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Carphone Warehouse Vodafone Plan


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Old 01-12-2016, 18:13
Andy_Palmer
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Join Date: Oct 2012
Posts: 2

Hi people, I took up an offer from mobile's.Co.uk over the weekend. They are part of the carphone group. The vodafone contract was advertised with 6GB of data. I have found that it actually has only 1GB included. I called vodafone and they said they had had lots of similar calls from carphone customers. I spoke to mobiles.Co.UK and they said a 5GB bolt on would be added over the next few days. I have my doubts. Anyone else had this issue. I am willing to wait a few more days but I don't want to go outside of my 14 day cancellation period
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Old 01-12-2016, 19:30
davethorp
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Join Date: Mar 2007
Location: Preston, Lancashire
Posts: 7,255
No similar experience myself but if you have a receipt or order confirmation confirming what you are supposed to have, and they don't honour that you would have a clear case for being missold. You should raise a complaint with mobiles.co.uk in that instance.

The 14 day return period would be irrelevant if you were missold and can prove it
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