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Old 22-11-2016, 21:02
cook0891
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Long story so bare with me.

August renewed BB and BT Sports (£5 BB £4 sports) Few days ago free HD period ending so rang and cancelled. Wanted cancel sports as well but was told as in contract £4.25 pm in charges so agreed might as well keep. Said just get rid of hd. Email came through saying sports going as well. Rang and they said only hd will go. Then yesterday all sports gone. Rang and they put it back on. Email contract sent saying in new 12 month contract at £5 per month. Gone to watch football tonight and not on (watch through sky) finally spoke to someone who said had added it is app only and not only this but put me in new 12 month contract for BB!!!

I couldn't believe what was being told. Totally amazed could do this without telling me. They said sports has to run in line with BB. So now got new contract for BB and sports.

Anyone else had this? Just beware if renew sports then automatically starts new BB contract as well.
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Old 22-11-2016, 22:47
Hurlley
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you could just say you have been lied to and terminate should you wish surely, unless you aren't too bothered.
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Old 23-11-2016, 08:42
cook0891
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you could just say you have been lied to and terminate should you wish surely, unless you aren't too bothered.
To be honest I am not that bothered about the BB being extended as likely to stay with BT and £5 per month for unlimited usage suits me. It is more the fact now tied into another 12 months BT sports (admittedly will cost me same over time as doing 6 months free) but main gripe is didn't tell me any of this.

Also posted as a warning to others.
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Old 24-11-2016, 04:21
stvn758
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BT Sports was a fiasco, free then paid then cancelled then discovered we're still being charged for it.

Got a refund, hope if I left BT I wouldn't find my contract had been renewed.
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Old 24-11-2016, 08:26
cook0891
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I find BT are fine when everything is working but anything goes wrong and they are a complete nightmare, they don't seem to be able to follow basic instructions.
Luckily I have a contact there in Ireland who does take some responsibility and understands what is going on so speak to her and she gets it sorted for me.
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Old 29-11-2016, 08:39
Rednell
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I find BT are fine when everything is working but anything goes wrong and they are a complete nightmare, they don't seem to be able to follow basic instructions.
Luckily I have a contact there in Ireland who does take some responsibility and understands what is going on so speak to her and she gets it sorted for me.
It took them three weeks and goodness knows how many phonecalls to get them to send an engineer when I had wifi trouble. Every phonecall offered a different solution and the assumption that it was something we'd done was grating.

Sorry, bit off topic but it struck a chord.
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Old 29-11-2016, 09:24
cook0891
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It took them three weeks and goodness knows how many phonecalls to get them to send an engineer when I had wifi trouble. Every phonecall offered a different solution and the assumption that it was something we'd done was grating.

Sorry, bit off topic but it struck a chord.
Oh I had same when my wifi was playing up. First bloke I spoke to promised me a new hub, rang next day and no record of it!!!

I find them fine when all working but speak to call centre and they are useless.
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Old 29-11-2016, 09:31
ihatemarmite
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just had surprisingly smooth dealings with them over contract renewal, BT Sport (yes, it's all packaged with the contract) and resolution of a fault on my bb set up. I found calling them around 7.30 or 8am best as got through to the UK call centre. Any later in the day, even live chat times out before anyone joins it.
I once got a BT rep on live chat to report Openreach had disconnected my phone when installing Infinity, only for the live chat person to tell me to 'call 150'. I put on cap locks and asked her HOW DO I DO THAT WITHOUT A WORKING PHONE
just joined BT Mobile to get proper 4G round here so might eat my words.
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Old 29-11-2016, 16:26
Rednell
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Oh I had same when my wifi was playing up. First bloke I spoke to promised me a new hub, rang next day and no record of it!!!

I find them fine when all working but speak to call centre and they are useless.
Ah, you've made the error of getting me started.

The problem was the wifi suddenly stopped working about an hour after the power company changed the meter to one of those smart meters. Painfully slow or no wifi, no connection even via ethernet, lot of interference on phoneline. It was such a weird issue because my phone would connect but my laptop wouldn't or it would just suddenly drop out without warning. Blue light working on the hub, laptop saying there's internet but it's not getting through. Never had a problem before then. Scottish Power: Nowt to do with us. Blame BT, it's their broadband.

Let's see:

First call said it was a phoneline fault -bit of tinkering done from their end. Problem unresolved.

Managed to get into the hub and change the wifi channel. Did away with the phone interference but did sod all about the huge lack of internet.

Second call - BT: "we think it's the hub." Not one, but two shiny new hubs arrived a few days later. Problem still unresolved.

Third call - We'll send an engineer out. Faithfully waited in. Got hopeful every time an Openreach van went past. No visit. Nothing. Nada.

Angry fourth phonecall: No record of engineer visit being booked. Speed tinkered with. Helped..a bit, but no cigar.

Came home from work and found an Openreach van parked outside the house. Oh good, I thought, I'll go bother the engineer. He was a phone guy and broadband not really his area but he was intrigued enough to poke his head round the door to look at the connection and hook up his works laptop. Hub is syncing but no throughput, he came back with. Phone them and get them to send a broadband engineer. Nag them to death if you have to

Two phonecalls later, the engineer finally appeared. Much technical speak later, he narrowed it down to a problem between the exchange and the house connection. Problem finally sorted.
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Old 30-11-2016, 08:41
cook0891
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Ah, you've made the error of getting me started.

The problem was the wifi suddenly stopped working about an hour after the power company changed the meter to one of those smart meters. Painfully slow or no wifi, no connection even via ethernet, lot of interference on phoneline. It was such a weird issue because my phone would connect but my laptop wouldn't or it would just suddenly drop out without warning. Blue light working on the hub, laptop saying there's internet but it's not getting through. Never had a problem before then. Scottish Power: Nowt to do with us. Blame BT, it's their broadband.

Let's see:

First call said it was a phoneline fault -bit of tinkering done from their end. Problem unresolved.

Managed to get into the hub and change the wifi channel. Did away with the phone interference but did sod all about the huge lack of internet.

Second call - BT: "we think it's the hub." Not one, but two shiny new hubs arrived a few days later. Problem still unresolved.

Third call - We'll send an engineer out. Faithfully waited in. Got hopeful every time an Openreach van went past. No visit. Nothing. Nada.

Angry fourth phonecall: No record of engineer visit being booked. Speed tinkered with. Helped..a bit, but no cigar.

Came home from work and found an Openreach van parked outside the house. Oh good, I thought, I'll go bother the engineer. He was a phone guy and broadband not really his area but he was intrigued enough to poke his head round the door to look at the connection and hook up his works laptop. Hub is syncing but no throughput, he came back with. Phone them and get them to send a broadband engineer. Nag them to death if you have to

Two phonecalls later, the engineer finally appeared. Much technical speak later, he narrowed it down to a problem between the exchange and the house connection. Problem finally sorted.
Sounds very similar dealings to mine. Was getting speeds of 2mb, once finally got an engineer out worked on it for an hour and half including going down some holes and up some poles and now getting speeds of 18mb.
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