[DavidGover]

Quote:

Originally Posted by lightspeed2398

Agree that it didn't start as a dispute and maybe deleting it would be too far thinking now. I do think though that this back and forth between yourself and the director isn't the way to now solve this issue.
.

There is nothing to resolve. I have decided to go with Vodafone and a dual sim phone. I will allow the direct debit to be paid as I did agree to take out the service. That is then the end of it.

[DavidGover]

Quote:

Originally Posted by lightspeed2398

If he claims to want to offer the best service in the country I would suggest that he uses your details that he has clearly accessed to give you a ring and then you can post your experience following that.

I've already given him plenty of valuable feedback and pointers to improve Pebble. Now I'll just move on.

[rightonpard]

Could a moderator please remove the Live Chat transcripts as per OP's request?
It seems I lack the necessary forum privileges to modify my own posts
- Thanks.

Quote:

Originally Posted by DavidGover

I will allow the direct debit to be paid as I did agree to take out the service.

Please, don't worry about that. I will see to it that no future charges are raised in respect of your account and that we get your direct debit ceased from our end.

You can obviously continue to use any allowances you have until your termination date as advised by CS should you wish to do so.

I don't believe there are any outstanding issues with your services that you have raised, but should that not be the case, please do contact CS - you know these will be made right promptly.

I'm sorry your experience with Pebble wasn't what you had hoped for and that we were unable to do any more for you.

Regards.

Declaration: I am the company director of Pebble

[DavidGover]

Quote:

Originally Posted by rightonpard

Could a moderator please remove the Live Chat transcripts as per OP's request?
It seems I lack the necessary forum privileges to modify my own posts
- Thanks.

I believe the forum stops you editing posts after 30 minutes or so. Thanks for asking the mods to edit.

Quote:

Please, don't worry about that. I will see to it that no future charges are raised in respect of your account and that we get your direct debit ceased from our end.

Thank you.

Quote:

You can obviously continue to use any allowances you have until your termination date as advised by CS should you wish to do so.

I will keep the SIM in my dual sim phone until it expires, just in case I should find myself without signal somewhere.

Quote:

I don't believe there are any outstanding issues with your services that you have raised, but should that not be the case, please do contact CS - you know these will be made right promptly.

Correct, there are no outstanding issues.

Quote:

I'm sorry your experience with Pebble wasn't what you had hoped for and that we were unable to do any more for you.

I wish you luck in the future.

Dave

[DS Forum Support]

Hi

As requested we have removed the chat log. We are also closing this thread as it seems this has turned in to something that can be addressed in private if needed.

DS