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Odd Ratio of Sync Speed


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Old 19-10-2016, 21:29
stuf83
Forum Member
 
Join Date: Feb 2003
Location: Rainhill, Merseyside
Posts: 48

I am having a bit of a battle with BT and a complaint is currently with executive level complaints. I am really keen for your view on the sync rate, very long story short new line installed a month ago with new style 5C master socket and two engineer visits with no success with the sync rate.

The max rate sync for the upload is really good 18.8mbps,the problem is the download is doesn’t go above 45mbps and when connected to the new BT hub it doesn’t get beyond 42mbps this looks really odd considering the good UL sync rate. Wholesale advising a clean line should be 65mbps down and 19mbps Up which the UL is achieving the download looks disproportionately low.

Thoughts or advice most welcome as both the engineers and myself are at a loss. DLM reset a few times and swapped RJ11’s even tried a Netgear VDSL router not much difference to the DL sync

Maximum data rate:
18790 / 42288
Noise margin:
12 / 6.2
Line attenuation:
16.8

Picture of openreach engineer test:
https://www.dropbox.com/s/da3lj907wn..._3143.JPG?dl=0
Screenshot of BT Smart Hub:
https://www.dropbox.com/s/ti5lrn8uyd...led1.tiff?dl=0
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