DS Forums

 
 

TalkTalk and Post Office routers hit by cyber-attack


Reply
Thread Tools Search this Thread
Old 17-12-2016, 23:18
moox
Forum Member
 
Join Date: Oct 2004
Posts: 14,633
Utter tosh. TalkTalk, for all their faults, operate a rock solid network. Its so good that the likes of AAISP prefer to use their backhaul instead of BT Wholesale (where possible). Bet you didn't know that eh TT hater? No doubt I will be accused of being a TT employee LOL
I haven't stated anything that is factually incorrect. You appear to be reaching very hard if you think that one ISP's choice of backhaul provider is your sole evidence. There are "top tier" ISPs that use any and all operators' networks - whether it's BT or TalkTalk, or a lesser operator like CityFibre or Vodafone (ex CW).

You don't seem to have noticed that I was largely referring to the consumer facing side - not their wholesale arm. Just as the quality of BT Consumer has no bearing on how good BT Wholesale and Openreach are.
moox is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 17-12-2016, 23:28
RickLopez
Forum Member
 
Join Date: Jan 2016
Location: Birmingham - 1000 trades
Posts: 2,616
Just thought I'd share my experience on here, my DSL 3780 was hit by the attack and the power and internet lights went red, with the reset not working. So I went on the TalkTalk forum and eventually got them to send me a new HG633 router. I was without internet for a week.

I get the router and is fine for half a day, then it has a red internet light. After two days TT tell me to use the Test socket, which I do, and it was fine. So I assumed it must be the internal wiring (if anyone knows what to do to replace that, please advise).

So I'm now currently permanently from the test socket, but I still get frequent dropouts and red internet lights and I have to reset the router over 5 times a day just to get internet. And from 5-9pm, the speeds are so low it's almost unusable.

Why is my TalkTalk connection so bad? Why does the internet work well and then just drop off? Why can't they just supply a stable service for once?

Not impressed. Considering switching. How hard is it to supply working internet in the 21st century?
RickLopez is offline   Reply With Quote
Old 18-12-2016, 08:10
psychopomp1
Forum Member
 
Join Date: Jan 2008
Posts: 48
I haven't stated anything that is factually incorrect. You appear to be reaching very hard if you think that one ISP's choice of backhaul provider is your sole evidence. There are "top tier" ISPs that use any and all operators' networks - whether it's BT or TalkTalk, or a lesser operator like CityFibre or Vodafone (ex CW).

You don't seem to have noticed that I was largely referring to the consumer facing side - not their wholesale arm. Just as the quality of BT Consumer has no bearing on how good BT Wholesale and Openreach are.
I suggest you read your post again:

"poor service, poor security and poor support are the TalkTalk hallmarks"

The "poor service" clearly implies that Talktalk's (residential) actual broadband is pants when it's not. You seem to be mixing poor support with poor broadband.

FYI customers will leave an ISP in droves if their broadband service is poor, no matter how good/bad their support is. Good example being Orange (LLU based) a good few years ago whose network performance was atrocious...but hey ho they had UK support at least. Zen broadband seem to be going in the same direction based on the routing issues affecting many customers since May...but hey ho they have UK support at least. Obviously you seem to think customer support is far more important than actual broadband performance.
psychopomp1 is offline   Reply With Quote
Old 18-12-2016, 09:09
moox
Forum Member
 
Join Date: Oct 2004
Posts: 14,633
I suggest you read your post again:

"poor service, poor security and poor support are the TalkTalk hallmarks"

The "poor service" clearly implies that Talktalk's (residential) actual broadband is pants when it's not. You seem to be mixing poor support with poor broadband.
Yet TT seems to languish at the bottom of the ranking tables. Ofcom routinely likes to tell us about how they aint' doing so great, either.

FYI customers will leave an ISP in droves if their broadband service is poor, no matter how good/bad their support is. Good example being Orange (LLU based) a good few years ago whose network performance was atrocious...but hey ho they had UK support at least. Zen broadband seem to be going in the same direction based on the routing issues affecting many customers since May...but hey ho they have UK support at least. Obviously you seem to think customer support is far more important than actual broadband performance.
This isn't necessarily true. Like I said, "it's cheap, it owes me nuffink innit". The average TT customer doesn't know what a good connection should be like. You can see the same with O2 and Vodafone a few years back - their networks were truly awful, O2's literally had a major outage every month, but for some reason people wouldn't move elsewhere. Either because they had to get that iPhone (when O2 had exclusivity) or because they think a number port is so difficult.

I actually am a Zen customer. I have been affected by the issue you state (though it's not a routing issue, it appears to be a congestion issue somewhere between Zen and BT Wholesale / Openreach). I don't think their support is up to much either, given the hassle I had in trying to get them to recognise and work on the fault. If the issue ever returns I'm moving elsewhere (but not A&A because I am not going to count every megabyte)

It's not about whether they have UK support - you can have competent support in India and you can have dire support from a UK call centre. It's about having well trained, empowered employees - and a company that doesn't routinely ignore basic security needs, as TalkTalk has demonstrated twice in the last year. It's also about investment in the network - TT hasn't displayed a lot of that. At least my accounts with Zen, BT and others don't seem to have appeared on the dark web yet.
moox is offline   Reply With Quote
Old 18-12-2016, 09:41
psychopomp1
Forum Member
 
Join Date: Jan 2008
Posts: 48
Yet TT seems to languish at the bottom of the ranking tables. Ofcom routinely likes to tell us about how they aint' doing so great, either.
Oh really?
Ofcom Q2 2016 Report – BT Broadband Attracts the Most Complaints

Well keep enjoying your Zen service. My immediate neighbour was with Zen and experiencing slow downs earlier in the year. Their vdsl2 75/18 meg service was slowing down to < 5 meg in evenings & peak times yet Zen were willing to do diddly squat about it. They were horrified when I first suggested they move to TalkTalk residential, they reluctantly did when they saw i was getting line speeds (75/18) day & night. Six months later they are very happy TalkTalk customers (line speeds 24/7) and any queries have been satisfactorily resolved by their online team - with an added bonus of paying less. Actually their TTR service performs exactly the same as my TalkTalk Business connection, the only difference being i get better phone support & 4 sets of static IP addresses. Oh and we are still patiently waiting for our bank accounts to be emptied, just like Tesco Bank customers are, just like Sony Playstation network customers are, and just like Yahoo email customers are
psychopomp1 is offline   Reply With Quote
Old 18-12-2016, 12:24
zx50
Forum Member
 
Join Date: Dec 2004
Location: County Durham
Posts: 78,612
Just thought I'd share my experience on here, my DSL 3780 was hit by the attack and the power and internet lights went red, with the reset not working. So I went on the TalkTalk forum and eventually got them to send me a new HG633 router. I was without internet for a week.
The internet light on my router hasn't went red since I changed the router's password.
zx50 is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 05:33.