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Old 24-10-2016, 13:48
blueisthecolour
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Hi

Last month (25 September to be precise) I took out a one month Now TV Sub for Sky Sports in order to watch the Ryder cup. It was an introductory 'offer' price of £25 for the month.

I'm planning on carrying on with it, expecting it to go up to the normal £33.99 price, however when I look at the 'passes' section on my account it says:

You're on an offer.
Your pass is £25.00 for 1 day
You've got a ticket to the biggest live events on 7 Sky Sports channels. Just £33.99 a month.
Offer started on: 24 Oct 2016
Offer ends on: 24 Oct 2016
Your next payment is: £25.00
Due on: 25 Oct 2016
This is confusing to say the least. So will I pay £33.99 or £25?
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Old 26-10-2016, 09:38
St@mmie
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I'd be interested in the answer to this.
I took out the £10:99 for one month offer and its telling me my next payment will be £10:99.

I was going to cancel before I get billed and go back to using weekly and day passes but although I expect them to charge me the full amount its kind of tempting to wait and see if its only £10?:99 but then again I can't see their system not picking this mistake up.
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Old 26-10-2016, 10:08
ftakeith
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Hi

Last month (25 September to be precise) I took out a one month Now TV Sub for Sky Sports in order to watch the Ryder cup. It was an introductory 'offer' price of £25 for the month.

I'm planning on carrying on with it, expecting it to go up to the normal £33.99 price, however when I look at the 'passes' section on my account it says:



This is confusing to say the least. So will I pay £33.99 or £25?
£25 might be for 2 months of Now TV's Sport passes
I took up that Ryder Cup offer of Now TV's Monthly sport passes at £10.99 and than I got a offer of 2 months of Now TV's Sport Pass which I declined and than I cancelled the Now TV Monthly Sport Pass
My monthly pass will expire on the 29th Oct
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Old 27-10-2016, 13:28
blueisthecolour
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Well I got charged £33.99 so that's that question answered.

A bit misleading from Sky there . . . . . . .
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Old 27-10-2016, 13:53
ftakeith
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Well I got charged £33.99 so that's that question answered.

A bit misleading from Sky there . . . . . . .
You did not get Now TV's ryder Cup promotional £10.99 for mostly the month of October and than £25 for the next 2 months
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Old 27-10-2016, 21:47
St@mmie
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It gets more confusing, I chose the option to cancel and got the two months for £25 offer which I chose to accept but now my account is showing the renewal will be £33:99,
I guess I'll just have to wait to see how much I'm charged next week then create merry hell with them if I'm not charged £25
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Old 28-10-2016, 10:23
jrmich9
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It gets more confusing, I chose the option to cancel and got the two months for £25 offer which I chose to accept but now my account is showing the renewal will be £33:99,
I guess I'll just have to wait to see how much I'm charged next week then create merry hell with them if I'm not charged £25
I had similar confusion after doing the same. I clicked into my passes, which showed the £33.99 number, much to my annoyance. I then clicked the drop down arrow for more details in my Sport Pass section of Passes - where the 2 months at £25 deal was confirmed as being applied.

So I think it's correct in terms of the amount I'll be billed - but really, really poor web UX on the Now TV site.
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Old 28-10-2016, 13:15
howard h
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Can I link everyone to this http://community.nowtv.com/ there's a good chance someone from NOW will reply and hopefully clear things up.

The straightforward day/week/month passes are easy, but it gets over-complicated when they have offers it seems.
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Old 29-10-2016, 16:18
callchris1st
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Can I link everyone to this http://community.nowtv.com/ there's a good chance someone from NOW will reply and hopefully clear things up.

The straightforward day/week/month passes are easy, but it gets over-complicated when they have offers it seems.
Similar situation, took the 1 month £10.99 Ryder Cup offer and have £10.99 to renew on My Passes. I went to Now TV Community page and contacted their chat service, but they seem unsure and advised me to take a screenshot of the page in case of a dispute.
Still not sure what to do?
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Old 31-10-2016, 10:51
howard h
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Similar situation, took the 1 month £10.99 Ryder Cup offer and have £10.99 to renew on My Passes. I went to Now TV Community page and contacted their chat service, but they seem unsure and advised me to take a screenshot of the page in case of a dispute.
Still not sure what to do?
Watchdog? This Is Money?? Short of going to the media it's a bit of a dead end

Might only be a few pounds, but when multiplied by all the other subscribers that are in the same boat it's a lot of cash ultimately going to Sky. It also doesn't endear anyone towards their piracy fight!
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Old 31-10-2016, 12:33
ftakeith
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Ryder Cup Promotional people appears forgot to cancel after they accepted the £10.99 for the month.
I cancelled straght away
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Old 01-11-2016, 13:35
blueisthecolour
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Ryder Cup Promotional people appears forgot to cancel after they accepted the £10.99 for the month.
I cancelled straght away
TBF - many didn't forget to cancel, they just saw something on their account which said it would renew again at £10.99 so thought they might as well keep it another month. But then it actually renews at £33.99.

I would raise it on their community but I don't have a screenshot.
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Old 01-11-2016, 14:12
ftakeith
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TBF - many didn't forget to cancel, they just saw something on their account which said it would renew again at £10.99 so thought they might as well keep it another month. But then it actually renews at £33.99.

I would raise it on their community but I don't have a screenshot.
They did not cancel the £10.99 month and than accept the £25 offer for the next 2 months and than cancel again
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