EE 800 Mhz 4G to go live next week

Cloudane · 10-12-2016, 01:57

PSA: Coverage maps mean absolutely sweet **** all

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lightspeed2398 · 10-12-2016, 08:30

Quote:

Do you think with the complexities involved we will aways see a certain percentage of call drops until all networks are at a level where phones never need to move from 4g at all?

Call drops can happen for a fair few reasons. Over the next few months on EE I expect the network to change radically both as the infill sites are activated and 800 is finally utilised, ESN demands the highest levels of reliability so that should have a positive effect for the consumer. In general though the optimisation of VoLTE will go on, and they have a lot of performance indicators to help this. The dropped call rate will never be zero though IMO, there are simply too many factors. But I would suspect it'll become low enough that it is not an issue for most people ever.

jonmorris · 10-12-2016, 10:59

I think there has been a recent problem, and my problems started when they did upgrade work locally (a lot of work on many sites) which has filled in almost all the holes (and that's not with 800) so perhaps there's an issue with the new and old sites?

lightspeed2398 · 10-12-2016, 12:21

Quote:

Originally Posted by jonmorris

I think there has been a recent problem, and my problems started when they did upgrade work locally (a lot of work on many sites) which has filled in almost all the holes (and that's not with 800) so perhaps there's an issue with the new and old sites?

Older sites have probably had optimisation done for the best part of a year now, both automatically through some kind of SON and manual adjustments. New ones probably not fully optimised yet. Still a weird situation.

The Lord Lucan · 10-12-2016, 22:56

Will hear of an update on the roll out shortly. Certainly be accessible before the holidays.. MerrEE Christmas.

Quote:

Originally Posted by hammy_y

VoLTE is working well in other countries like the US, with great device support, and networks like T-Mobile in the US have a similar setup to what EE hopes to achieve; mainly high frequency with a lower frequency VoLTE restricted layer. We just need to give it time.

Not really.. i had dropped VOLTE calls the times i've been over in the States recently (local sim)

Gigabit · 10-12-2016, 23:24

Lucan you tease!

Aaron_Gleeson · 12-12-2016, 19:39

Just got off the phone with EE's executive office; very nice lady on the phone - however she was none the wiser in terms of 800MHZ. She acknowledged that communication was lacking and apologised profusely for this; however said she couldn't get any further update at all on this and information is only released to them the same time as the public (by the sounds of it even the official executive complaints team do not get prior notice!)

EE's hush hush nature is just terrible in general; I can understand being competitive - however to launch a press release and not to even inform your own staff on the progress and what to advise customers is just embarrassing...

Ad13 · 12-12-2016, 19:42

iOS 10.2 and carrier file 27.1 has been released tonight. Does anyone know if either one of these updates affect the ability to access 4G800?

DevonBloke · 12-12-2016, 20:03

Quote:

Originally Posted by Ad13

iOS 10.2 and carrier file 27.1 has been released tonight. Does anyone know if either one of these updates affect the ability to access 4G800?

The carrier update itself isn't what allows you to access 800.
Anyone with an iPhone 6 or above could access it now if EE provisioned it.
The main thing the update appears to do is to turn on VoLTE by toggling Voice & Data to on. Most users up to now will have been using 2G/3G for calls. Only those who have turned on Voice & Data would have been using VoLTE.
Once this update gets installed those handsets then start making calls over 4G1800/2600 when available. EE need to provision user accounts for 800 access, then we'll be able to use it.

jonmorris · 12-12-2016, 20:15

Makes sense to force it on, as I am sure the majority of iOS users never enabled it.

I know EE has limited control as to when the update will go out, but now it has I do hope it has ironed out any problems with VoLTE that we've experienced in the last month or so.

I can't say I've had any problems since the start of last week, so fingers crossed we might see EE finally able to flick the switch and enable 800 for the world!

DevonBloke · 12-12-2016, 20:24

Quote:

Originally Posted by jonmorris

Makes sense to force it on, as I am sure the majority of iOS users never enabled it.

Hope VoLTE/IMS can cope. There's one hell of a lot of handsets about to jump on it now.
Many more people will be able to take advantage of WC>VoLTE>WC as well now.
Lighten the call load on 2G/3G too. Might push us closer to more 1800 coming over to 4G.

georgi_prodanov · 12-12-2016, 20:55

Quote:

Originally Posted by jonmorris

Makes sense to force it on, as I am sure the majority of iOS users never enabled it.

I know EE has limited control as to when the update will go out, but now it has I do hope it has ironed out any problems with VoLTE that we've experienced in the last month or so.

I can't say I've had any problems since the start of last week, so fingers crossed we might see EE finally able to flick the switch and enable 800 for the world!

Yes may be EE were waiting for the IOS10.2 and carrier update 27.1 now. Might see 4G800 this week. Just want to see what 4G800 can do on full power. That is why I moved to EE hoping to have coverage where VO2 don not have

Ad13 · 12-12-2016, 21:10

Quote:

Originally Posted by georgi_prodanov

Yes may be EE were waiting for the IOS10.2 and carrier update 27.1 now. Might see 4G800 this week. Just want to see what 4G800 can do on full power. That is why I moved to EE hoping to have coverage where VO2 don not have

Perhaps there's something in that that explains EE's silence. If any part of this delay hinged on either of the updates from Apple, EE would be well and truly gagged. If Apple's updates were in any part delayed, then the knock-on affect would be EE couldn't implement their announcement. This is just my thoughts and not based on any knowledge or experience in this field.

jonmorris · 12-12-2016, 21:21

It's certainly true that EE would not be allowed to say anything about there being a problem with iOS.

That's been true since the first iPhone was released.

georgi_prodanov · 12-12-2016, 21:27

Quote:

Originally Posted by Ad13

Perhaps there's something in that that explains EE's silence. If any part of this delay hinged on either of the updates from Apple, EE would be well and truly gagged. If Apple's updates were in any part delayed, then the knock-on affect would be EE couldn't implement their announcement. This is just my thoughts and not based on any knowledge or experience in this field.

Fingers crossed

Someone on EE community said(he has been told by EE team) that there will be update from EE early this week on 4G800

georgi_prodanov · 12-12-2016, 22:25

Looks like EE were holding for the IOS10.2 update so they can get everybody on to 4G voice and data as carrier update now seems to be default 4G voice and data set up. Once they have all info who is and who isnt able to access VoLTE then they can provision accounts pay monthly and leave out PAYG customers. I think this is the case

paulker · 12-12-2016, 22:42

Quote:

Originally Posted by georgi_prodanov

Looks like EE were holding for the IOS10.2 update so they can get everybody on to 4G voice and data as carrier update now seems to be default 4G voice and data set up. Once they have all info who is and who isnt able to access VoLTE then they can provision accounts pay monthly and leave out PAYG customers. I think this is the case

I did the update on the wife's iPhone 6s and the did the carrier update. After doing this, the phone was still on data only. Maybe it needed a reboot for the settings to take effect.

georgi_prodanov · 12-12-2016, 22:49

Quote:

Originally Posted by paulker

I did the update on the wife's iPhone 6s and the did the carrier update. After doing this, the phone was still on data only. Maybe it needed a reboot for the settings to take effect.

This is odd. I left mine 4G OFF only before installing the update and it automaticaly changed to 4G voice and data after carrier update. If 4G800 comes soon after the update means EE were waiting for IOS10.2

jonmorris · 12-12-2016, 23:04

Quote:

Originally Posted by georgi_prodanov

Looks like EE were holding for the IOS10.2 update so they can get everybody on to 4G voice and data as carrier update now seems to be default 4G voice and data set up. Once they have all info who is and who isnt able to access VoLTE then they can provision accounts pay monthly and leave out PAYG customers. I think this is the case

I don't think that's the case. Even now a lot of people won't be using VoLTE. More likely there was an issue now fixed with the new settings.

Thus those who has it enabled before could have had problems.

Stereo Steve · 12-12-2016, 23:04

Just updated mine and it's defaulted to Cellnet per minute billing. I hate it when that happens.

Cloudane · 12-12-2016, 23:07

Very interesting on the iOS update. That seems like an indication to me. If they've had to wait for Apple to do their various inspections etc a little longer than expected, that'd explain a lot. Apple has a lot of influence over what the networks do.

georgi_prodanov · 12-12-2016, 23:12

Quote:

Originally Posted by jonmorris

I don't think that's the case. Even now a lot of people won't be using VoLTE. More likely there was an issue now fixed with the new settings.

Thus those who has it enabled before could have had problems.

May be you are right Jon(hopefuly) as you are into the mobile networks. I do not understand as much but I just hope like all the others 4G800 will go live soon

georgi_prodanov · 12-12-2016, 23:16

Quote:

Originally Posted by Cloudane

Very interesting on the iOS update. That seems like an indication to me. If they've had to wait for Apple to do their various inspections etc a little longer than expected, that'd explain a lot. Apple has a lot of influence over what the networks do.

I just think why only Apple. A lot of Android handsets do not access 4G800. It is not just Apple. So why would EE wait for Apple to release an update

Gigabit · 12-12-2016, 23:16

What will happen when it goes live and it's not available in some user's area. Will they carry on complaining?

packages · 12-12-2016, 23:28

Quote:

Originally Posted by Gigabit

What will happen when it goes live and it's not available in some user's area. Will they carry on complaining?

Yes of course

10-12-2016, 08:30	#477
lightspeed2398 Forum Member Join Date: Feb 2015 Posts: 1,325	Quote: Originally Posted by jaffboy151 Do you think with the complexities involved we will aways see a certain percentage of call drops until all networks are at a level where phones never need to move from 4g at all? Call drops can happen for a fair few reasons. Over the next few months on EE I expect the network to change radically both as the infill sites are activated and 800 is finally utilised, ESN demands the highest levels of reliability so that should have a positive effect for the consumer. In general though the optimisation of VoLTE will go on, and they have a lot of performance indicators to help this. The dropped call rate will never be zero though IMO, there are simply too many factors. But I would suspect it'll become low enough that it is not an issue for most people ever.

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10-12-2016, 01:57	#476
Cloudane Forum Member Join Date: Nov 2003 Posts: 870	PSA: Coverage maps mean absolutely sweet **** all Thanks for listening! Back to your regularly scheduled broadcast.

10-12-2016, 10:59	#478
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	I think there has been a recent problem, and my problems started when they did upgrade work locally (a lot of work on many sites) which has filled in almost all the holes (and that's not with 800) so perhaps there's an issue with the new and old sites?

10-12-2016, 12:21	#479
lightspeed2398 Forum Member Join Date: Feb 2015 Posts: 1,325	Quote: Originally Posted by jonmorris I think there has been a recent problem, and my problems started when they did upgrade work locally (a lot of work on many sites) which has filled in almost all the holes (and that's not with 800) so perhaps there's an issue with the new and old sites? Older sites have probably had optimisation done for the best part of a year now, both automatically through some kind of SON and manual adjustments. New ones probably not fully optimised yet. Still a weird situation.

10-12-2016, 22:56	#480
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	Will hear of an update on the roll out shortly. Certainly be accessible before the holidays.. MerrEE Christmas. Quote: Originally Posted by hammy_y VoLTE is working well in other countries like the US, with great device support, and networks like T-Mobile in the US have a similar setup to what EE hopes to achieve; mainly high frequency with a lower frequency VoLTE restricted layer. We just need to give it time. Not really.. i had dropped VOLTE calls the times i've been over in the States recently (local sim)

10-12-2016, 23:24	#481
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,886	Lucan you tease!

12-12-2016, 19:39	#482
Aaron_Gleeson Forum Member Join Date: May 2015 Posts: 19	Just got off the phone with EE's executive office; very nice lady on the phone - however she was none the wiser in terms of 800MHZ. She acknowledged that communication was lacking and apologised profusely for this; however said she couldn't get any further update at all on this and information is only released to them the same time as the public (by the sounds of it even the official executive complaints team do not get prior notice!) EE's hush hush nature is just terrible in general; I can understand being competitive - however to launch a press release and not to even inform your own staff on the progress and what to advise customers is just embarrassing...

12-12-2016, 19:42	#483
Ad13 Forum Member Join Date: Dec 2015 Posts: 73	iOS 10.2 and carrier file 27.1 has been released tonight. Does anyone know if either one of these updates affect the ability to access 4G800?

12-12-2016, 20:03	#484
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Quote: Originally Posted by Ad13 iOS 10.2 and carrier file 27.1 has been released tonight. Does anyone know if either one of these updates affect the ability to access 4G800? The carrier update itself isn't what allows you to access 800. Anyone with an iPhone 6 or above could access it now if EE provisioned it. The main thing the update appears to do is to turn on VoLTE by toggling Voice & Data to on. Most users up to now will have been using 2G/3G for calls. Only those who have turned on Voice & Data would have been using VoLTE. Once this update gets installed those handsets then start making calls over 4G1800/2600 when available. EE need to provision user accounts for 800 access, then we'll be able to use it.

12-12-2016, 20:15	#485
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Makes sense to force it on, as I am sure the majority of iOS users never enabled it. I know EE has limited control as to when the update will go out, but now it has I do hope it has ironed out any problems with VoLTE that we've experienced in the last month or so. I can't say I've had any problems since the start of last week, so fingers crossed we might see EE finally able to flick the switch and enable 800 for the world!

12-12-2016, 20:24	#486
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Quote: Originally Posted by jonmorris Makes sense to force it on, as I am sure the majority of iOS users never enabled it. Hope VoLTE/IMS can cope. There's one hell of a lot of handsets about to jump on it now. Many more people will be able to take advantage of WC>VoLTE>WC as well now. Lighten the call load on 2G/3G too. Might push us closer to more 1800 coming over to 4G.

12-12-2016, 20:55	#487
georgi_prodanov Forum Member Join Date: Jan 2016 Posts: 316	Quote: Originally Posted by jonmorris Makes sense to force it on, as I am sure the majority of iOS users never enabled it. I know EE has limited control as to when the update will go out, but now it has I do hope it has ironed out any problems with VoLTE that we've experienced in the last month or so. I can't say I've had any problems since the start of last week, so fingers crossed we might see EE finally able to flick the switch and enable 800 for the world! Yes may be EE were waiting for the IOS10.2 and carrier update 27.1 now. Might see 4G800 this week. Just want to see what 4G800 can do on full power. That is why I moved to EE hoping to have coverage where VO2 don not have

12-12-2016, 21:10	#488
Ad13 Forum Member Join Date: Dec 2015 Posts: 73	Quote: Originally Posted by georgi_prodanov Yes may be EE were waiting for the IOS10.2 and carrier update 27.1 now. Might see 4G800 this week. Just want to see what 4G800 can do on full power. That is why I moved to EE hoping to have coverage where VO2 don not have Perhaps there's something in that that explains EE's silence. If any part of this delay hinged on either of the updates from Apple, EE would be well and truly gagged. If Apple's updates were in any part delayed, then the knock-on affect would be EE couldn't implement their announcement. This is just my thoughts and not based on any knowledge or experience in this field.

12-12-2016, 21:21	#489
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	It's certainly true that EE would not be allowed to say anything about there being a problem with iOS. That's been true since the first iPhone was released.

12-12-2016, 21:27	#490
georgi_prodanov Forum Member Join Date: Jan 2016 Posts: 316	Quote: Originally Posted by Ad13 Perhaps there's something in that that explains EE's silence. If any part of this delay hinged on either of the updates from Apple, EE would be well and truly gagged. If Apple's updates were in any part delayed, then the knock-on affect would be EE couldn't implement their announcement. This is just my thoughts and not based on any knowledge or experience in this field. Fingers crossed Someone on EE community said(he has been told by EE team) that there will be update from EE early this week on 4G800

12-12-2016, 22:25	#491
georgi_prodanov Forum Member Join Date: Jan 2016 Posts: 316	Looks like EE were holding for the IOS10.2 update so they can get everybody on to 4G voice and data as carrier update now seems to be default 4G voice and data set up. Once they have all info who is and who isnt able to access VoLTE then they can provision accounts pay monthly and leave out PAYG customers. I think this is the case

12-12-2016, 22:42	#492
paulker Forum Member Join Date: Nov 2008 Posts: 901	Quote: Originally Posted by georgi_prodanov Looks like EE were holding for the IOS10.2 update so they can get everybody on to 4G voice and data as carrier update now seems to be default 4G voice and data set up. Once they have all info who is and who isnt able to access VoLTE then they can provision accounts pay monthly and leave out PAYG customers. I think this is the case I did the update on the wife's iPhone 6s and the did the carrier update. After doing this, the phone was still on data only. Maybe it needed a reboot for the settings to take effect.

12-12-2016, 22:49	#493
georgi_prodanov Forum Member Join Date: Jan 2016 Posts: 316	Quote: Originally Posted by paulker I did the update on the wife's iPhone 6s and the did the carrier update. After doing this, the phone was still on data only. Maybe it needed a reboot for the settings to take effect. This is odd. I left mine 4G OFF only before installing the update and it automaticaly changed to 4G voice and data after carrier update. If 4G800 comes soon after the update means EE were waiting for IOS10.2

12-12-2016, 23:04	#494
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Quote: Originally Posted by georgi_prodanov Looks like EE were holding for the IOS10.2 update so they can get everybody on to 4G voice and data as carrier update now seems to be default 4G voice and data set up. Once they have all info who is and who isnt able to access VoLTE then they can provision accounts pay monthly and leave out PAYG customers. I think this is the case I don't think that's the case. Even now a lot of people won't be using VoLTE. More likely there was an issue now fixed with the new settings. Thus those who has it enabled before could have had problems.

12-12-2016, 23:04	#495
Stereo Steve Forum Member Join Date: Jul 2004 Posts: 1,378	Just updated mine and it's defaulted to Cellnet per minute billing. I hate it when that happens.

12-12-2016, 23:07	#496
Cloudane Forum Member Join Date: Nov 2003 Posts: 870	Very interesting on the iOS update. That seems like an indication to me. If they've had to wait for Apple to do their various inspections etc a little longer than expected, that'd explain a lot. Apple has a lot of influence over what the networks do.

DS Forums

EE 800 Mhz 4G to go live next week

12-12-2016, 23:12	#497
georgi_prodanov Forum Member Join Date: Jan 2016 Posts: 316	Quote: Originally Posted by jonmorris I don't think that's the case. Even now a lot of people won't be using VoLTE. More likely there was an issue now fixed with the new settings. Thus those who has it enabled before could have had problems. May be you are right Jon(hopefuly) as you are into the mobile networks. I do not understand as much but I just hope like all the others 4G800 will go live soon

12-12-2016, 23:16	#498
georgi_prodanov Forum Member Join Date: Jan 2016 Posts: 316	Quote: Originally Posted by Cloudane Very interesting on the iOS update. That seems like an indication to me. If they've had to wait for Apple to do their various inspections etc a little longer than expected, that'd explain a lot. Apple has a lot of influence over what the networks do. I just think why only Apple. A lot of Android handsets do not access 4G800. It is not just Apple. So why would EE wait for Apple to release an update

12-12-2016, 23:16	#499
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,886	What will happen when it goes live and it's not available in some user's area. Will they carry on complaining?

12-12-2016, 23:28	#500
packages Forum Member Join Date: May 2005 Posts: 879	Quote: Originally Posted by Gigabit What will happen when it goes live and it's not available in some user's area. Will they carry on complaining? Yes of course