• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Gadgets
  • TV and Home Entertainment Technology
NOW TV box issue
airwaves
06-09-2016
I bought one of the new boxes over the weekend that incorporates Freeview, and for some reason there is a delay before it initialises. When I power it up each morning I use the remote to wake it up, then turn the TV on so it should be there, but a no signal message displays for about two minutes before it bursts into life.

However, when I use it on and off throughout the day it seems to start straight away.
chrisjr
06-09-2016
When you say "power up" does that mean from switched off at the mains so completely off or from standby?

It is quite likely that when you power it up from totally dead (ie switched off at the mains) it takes a while to sort itself out. But if you then switch it in and out of standby it doesn't have to do all the same stuff over again so gets going a lot quicker.
airwaves
06-09-2016
Originally Posted by chrisjr:
“When you say "power up" does that mean from switched off at the mains so completely off or from standby?

It is quite likely that when you power it up from totally dead (ie switched off at the mains) it takes a while to sort itself out. But if you then switch it in and out of standby it doesn't have to do all the same stuff over again so gets going a lot quicker.”

I never switch off at the mains just turn the TV off and leave the box alone to enter standby mode. Although in the morning the light on the box illuminates with a remote press, nothing seems to output for a couple of minutes. I tried changing the HDMI port (as the previous one didn't have HML compatibility) but the same thing happens.
Fred Smith
06-09-2016
Originally Posted by airwaves:
“I never switch off at the mains just turn the TV off and leave the box alone to enter standby mode. Although in the morning the light on the box illuminates with a remote press, nothing seems to output for a couple of minutes. I tried changing the HDMI port (as the previous one didn't have HML compatibility) but the same thing happens.”

The box will go to sleep after four hour of non interaction. You can switch off or modify the power saving in settings.
chrisjr
06-09-2016
It could be going to sleep, ie a deep standby mode that turns pretty much everything bar the remote sensor off. Can't seem to find much technical information about the box to confirm this though.

Not sure though that there is much you can do about it. Sometimes odd things can happen with HDMI depending on the order you turn stuff on. So try turning the telly on before the Now box and see what happens.

But you might just have to live with it as it could simply be that's how it works and there is nothing that can be done about it.
Night Crawler
06-09-2016
Originally Posted by airwaves:
“I never switch off at the mains just turn the TV off and leave the box alone to enter standby mode. Although in the morning the light on the box illuminates with a remote press, nothing seems to output for a couple of minutes. I tried changing the HDMI port (as the previous one didn't have HML compatibility) but the same thing happens.”

Could be down to the standby, deep sleep modes. They are activated under certain conditions. Standby activates when there is no activity from the box, about 10mins, a button press switches the box back on. Deep sleep/eco mode activates after 2mins when an HDMI signal is not present, ie. TV turned off or user switches to another input, it takes longer to wake up from Deep sleep/eco mode, especially on the new Now TV smart box. There are settings you can make that may help under Settings > Power.

Might be worth a visit to the Now TV forums for more indepth help, plus other hints/tips.

http://community.nowtv.com/
wizzywick
06-09-2016
I have one of these boxes too. It does indeed take a few seconds to get going when you turn the TV on. But I think this is down to the box having an in built Freeview tuner and as per normal with freeview receivers, there is always a slight delay.
jonmorris
14-09-2016
My problem is that a) the fans are too loud and for no discernable reason (in the bedroom, there's air conditioning so the recent hot weather and humidity isn't a factor) and b) the Freeview receiver seems to be terrible, like old cheap Freeview boxes ten years ago, where I get loads of signal break up and 'no signal' errors a lot.

One of the two boxes can't even find all of the channels no matter how many times I do a scan, but the aerial lead plugged directly in to the cheap and nasty TV (it's in a kitchen) has no such issues.
airwaves
02-11-2016
Just a quick update on this issue as it was persistent until today. Apparently, it turned out to be a heat issue. I moved the box out into the open more which, fingers crossed, appears to have cured it.

A heads up to anyone having this issue though - if the fan really spins up so it's audible over the TV, shift it to somewhere that has more space around it. You should hardly hear the fan, I bearly know it exists now.
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map