Are EE always this awful?

Stereo Steve · 17-11-2016, 16:57

Missus has been on Orange for years. I was too from the early days (07973) but went off to other lands for a while. Anyway, finally decided to go for an iPhone SE on business with their 'Best Selling' tariff. Lovely. Great deal. Got a call from a guy and said I would like to add a sharing SIM for the missus and he said that was fine, just give them a call.

I did. Turns out my 'Best Seller' was actually a promo (mis-selling) and instead of paying £38 a month I would have to pay £52 in order to add a sharing SIM. I rightly kicked off and after hours on the phone and some intervention they agreed that if I paid the 'proper price' (WTF?) then I could have a sharing SIM at £10 and would get a £15 discount per month. OK. Whatever. Guess what, next bill, no discount but they have managed to put my bill up to £52. So that'll be another 3 hours on the phone then. Pissed off.

Now, the sharing SIM. This is the second time we have tried to transfer Missus' old number to the EE sharing SIM and they've borked it both times. They are blaming Apple now which is BS. I put her old Orange SIM into an unlocked Android phone and it's dead. I put her new SIM into an EE iPhone and it doesn't ring.

Meanwhile we are paying both the sharing SIM cost, not getting my promised discount and also her old contract at £35 or so a month. They said they will apply a 'discount' to compensate. Like Fukk they will.

Bandits.

LegendaryAced · 17-11-2016, 17:26

Sounds like a complicated situation. If you can't get anywhere with your issues over the phone, I suggest you make an official complaint with a letter.

The timer for the Ombudsman will start counting

Stereo Steve · 17-11-2016, 18:21

Looks like they may have finally sorted the PAC code thing. But we've paid the extra SIM and the Orange contract for at least 2 months and I have no discount that I was promised on the other matter.

Show me the money.

rasseru16 · 19-11-2016, 19:12

EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =)

Thine Wonk · 19-11-2016, 20:06

Quote:

Originally Posted by rasseru16

EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =)

How long does that last before it goes up in price?

victor mel · 19-11-2016, 20:41

Quote:

Originally Posted by rasseru16

EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =)

Agreed. Plus if you have broadband also with EE you have an extra 5GB of data per month added to whatever plan you have.

packages · 19-11-2016, 20:56

In my 10+ years with Orange/EE I've never had a customer service problem. Just guess when you're unlucky you're unlucky

Gigabit · 19-11-2016, 21:14

I've found EE customer service to be very good, except a few live chat agents who are still based offshore. The UK guys are great.

d123 · 19-11-2016, 21:18

Quote:

Originally Posted by Thine Wonk

How long does that last before it goes up in price?

It would be unusual to be limited, EE offers are almost always open ended.

d123 · 19-11-2016, 21:20

Quote:

Originally Posted by packages

In my 10+ years with Orange/EE I've never had a customer service problem. Just guess when you're unlucky you're unlucky

I've been with them since around 1997 as one2one, T-Mobile, Orange and EE, never had any serious CS problems.

Though I did take them to CISAS once (and won), but it wasn't on a CS Issue...

_m · 19-11-2016, 21:33

Quote:

Originally Posted by d123

It would be unusual to be limited, EE offers are almost always open ended.

Some of them reduce the amount of data at the end of the contract but afaik, they never go up in price except for the RPI.

LegendaryAced · 20-11-2016, 10:37

Quote:

Originally Posted by rasseru16

EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =)

Wow! What a deal!
I was in a similar situation but they offered me the 30GB plan for that price. I don't think they have 40GB in SIM Only, unless they can offer an additional 10GB as an add on for loyalty or EE broadband.

17-11-2016, 16:57	#1
Stereo Steve Forum Member Join Date: Jul 2004 Posts: 1,378	Are EE always this awful? Missus has been on Orange for years. I was too from the early days (07973) but went off to other lands for a while. Anyway, finally decided to go for an iPhone SE on business with their 'Best Selling' tariff. Lovely. Great deal. Got a call from a guy and said I would like to add a sharing SIM for the missus and he said that was fine, just give them a call. I did. Turns out my 'Best Seller' was actually a promo (mis-selling) and instead of paying £38 a month I would have to pay £52 in order to add a sharing SIM. I rightly kicked off and after hours on the phone and some intervention they agreed that if I paid the 'proper price' (WTF?) then I could have a sharing SIM at £10 and would get a £15 discount per month. OK. Whatever. Guess what, next bill, no discount but they have managed to put my bill up to £52. So that'll be another 3 hours on the phone then. Pissed off. Now, the sharing SIM. This is the second time we have tried to transfer Missus' old number to the EE sharing SIM and they've borked it both times. They are blaming Apple now which is BS. I put her old Orange SIM into an unlocked Android phone and it's dead. I put her new SIM into an EE iPhone and it doesn't ring. Meanwhile we are paying both the sharing SIM cost, not getting my promised discount and also her old contract at £35 or so a month. They said they will apply a 'discount' to compensate. Like Fukk they will. Bandits.

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17-11-2016, 17:26	#2
LegendaryAced Forum Member Join Date: Jun 2015 Posts: 125	Sounds like a complicated situation. If you can't get anywhere with your issues over the phone, I suggest you make an official complaint with a letter. The timer for the Ombudsman will start counting

17-11-2016, 18:21	#3
Stereo Steve Forum Member Join Date: Jul 2004 Posts: 1,378	Looks like they may have finally sorted the PAC code thing. But we've paid the extra SIM and the Orange contract for at least 2 months and I have no discount that I was promised on the other matter. Show me the money.

19-11-2016, 19:12	#4
rasseru16 Forum Member Join Date: Oct 2009 Location: Suffolk, East Anglia Posts: 666	EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =)

19-11-2016, 20:06	#5
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by rasseru16 EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =) How long does that last before it goes up in price?

19-11-2016, 20:41	#6
victor mel Forum Member Join Date: Jan 2013 Location: Kent Posts: 2,855	Quote: Originally Posted by rasseru16 EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =) Agreed. Plus if you have broadband also with EE you have an extra 5GB of data per month added to whatever plan you have.

19-11-2016, 20:56	#7
packages Forum Member Join Date: May 2005 Posts: 879	In my 10+ years with Orange/EE I've never had a customer service problem. Just guess when you're unlucky you're unlucky

19-11-2016, 21:14	#8
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	I've found EE customer service to be very good, except a few live chat agents who are still based offshore. The UK guys are great.

19-11-2016, 21:18	#9
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by Thine Wonk How long does that last before it goes up in price? It would be unusual to be limited, EE offers are almost always open ended.

19-11-2016, 21:20	#10
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by packages In my 10+ years with Orange/EE I've never had a customer service problem. Just guess when you're unlucky you're unlucky I've been with them since around 1997 as one2one, T-Mobile, Orange and EE, never had any serious CS problems. Though I did take them to CISAS once (and won), but it wasn't on a CS Issue...

19-11-2016, 21:33	#11
_m Forum Member Join Date: Apr 2016 Posts: 152	Quote: Originally Posted by d123 It would be unusual to be limited, EE offers are almost always open ended. Some of them reduce the amount of data at the end of the contract but afaik, they never go up in price except for the RPI.

20-11-2016, 10:37	#12
LegendaryAced Forum Member Join Date: Jun 2015 Posts: 125	Quote: Originally Posted by rasseru16 EE are NOT awful! I have just enquired on the EE live chat about upgrading my existing 16GB £19.99 SIM Only plan to the one on offer for 20GB for £25 per month which is good value for money i think anyway, well they only went an offered me 40GB of data, unlimited mins, texts and EU voice mins, texts & 15GB of roaming data for £24.99 a month!! =) Wow! What a deal! I was in a similar situation but they offered me the 30GB plan for that price. I don't think they have 40GB in SIM Only, unless they can offer an additional 10GB as an add on for loyalty or EE broadband.

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Are EE always this awful?