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SKY engineer unplugged aerial cable without telling me |
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#1 |
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Forum Member
Join Date: Nov 2016
Posts: 1
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SKY engineer unplugged aerial cable without telling me
Hi I'm new to this site but have been reading other peoples posts so thought I'd give it a go. I have recently moved into a new build house. Got the local aerial guy round first as Sky weren't coming for a few weeks, also have two TV's upstairs that need an aerial anyway. Sky engineer then came and put up a dish and then for the first time in 4 houses he connected everything up in the loft as opposed to drilling through the wall. I presumed this was because the builders install a multi point panel in the lounge. All was well until I watched a DVD and at the end noticed that instead of the TV reverting to 'ordinary' channels as usual a blank screen came up saying there was no connection. TV's upstairs were all OK so I called out the local aerial guy who went up the loft and said it was because the Sky engineer had disconnected the aerial for the lounge so he could plug his ones in. He then sorted it all out with cables and accessories (sorry I'm not technical) and charged me £25. As I am a previous customer he didn't charge me the call out fee. I have spoken to Sky three times now and no one will agree that the Sky engineer was in the wrong and will not compensate me at all. I just wondered what anyone thinks and have they ever had similar? Thanks
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#2 |
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Forum Member
Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,935
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If something was not working correctly after the Sky install that was previously working fine then you really should have asked Sky to send the installer back round to you to fix it.
It's unlikely your aerial guy is going to want to get involved in your dispute with Sky so there isn't really much you can do about it now. |
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#3 |
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Forum Member
Join Date: Oct 2007
Posts: 5,007
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He was NOT an engineer. Sky don't use engineers for installations, they use installers. Anyway an engineer would not have stolen the use of your cables. Good luck in your dispute with Sky.
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#4 |
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Forum Member
Join Date: Mar 2004
Posts: 1,901
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Quote:
Hi I'm new to this site but have been reading other peoples posts so thought I'd give it a go. I have recently moved into a new build house. Got the local aerial guy round first as Sky weren't coming for a few weeks, also have two TV's upstairs that need an aerial anyway. Sky engineer then came and put up a dish and then for the first time in 4 houses he connected everything up in the loft as opposed to drilling through the wall. I presumed this was because the builders install a multi point panel in the lounge. All was well until I watched a DVD and at the end noticed that instead of the TV reverting to 'ordinary' channels as usual a blank screen came up saying there was no connection. TV's upstairs were all OK so I called out the local aerial guy who went up the loft and said it was because the Sky engineer had disconnected the aerial for the lounge so he could plug his ones in. He then sorted it all out with cables and accessories (sorry I'm not technical) and charged me £25. As I am a previous customer he didn't charge me the call out fee. I have spoken to Sky three times now and no one will agree that the Sky engineer was in the wrong and will not compensate me at all. I just wondered what anyone thinks and have they ever had similar? Thanks
You say there were no holes drilled - yet at the very least there needs to be a feed from the dish to the SKY box - and that is always direct and I've yet to see a SKY installation even use a 'wall plate' to tidy that - usually it is straight through the wall. Question - were they installing 'multi-room' so you could watch the SKY channels in the other rooms? If they were then it starts to make a bit more sense, in that they probably tried to use the feed from the loft to the lounge 'in reverse' i.e. to feed the SKY box signal to a distributor in the loft which would also have allowed the TV aerial signal to be fed as well. Of course the issue with this is it means you lose the feed from the aerial to the lounge. |
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#5 |
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Forum Member
Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,782
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Quote:
I have to say this doesn't make a lot of sense.
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#6 |
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Forum Member
Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,935
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Quote:
I have to say this doesn't make a lot of sense.
You say there were no holes drilled - yet at the very least there needs to be a feed from the dish to the SKY box - and that is always direct and I've yet to see a SKY installation even use a 'wall plate' to tidy that - usually it is straight through the wall. I suspect that's what the case is here. It means you don't have to make a mess of the outside of a brand new house to have TV services installed. |
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#7 |
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Forum Member
Join Date: Feb 2016
Posts: 46
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Loft Distribution Units
https://www.tlc-direct.co.uk/Main_In...681/index.html |
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#8 |
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Forum Member
Join Date: Feb 2015
Posts: 1,457
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Quote:
It's hard to comment on an individual case, without actually seeing it - but I've seen MANY cases where Sky installers have disconnected any terrestrial aerial feeds, and either reused the existing cable, or reused existing holes the terrestrial cable was running through. I've even seen cases where they just chop the terrestrial aerial feed so it can't be used any more.
We called and explained what had happened and they sent another installer out, there was no charge but the two new cable feeds were run outside of the tube but still relatively hidden and also ran the cables along the brickwork beside the aerial cable. I guess you need to check with an installer before they start work that your aerial feed and freeview is working before and after they carry out the installation and if not to have it fixed before they leave. I have a friend who installs cable, broadband and SKY and he says often people have a number of cables that are redundant but he always asks if they want them removed so that a neat job can be carried out. He never uses existing cables. |
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#9 |
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Forum Member
Join Date: Sep 2005
Location: Suffolk
Posts: 959
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Quote:
It's hard to comment on an individual case, without actually seeing it - but I've seen MANY cases where Sky installers have disconnected any terrestrial aerial feeds, and either reused the existing cable, or reused existing holes the terrestrial cable was running through. I've even seen cases where they just chop the terrestrial aerial feed so it can't be used any more.
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