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Three's Glasgow based staff to be outsourced to Capita |
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#1 |
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Join Date: Mar 2002
Location: In the future....
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Three's Glasgow based staff to be outsourced to Capita
Three's Glasgow based team will find their contracts out sourced to Capita starting in 2017. However Capita are well know for treating employees badly. Just ask former O2 staff....
http://www.theregister.co.uk/2016/09...aff_to_capita/ http://www.theregister.co.uk/2013/05...641.1470737354 http://www.channelregister.co.uk/201...lery_canteens/ http://www.mobiletoday.co.uk/news/in...ll-centre.aspx |
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#2 |
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Front line customer service for mobile broadband and sales aparrently, we should remember that Three's non sales and customer support staff are in Maidenhead and that most customer service is already offshore and contracted.
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#3 |
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Location: North West
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Quote:
Front line customer service for mobile broadband and sales aparrently, we should remember that Three's non sales and customer support staff are in Maidenhead and that most customer service is already offshore and contracted.
Thats not to say the offshore component are incapable, TBF to Three they have spent a great deal of time and money investing in their India operations. No longer being the robots they were when they first launched, can actually understand the quirks of British English rather well, at least in comparison to BT...... |
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#4 |
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The problem for the Indian call centre staff was that they were/are given next to no authority to do anything regarding tariffs. That always needs to be escalated to a UK team, which they're often reluctant to do because I'm assuming they're told not to do it too willingly.
For routine enquiries, they're fine. But most if that can be done via My3, social media or Facebook/Three's website. |
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#5 |
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Join Date: Oct 2015
Location: Cheshire/Shropshire Border
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Quote:
The problem for the Indian call centre staff was that they were/are given next to no authority to do anything regarding tariffs. That always needs to be escalated to a UK team, which they're often reluctant to do because I'm assuming they're told not to do it too willingly.
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