What's your experience of dealing with LG customer care if your G4 has been affected by the boot loop?
For those who are unfamiliar: http://www.techradar.com/news/phone-...-a-fix-1313769
I sent mine in the pre-paid envelope LG supplied. It's now been a month - and there's no sign of my G4. I've queried this with LG and they can offer me no timescales at all.
Do you think this is an acceptable time to wait? Further, do you think LG should have offered to swap out affected devices, rather than waiting for the affected batch to fail, which many will.
My friends with iphones tell me that if in warranty, Apple will normally swap out the same day. I'm trying not to get too ranty about LG, but this experience has made me thing again about buying the brand.
Thoughts?
For those who are unfamiliar: http://www.techradar.com/news/phone-...-a-fix-1313769
I sent mine in the pre-paid envelope LG supplied. It's now been a month - and there's no sign of my G4. I've queried this with LG and they can offer me no timescales at all.
Do you think this is an acceptable time to wait? Further, do you think LG should have offered to swap out affected devices, rather than waiting for the affected batch to fail, which many will.
My friends with iphones tell me that if in warranty, Apple will normally swap out the same day. I'm trying not to get too ranty about LG, but this experience has made me thing again about buying the brand.
Thoughts?