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Iphone 5s no service problem |
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#1 |
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Forum Member
Join Date: Dec 2007
Posts: 15,029
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Iphone 5s no service problem
My daughters iPhone 5s has just started to have no signal......I have phone Vodafone who told me it's apple who have removed the carrier service option from the settings.
They advised me to back it up then reset it then try again. .....does anyone know if there is another way of sorting this? Tried switching on and off and still nothing |
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#2 |
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Forum Member
Join Date: Jan 2008
Location: shoreham-by-sea
Posts: 826
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Just found this, it may or may not work.
https://support.apple.com/en-gb/HT201270 |
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#3 |
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Forum Member
Join Date: Jan 2013
Location: West Midlands
Posts: 2,450
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Could try a hard reset which is done by pressing both home button and power buttons at the same time, keep holding until you see the Apple logo, worth a try.
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#4 |
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Forum Member
Join Date: Dec 2007
Posts: 15,029
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Quote:
Just found this, it may or may not work.
https://support.apple.com/en-gb/HT201270 Quote:
Could try a hard reset which is done by pressing both home button and power buttons at the same time, keep holding until you see the Apple logo, worth a try.
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#5 |
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Forum Member
Join Date: Jan 2013
Location: West Midlands
Posts: 2,450
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Quote:
Thanks but that didn't work.
Will it reset everything? She won't lose messages pics etc |
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#6 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
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I've just got an iPhone 5s for my Dad and he's having the same issue, on Tesco Mobile.
Phone randomly goes to no service. I assumed it might be a SIM issue as he had to get a smaller SIM to go into the 5s. We've already done a restore to factory settings and it seems to help the issue for a while, then it returns. I assumed it was a faulty handset. |
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#7 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,379
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Have these phones been updated to iOS 10?
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#8 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
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My Dad's phone is running iOS 10, yes.
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#9 |
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Join Date: Mar 2000
Location: This forum
Posts: 3,389
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Quote:
My Dad's phone is running iOS 10, yes.
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#10 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
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Googled it and it seems to be very common. And iOS 10.1 doesn't seem to solve the issue.
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#11 |
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Forum Member
Join Date: Dec 2007
Posts: 15,029
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Been on to Apple all day. They have great customer service. They couldn't fix it though either via mirroring the computer and trying it that way or many different ways.
Taking it to the apple shop to see how much it will cost to be fixed....probably just end up upgrading |
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#12 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
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It's a software issue seemingly, not a hardware one so a new phone won't solve the issue unless it's running iOS 9 or below.
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#13 |
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Forum Member
Join Date: May 2016
Posts: 4
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Have you tried performing a hard reset as suggested? I did have the same problem but after doing that, it got fixed.
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#14 |
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Forum Member
Join Date: Jan 2013
Location: West Midlands
Posts: 2,450
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Quote:
Have you tried performing a hard reset as suggested? I did have the same problem but after doing that, it got fixed.
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#15 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
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Yes a hard reset didn't resolve the issue. I've got another 5s arriving tomorrow which hopefully won't have the issue as it will be on iOS 9.
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#16 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,701
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Quote:
Could try a hard reset which is done by pressing both home button and power buttons at the same time, keep holding until you see the Apple logo, worth a try.
I been having problems with my IPad mini 4 not being recognised with ITunes since the IOS 10.2 updated and the updated iTunes. I'm still to update my 5s to IOS 10. Darren |
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#17 |
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Forum Member
Join Date: Jan 2013
Location: West Midlands
Posts: 2,450
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Quote:
Whats a hard reset ment to do. For my sister did this on her IPhone 6 the other day to get it fully working again.
I been having problems with my IPad mini 4 not being recognised with ITunes since the IOS 10.2 updated and the updated iTunes. I'm still to update my 5s to IOS 10. Darren
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#18 |
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Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
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A factory reset cannot fix bugs. That makes no sense at all.
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