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Can't connect mobile to laptop


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Old 19-09-2016, 13:46
highland paddy
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Join Date: Oct 2013
Posts: 613

I have been having problems connecting my phone to my laptop for transferring songs and photos.

I had been having probems with my previous phone too, only one USB cable reliably was able to do the task, but with my new phone that cable - while it is connected to charge the battery of the phone - shows no signs of having any link with the computer otherwise. Therefore I can't transfer photos and stuff just now.

How do I get around this and what could be causing the problem?
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Old 19-09-2016, 13:50
chrisjr
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Join Date: May 2004
Location: Reading
Posts: 27,901
First off it would help to know what phone you are using and what operating system it is using and which version of operating system. Also what type of computer you are using and it's type and version of operating system.

Without vital information like that no-one can possibly start to guess what the issue could be.
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