Originally Posted by Gigabit:
“Except that all you'd be doing is making the adviser's life bad. The TNPS survey for Vodafone is absolutely terrible and doesn't make it at all clear that the TNPS only affects the adviser.”
“Except that all you'd be doing is making the adviser's life bad. The TNPS survey for Vodafone is absolutely terrible and doesn't make it at all clear that the TNPS only affects the adviser.”
Got to be honest, I'm not going to "game" the system by lying. If I've called up for help, and I've not got it because of ineptitude / a script from which we couldn't deviate / whatever, I'll provide honest feedback.
When I was with Vodafone (4 years ago now), I had a repeat billing issue. I was assured it would not recur, and it did for 3 months on the trot. Was I happy to recommend Vodafone to people at the time? No, to be with them was an utter trial, with all the appeal of a medium-rare chicken fillet, so I rated them thus on the surveys at the end of the call when the system asked.
I might have taken a differing view if the agents I had spoken to seemed competent, but the fact they spent the first 15 minutes of each call adamant that the system was correct & that I was in error didn't help.
With Three, I've seldom had to call; on the occasions that I have they've been fantastic.



