I wanted an iPhone 6s (now a little cheaper since the 7 came out). I have been with Three payg for several years. The ONLY reason I am with them and have stuck with them is that I listen to football on Five Live a lot and can do on my phone through cars speakers, and in my experience Three has the most consistent coverage, especially in rural areas. I make few calls and rarely text as I can use iMessage.
I decided to for a contract and after I heard EE were fast, I tried them out on a small smartphone to see if the data service was better, but it wasn't. So I stuck with Three.
I ordered the phone at home (in Cornwall) last Friday, promised it would be delivered the following day to a nominated store. I nominated the High St Kensington branch next to where I work. I was supposed to get a text saying it had arrived, but didn't.
I have been down there several times but there's a queue as long as your arm, and I can't stay away from work that long, so I decided to ring. One of the assistants gave me a customer service number (01933 778633) but it only takes your through to exactly the same message as almost all the other numbers on the website. I know, I tried them.
Finally, I rang sales: immediate pickup, but the first guy I spoke to said Three didn't send texts but emails. Odd that, cos it says 'text' in my confirmation email.
A few hours later, and two more visits to the store later I range sales again, and the guy was more helpful: he confirmed the phone WAS already at the store (according to the system) even though I wasn't told. The only thing I can do is try to get there as early as poss tomorrow morning to be one of the first in the queue.
But I HAVE been with Three for about 8/9 years and my heart sinks every time I have to ring customer service. They are truly dreadful and the phonelines to the centre somewhere in Asia is also very much not the best (though it's 'continually improving' the assistant told me. Big bloody deal).
EDIT: This, the above, is all a bit incoherent, but for the past eight years I do find that Three drive me nuts, they really do. They can companies like them (such as BT) can only get away with piss-poor customer service because the sheer number of customers they have means one or two fewer doesn't really matter.
I decided to for a contract and after I heard EE were fast, I tried them out on a small smartphone to see if the data service was better, but it wasn't. So I stuck with Three.
I ordered the phone at home (in Cornwall) last Friday, promised it would be delivered the following day to a nominated store. I nominated the High St Kensington branch next to where I work. I was supposed to get a text saying it had arrived, but didn't.
I have been down there several times but there's a queue as long as your arm, and I can't stay away from work that long, so I decided to ring. One of the assistants gave me a customer service number (01933 778633) but it only takes your through to exactly the same message as almost all the other numbers on the website. I know, I tried them.
Finally, I rang sales: immediate pickup, but the first guy I spoke to said Three didn't send texts but emails. Odd that, cos it says 'text' in my confirmation email.
A few hours later, and two more visits to the store later I range sales again, and the guy was more helpful: he confirmed the phone WAS already at the store (according to the system) even though I wasn't told. The only thing I can do is try to get there as early as poss tomorrow morning to be one of the first in the queue.
But I HAVE been with Three for about 8/9 years and my heart sinks every time I have to ring customer service. They are truly dreadful and the phonelines to the centre somewhere in Asia is also very much not the best (though it's 'continually improving' the assistant told me. Big bloody deal).
EDIT: This, the above, is all a bit incoherent, but for the past eight years I do find that Three drive me nuts, they really do. They can companies like them (such as BT) can only get away with piss-poor customer service because the sheer number of customers they have means one or two fewer doesn't really matter.