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iPhone 7 Airplane Mode, now No Mobile Service |
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#1 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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iPhone 7 Airplane Mode, now No Mobile Service
OMG. Had delivery of my shiny new iPhone 7 on Friday (O2 network) and have been loving it since. However, I put my phone into Airplane Mode yestersday after making a short trip and then turned airplane mode off, everything looked OK with the 4G reception being received. After a couple of hours I realised I hadn't received any mails or calls. I tried to load mail manually, safari, twitter, all with the error message - No data connection!
I have tried everything, Reset Network settings, Sim card Out and back in, hard reset - none of this fixed it. I finally found a quick fix last night by luck, I called another phone to see what would happen, the phone switched to 3G and the call was made OK. After ending the call the phone switched back to 4G and all data was working again. However, after turning my phone off over night and switching on this morning, same problem, 4G being shown and no actual data being loaded, forced a phone call to switch to 3G and then all was fixed after switching to 4G again. I can replicate this bug easlily now, after searching the net it seems America are also being plagued by this bug. I will call Apple support later for a way forward and let you know the response. Anybody else in the UK seeing this issue (if you dare to use Airplane mode).?? |
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#2 |
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Forum Member
Join Date: Jun 2015
Posts: 125
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Quote:
OMG. Had delivery of my shiny new iPhone 7 on Friday (O2 network) and have been loving it since. However, I put my phone into Airplane Mode yestersday after making a short trip and then turned airplane mode off, everything looked OK with the 4G reception being received. After a couple of hours I realised I hadn't received any mails or calls. I tried to load mail manually, safari, twitter, all with the error message - No data connection!
I have tried everything, Reset Network settings, Sim card Out and back in, hard reset - none of this fixed it. I finally found a quick fix last night by luck, I called another phone to see what would happen, the phone switched to 3G and the call was made OK. After ending the call the phone switched back to 4G and all data was working again. However, after turning my phone off over night and switching on this morning, same problem, 4G being shown and no actual data being loaded, forced a phone call to switch to 3G and then all was fixed after switching to 4G again. I can replicate this bug easlily now, after searching the net it seems America are also being plagued by this bug. I will call Apple support later for a way forward and let you know the response. Anybody else in the UK seeing this issue (if you dare to use Airplane mode).?? Go to Settings > General > Reset > Reset Network Settings. Good luck
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#3 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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Quote:
Perform a Network Settings reset.
Go to Settings > General > Reset > Reset Network Settings. Good luck ![]() ![]() I finally spoke to somebody on Apple Support and they said they are very much aware of the issue and advising to Restore the phone back to factory default and then setting up as a new phone to check if the problem persists. If so, they said it could be hardware / sim card related. Only then, should I restore from my backup. The said, this restore is fixing many of the cases they are receiving. Personally, I cannot see how this will work but I am no Apple expert so I will need to go with the flow on the weekend, hopefully, Apple will give some kind of advice by then |
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#4 |
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Forum Member
Join Date: Jun 2016
Posts: 395
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Part of me feels it's a bug within iOS 10.0.1.
Hopefully Apple are working on a patch that they'll push out ASAP. |
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#5 |
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Forum Member
Join Date: Aug 2013
Posts: 102
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Quote:
Part of me feels it's a bug within iOS 10.0.1.
Hopefully Apple are working on a patch that they'll push out ASAP. http://www.macrumors.com/2016/09/19/...ne-mode-issue/ |
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#6 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,375
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It's hard to understand how turning Flight Mode on/off can cause a problem which survives a hard reset.
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#7 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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Quote:
Looks like it's been acknowledged as an issue:
http://www.macrumors.com/2016/09/19/...ne-mode-issue/ I really do hope it is a bug with the software and not hardware. I just wish Apple care would tell us something instead of us relying on third party web sites and wondering if I'm in need of a new phone or not. The case in the article says he got his phone replaced. |
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#8 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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I hope they bring a fix quick! Worried I'm going to accidentally turn airplane mode on!
Already sent off my old phone now so no spare. |
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#9 |
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Forum Member
Join Date: Aug 2005
Posts: 506
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Hard reset has changed in IOS 10 on the i phone 7. You no longer use the home button but instead it's now hold the volume down button along with the sleep/ wake button.
Just in case you didn't know
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#10 |
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Forum Member
Join Date: Aug 2005
Posts: 506
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I haven't tried resetting my 7 yet as ive had no problem yet
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#11 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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Quote:
Hard reset has changed in IOS 10 on the i phone 7. You no longer use the home button but instead it's now hold the volume down button along with the sleep/ wake button.
Just in case you didn't know ![]() |
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#12 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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Quote:
Yes, but apparently in some cases this isn't even fixing the problem!
Why do Apple Care play it so dumb when clearly this problem is all over the net? Oh well, I will give an update after my restore test on Friday. |
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#13 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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Well it's been a few days now and no sign of any official news on what's happening with this.
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#14 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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So, my story continues. All week I have put up with this issue (having to dial a number to force 3g and then back to 4g to get data) and I finally had chance to do a complete Restore using iTunes today.
I can report that it has made no difference at all, I setup the phone as new like advised and instantly 4G with no data unless I make a call first to force 3G. After calling Apple Support Yet again, they tell me it is known about and I need to swap my handset at my nearest Apple store and try out the new device in store before walking away. I have an appointment this afternoon. I can only assume there is a faulty batch from the way they were talking. The interesting thing is my friend who has exctly the same spec. of phone received on launch day gets no problems at all (even after airplane mode). I will update again whe I get my new device (or how many before one works OK) in the store. |
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#15 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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Quote:
So, my story continues. All week I have put up with this issue (having to dial a number to force 3g and then back to 4g to get data) and I finally had chance to do a complete Restore using iTunes today.
I can report that it has made no difference at all, I setup the phone as new like advised and instantly 4G with no data unless I make a call first to force 3G. After calling Apple Support Yet again, they tell me it is known about and I need to swap my handset at my nearest Apple store and try out the new device in store before walking away. I have an appointment this afternoon. I can only assume there is a faulty batch from the way they were talking. The interesting thing is my friend who has exctly the same spec. of phone received on launch day gets no problems at all (even after airplane mode). I will update again whe I get my new device (or how many before one works OK) in the store. Your issue seems slightly different to what is being reported elsewhere. Others just get "No Service" whereas you seem to be picking up service but data isn't working. |
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#16 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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So the story continues......2 hours 45 minutes in the Apple Store, 3 iPhones tested, 2 o2 SIM cards, 1 EE SIM card. Basically, it seems the hardware or SIM card is not at fault as we could not simulate the problem with any other sims or phones apart from my sim, and the problem still occurring even after having my number transferred to a new sim. The Apple Store finally gave in and took me to the O2 store to ask their techies and so behold...........the advisor there said that the support line has had many issues with this and there is a simple fix on the o2 account for those people with problems.
After trying the o2 support line 6 times and getting cut off every time I had another go earlier and finally got through. I explained the whole story and the advisor said he hasn't a clue what the o2 store is on about. However, the advisor did say my account has an Android data account and not iPhone account since the switch to iPhone 7. He said this could almost certainly be the problem but I won't know until tomorrow as it takes over night to update the bolt on. We haven't a clue why it is now android. In any case, I now have a new iPhone and a new SIM card and now I need to wait until tomorrow to do a further test. To be fair, the apple person was so good and spent nearly 3 hours with me and thrown in an apple phone case for my troubles even if it seems at this moment o2 are to blame. O2 said they will open case for me it it isn't resolved overnight but they are convinced it will be. Further update tomorrow. |
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#17 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,375
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Quote:
So the story continues......2 hours 45 minutes in the Apple Store, 3 iPhones tested, 2 o2 SIM cards, 1 EE SIM card. Basically, it seems the hardware or SIM card is not at fault as we could not simulate the problem with any other sims or phones apart from my sim, and the problem still occurring even after having my number transferred to a new sim. The Apple Store finally gave in and took me to the O2 store to ask their techies and so behold...........the advisor there said that the support line has had many issues with this and there is a simple fix on the o2 account for those people with problems.
After trying the o2 support line 6 times and getting cut off every time I had another go earlier and finally got through. I explained the whole story and the advisor said he hasn't a clue what the o2 store is on about. However, the advisor did say my account has an Android data account and not iPhone account since the switch to iPhone 7. He said this could almost certainly be the problem but I won't know until tomorrow as it takes over night to update the bolt on. We haven't a clue why it is now android. In any case, I now have a new iPhone and a new SIM card and now I need to wait until tomorrow to do a further test. To be fair, the apple person was so good and spent nearly 3 hours with me and thrown in an apple phone case for my troubles even if it seems at this moment o2 are to blame. O2 said they will open case for me it it isn't resolved overnight but they are convinced it will be. Further update tomorrow. I hope you get the problem sorted soon. |
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#18 |
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Forum Member
Join Date: Jun 2016
Posts: 395
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Appreciate it's not a route you may wish to go down but have you tried installing iOS 10.1 Public Beta?
Having said that Apple did release 10.0.2 today to cure the Lightning EarPods issue. |
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#19 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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Quote:
Appreciate it's not a route you may wish to go down but have you tried installing iOS 10.1 Public Beta?
Having said that Apple did release 10.0.2 today to cure the Lightning EarPods issue. Unfortunately 10.0.2 doesn't appear to fix (or mention) the airplane mode bug. I still daren't turn Airplane mode on to test it! |
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#20 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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So let's bring this story to a close, finally. I updated to the latest iOS (10.02) last night and still the problem persisted. My only hopes were then the promise of o2 with the overnight update changing from the android to iPhone bolt on.
I can now say I am writing this response using 4g after toggling airplane mode on and off 😀 It would seem all along o2 were the culprits after many hours with apple support on the phone and in store. I will also inform the apple techies later who helped me yesterday of the outcome so they know for any other cases. O2 cannot tell me what would cause my data plan to change just from putting my sim into an iPhone 7 but it is now fixed and I can use 4g without issues (including airplane mode). |
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#21 |
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Forum Member
Join Date: Aug 2005
Posts: 506
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Glad it's sorted for you Dave
it must have been very frustrating.
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#22 |
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Forum Member
Join Date: Sep 2004
Posts: 183
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Quote:
Glad it's sorted for you Dave
it must have been very frustrating.It's a real shame the o2 shops can't do simple checks on your account. In the end, Apple won me over again with the 3 hours they spent with me yesterday and the endless testing of new devices. It was funny when they marched round to the o2 store to see what was going on. |
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#23 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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Well I bit the bullet and turned airplane mode on to see if the bug affects me at all, but all seems fine
![]() I wonder if the bug is with the American models or carrier updates. |
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#24 |
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Forum Member
Join Date: Jul 2007
Posts: 3,985
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Quote:
Well I bit the bullet and turned airplane mode on to see if the bug affects me at all, but all seems fine
![]() I wonder if the bug is with the American models or carrier updates. Quote:
It would seem all along o2 were the culprits
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#25 |
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Forum Member
Join Date: May 2007
Location: Wakefield, West Yorkshire
Posts: 2,618
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Quote:
If you read post #20 he says it was an o2 account bug.
As mentioned in the article posted further up, there is a bug with some iPhone 7s causing mobile services to completely stop working once airplane mode is turned on and off again. The issue Dave was having doesn't seem to be related to this bug in the end. |
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