.co.uk/Info/contactus

18-08-2016, 21:28	#30
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by moox That they won't do this is a major failing in my opinion. Pretty sure O2 won't handle Giffgaff complaints though, sure I've seen people try to go to O2 and O2's CEO to be told "no", so that does back up my advice that you're better off not going to small very budget MVNOs if service is important. If he were an EE customer they would have picked it up for him. It's the same with the Giffgaff customers who were told no by O2, if they were O2 customers it would have been picked up.

19-08-2016, 00:16	#31
binary Forum Member Join Date: Jan 2002 Posts: 636	Quote: Originally Posted by Thine Wonk Pretty sure O2 won't handle Giffgaff complaints though, sure I've seen people try to go to O2 and O2's CEO to be told "no", so that does back up my advice that you're better off not going to small very budget MVNOs if service is important. If he were an EE customer they would have picked it up for him. It's the same with the Giffgaff customers who were told no by O2, if they were O2 customers it would have been picked up. Do you really think LIFE Mobile a "small very budget MVNO" Thine Wonk? I don't.

19-08-2016, 08:43	#32
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by binary Do you really think LIFE Mobile a "small very budget MVNO" Thine Wonk? I don't. They have a very small number of customers and have budget plans like £5, so yes. If you buy from them you have a separate website, separate contract and as proven by this thread if something goes wrong you can't go to EE, not even to the EE CEO's office as they will tell you to go back to Life Mobile. Anyone that signed up to it a year or two would have had it go into liquidation had EE not saved it. All I'm saying is that when you choose your provider, cost shouldn't be the only factor.

19-08-2016, 11:59	#33
KIIS102 Forum Member Join Date: Jul 2004 Location: Coventry Posts: 6,992	Not much to report. Tello have once again been looking into this now since Wednesday (normally they report back the following day, so it's a little odd they're taking longer this time), hopefully they'll drop me a call either today or tomorrow. To their credit, they do seem to call me back when they say they will and they don't send out automated robot emails. On the LIFE side, they been 'investigating' this now since Monday. Currently 3wks of them looking into it. They said to wait 5days, so I just called them. Apparently the email to their Operations/Technical team was sent 7:30pm on Monday so I have to wait until 7:30pm tonight (full 5days).....but their Operations team finish at 4:30pm and don't work weekends!! so I may not get a reply until Monday. The fact that my Tello sim is still receiving calls/texts must mean that they haven't fixed it surely. So whatever their 'update' will be, it's not going to be anything positive. I told them I'll call back around 4pm just before Operations buggers off home, otherwise I'll have to wait until Monday. My payment refresh date is due towards the end of next week but I requested my PAC code from LIFE which I may have to use by Tuesday if it's not resolved. I'm definitely going to want a refund for the month I've been with them. I have a holiday Sept 1st for 2wks so I obviously don't want this dragging on into the 3rd week of September. I may just go onto PAYG with someone for the next few weeks at this rate. My only worry is, if I port out....is this issue going to carry on onto the next network? Then I'll be in a mess with 3 different networks :\.

19-08-2016, 12:12	#34
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Quote: Originally Posted by Thine Wonk Why do you troll by turning every thread (even if it has zero to do with Three) about Three and then start the same broken record rants. Troll every thread? Coming from the person who is quick to bitch about people who are asking for help and advice? I don't troll every thread, its you who does that. I have seen several threads where you have gone in and offered nothing constructive, everything you have said in this thread is bollox. You have not done one thing to help the OP, only trying to stick the knife in because he expects to get what he pays for. If you have nothing constructive to add then sod off somewhere else!

19-08-2016, 12:35	#35
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Quote: Originally Posted by KIIS102 My payment refresh date is due towards the end of next week but I requested my PAC code from LIFE which I may have to use by Tuesday if it's not resolved. I'm definitely going to want a refund for the month I've been with them. I have a holiday Sept 1st for 2wks so I obviously don't want this dragging on into the 3rd week of September. I may just go onto PAYG with someone for the next few weeks at this rate. My only worry is, if I port out....is this issue going to carry on onto the next network? Then I'll be in a mess with 3 different networks :\. You will be entitled to the refund at least. Seeing as the courteous route is not working speaking to them on twitter https://twitter.com/LIFEMobileUK BIB I really don't know on that one, I would guess it could further complicate the problem. Although I would question if Life Mobile could really issue a PAC number given the current/previous request has not completed yet. I would suggest trying to see this through if you can, although that probably doesn't help you either way

19-08-2016, 12:58	#36
KIIS102 Forum Member Join Date: Jul 2004 Location: Coventry Posts: 6,992	Quote: Originally Posted by Aye Up You will be entitled to the refund at least. Seeing as the courteous route is not working speaking to them on twitter https://twitter.com/LIFEMobileUK BIB I really don't know on that one, I would guess it could further complicate the problem. Although I would question if Life Mobile could really issue a PAC number given the current/previous request has not completed yet. I would suggest trying to see this through if you can, although that probably doesn't help you either way I think their departments are all linked unfortunately. When I spoke to LIFE on their live chat the other day, the person I was talking to called me from their call centre so they must have the same staff doing various jobs. Part of the problem is how long they take to reply. Every Monday I call them at which point they send off whatever I said to their team, I wait a further 5days for a reply, then I reply to that, then I wait another 5days. With weekends, sometimes it's a 7day wait. And they don't call me, I'm the one that's having to call them. In 2weeks I won't be here for the first half of September, after which I'd probably have to chase them up for another 2/3weeks which would take me upto 3months of payments of this problem. If it's not fixed, I'm just going to port out, at the moment it feels like it's the only thing that might help because they clearly don't know what they're doing In the meantime I keep getting voicemails I can't listen to without changing sims. Texts going to the wrong sim. People thinking I'm ignoring them. Work wondering why my phone is off. So on and so on. Thank god for Wi-Fi

19-08-2016, 13:21	#37
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	I would be tempted to write a formal letter of complaint to both companies. Saying that you are not satisfied with their attempts to sort the problem out and if they do not resolve it with in a reasonable time you will escalate the complaint to the relevant Alternative Dispute Resolution (ADR) Scheme. You should find the relevant address to write to on your bill or other documentation or on their websites (if you dig deep enough!) Life belong to this scheme https://www.ombudsman-services.org/communications.html As for Tello they don't appear to be a member of either scheme according to Ofcom http://consumers.ofcom.org.uk/phone/...s/adr-schemes/ Which in theory they should be, but I get the impression Tello are a US company (https://tello.co.uk/contact) which might complicate things.

19-08-2016, 16:11	#38
KIIS102 Forum Member Join Date: Jul 2004 Location: Coventry Posts: 6,992	Ok another update after this mornings one. I've had no emails or anything from either network however, Headed to work around 1:30pm with the Tello sim in. Around 1:50pm, the Sim signal died and said 'No service'. Thought I was just in a low coverage area but it's still saying it so it seems the Tello sim is now not active. I called my number from the work phone when I got in and it went to Life's voicemail. I won't be home till 9:30pm tonight to test if LIFE's sim will now receive texts/calls. Little early to celebrate but it's a step in the right direction atleast.

19-08-2016, 19:10	#39
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by chrisjr I would be tempted to write a formal letter of complaint to both companies. Saying that you are not satisfied with their attempts to sort the problem out and if they do not resolve it with in a reasonable time you will escalate the complaint to the relevant Alternative Dispute Resolution (ADR) Scheme. You should find the relevant address to write to on your bill or other documentation or on their websites (if you dig deep enough!) Life belong to this scheme https://www.ombudsman-services.org/communications.html As for Tello they don't appear to be a member of either scheme according to Ofcom http://consumers.ofcom.org.uk/phone/...s/adr-schemes/ Which in theory they should be, but I get the impression Tello are a US company (https://tello.co.uk/contact) which might complicate things. You can't do that until you've followed the operators complaints process. Quote: Raising a communications complaint Before using Ombudsman Services: Communications you must first raise a complaint with the telecoms company and give it an opportunity to resolve the issue. Read our complaint escalation advice. If your complaint isn’t resolved in eight weeks...

19-08-2016, 19:35	#40
Resonance Forum Member Join Date: Jan 2010 Posts: 9,212	Quote: Originally Posted by KIIS102 Ok another update after this mornings one. I've had no emails or anything from either network however, Headed to work around 1:30pm with the Tello sim in. Around 1:50pm, the Sim signal died and said 'No service'. Thought I was just in a low coverage area but it's still saying it so it seems the Tello sim is now not active. I called my number from the work phone when I got in and it went to Life's voicemail. I won't be home till 9:30pm tonight to test if LIFE's sim will now receive texts/calls. Little early to celebrate but it's a step in the right direction atleast. Sounds promising. Good luck!

19-08-2016, 21:18	#41
KIIS102 Forum Member Join Date: Jul 2004 Location: Coventry Posts: 6,992	Final update of this saga. Just got home. Stuck my LIFE sim in and everything works. Texts and calls are working both ways. Tello sim is completely dead now. I'm not entirely sure which network fixed it but I'm glad it's finally been resolved. I'll be calling LIFE tomorrow to try and atleast get my first month refunded. Hopefully this is the last time this happens! Been a pain in the neck.

20-08-2016, 01:19	#42
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Quote: Originally Posted by KIIS102 Final update of this saga. Just got home. Stuck my LIFE sim in and everything works. Texts and calls are working both ways. Tello sim is completely dead now. I'm not entirely sure which network fixed it but I'm glad it's finally been resolved. I'll be calling LIFE tomorrow to try and atleast get my first month refunded. Hopefully this is the last time this happens! Been a pain in the neck. Oh I'm pleased for you. Mine was delayed by a few days, although not as much as yours :-\ Bollox to the bastards for pissing you around

20-08-2016, 06:00	#43
binary Forum Member Join Date: Jan 2002 Posts: 636	Quote: Originally Posted by KIIS102 Final update of this saga. Just got home. Stuck my LIFE sim in and everything works. Texts and calls are working both ways. Tello sim is completely dead now. I'm not entirely sure which network fixed it but I'm glad it's finally been resolved. I'll be calling LIFE tomorrow to try and at least get my first month refunded. Hopefully this is the last time this happens! Been a pain in the neck. With a 'split port', I think once it's sorted it's sorted, i.e. it won't come back to haunt you. The problem of 'split ports' seems a common enough occurrence, which doesn't exactly fill you with confidence when it comes to exercising your consumer right to keep your number.

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