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Old 07-12-2016, 18:33
max99
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Hold on a minute, whilst I am grateful and have expressed my appreciation, the poster's first question was "who is fraud action" - not really important in the scheme of things.
It was important because these types of scams will often pretend to be from various police departments, FBI, etc. So establishing exactly who it was you'd spoken to was indeed relevant.

Looks like I'm going to lose all my pictures now.
Back them all up immediately. Otherwise, a future scam (or even a typical everyday computer issue) will guarantee that someday you will lose them. It could be tomorrow.
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Old 07-12-2016, 18:49
tealady
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Hold on a minute, whilst I am grateful and have expressed my appreciation, the poster's first question was "who is fraud action" - not really important in the scheme of things. So. You know, let's not have snidey, sarcastic comments. Sure you have better things to do.
It was important, because it could have been part of the scam which can take more than one path, one of which is less painful.

If you don't know what to do, it best to answer the questions put to you otherwise the outcome will tend towards suboptimal.
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Old 07-12-2016, 19:24
doormouse
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It was important because these types of scams will often pretend to be from various police departments, FBI, etc. So establishing exactly who it was you'd spoken to was indeed relevant.

I 'phoned the police who put me through to action fraud - the words 'action fraud' did not come up in the threat/words on my computer and were nothing to do with the threat presenting itself on my computer.
(Messed up the quote here so put my reply in italics.

Back them all up immediately. Otherwise, a future scam (or even a typical everyday computer issue) will guarantee that someday you will lose them. It could be tomorrow.
[i][/Yep will save everything to an external hard drive nowI]
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Old 07-12-2016, 19:34
doormouse
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To conclude: Downloaded and ran Malwarebytes which picked up PUP threats and cleared them.

I've been using the paid for version of Spybot anti-virus but it didn't pick up the threat. Not happy about that. I'm now looking to get better protection, has anyone used Kaspersky? It's $49.99 per annum.
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Old 07-12-2016, 19:38
Maxatoria
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To conclude: Downloaded and ran Malwarebytes which picked up PUP threats and cleared them.

I've been using the paid for version of Spybot anti-virus but it didn't pick up the threat. Not happy about that. I'm now looking to get better protection, has anyone used Kaspersky? It's $49.99 per annum.
No anti malware/virus software is perfect and it changes so its generally a hard decision.
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Old 07-12-2016, 19:43
Thine Wonk
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To conclude: Downloaded and ran Malwarebytes which picked up PUP threats and cleared them.

I've been using the paid for version of Spybot anti-virus but it didn't pick up the threat. Not happy about that. I'm now looking to get better protection, has anyone used Kaspersky? It's $49.99 per annum.
You don't get better protection by spending more on AV products, you update and patch Windows, you update the browser, you update java, flash etc and keep them all up to date and then watch what links you're clicking on and be careful to click on only reputable websites and back up your data regularly.

All of that is 99 times more effective than any antivirus.
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Old 07-12-2016, 19:47
swingaleg
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It was important because these types of scams will often pretend to be from various police departments, FBI, etc. So establishing exactly who it was you'd spoken to was indeed relevant.
.
I had one a few days ago which purported to be a £90 Parking Fine from UKPC.....by e-mail

UKPC are a legitimate company who run parking schemes for businesses etc

However I was suspicious because I don't currently nor have I ever owned any vehicle

Looking into it UKPC say on their website say that they never send parking 'fine' notices by e-mail.......
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Old 07-12-2016, 20:00
doormouse
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You don't get better protection by spending more on AV products, you update and patch Windows, you update the browser, you update java, flash etc and keep them all up to date and then watch what links you're clicking on and be careful to click on only reputable websites and back up your data regularly.

All of that is 99 times more effective than any antivirus.
Seriously, you wouldn't believe how careful I am!! All I did today was miss-type 'com' after an address I'd typed in - I typed 'cm' instead and all of a sudden I'd got that threat up on my screen. It wouldn't let me bring up Task Manager to close it down either and I couldn't close it down at all. It stated it was the ZEUS threat, which after looking on my iPod, scared the bejesus out of me. I unplugged pc from the net and called my bank to put a stop my account. It's scammers purporting to be working for Microsoft on an 0800 number. A company called VITZE - the person I spoke to was Indian and wanted remote access to my computer. *******.
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Old 07-12-2016, 20:05
Maxatoria
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If you want to shut down your machine just hold the power button for 6 seconds..it'll then shut down and you can restart and clear out the junk crap.
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Old 07-12-2016, 20:11
doormouse
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If you want to shut down your machine just hold the power button for 6 seconds..it'll then shut down and you can restart and clear out the junk crap.
I didn't try that!! It did say in the threat though :- *****Do not try to restart your computer**** - they were the exact words right at the beginning, so I didn't! Feel a complete **** now for being so scared.
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Old 08-12-2016, 02:34
arona_haro
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Why not use removal tool or antivirus software? Malwarebytes, CCleaner, Avira,....

The following are some recommended tools:
SpyHunter - http://guides.uufix.com/Spyhunter_Download.php
TDSSKiller - media.kaspersky.com/.../tdsskiller.exe
AdwCleaner - toolslib.net/.../1-adwcleaner
NOD32 Online Scanner - www.eset.com/.../online-scanner-popup
Microsoft Safety Scanner - www.microsoft.com/.../default.aspx
Malwarebytes - www.uninstalltips.net/malwarebytes.php
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Old 08-12-2016, 09:42
call100
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To conclude: Downloaded and ran Malwarebytes which picked up PUP threats and cleared them.

I've been using the paid for version of Spybot anti-virus but it didn't pick up the threat. Not happy about that. I'm now looking to get better protection, has anyone used Kaspersky? It's $49.99 per annum.
I'm using Kaspersky (Free, if you have a Barclays account). Like all AV's you don't know how good it is until it's needed. Personally, it just sits in the background doing whatever it does.
As has already been said, common sense is the best AV out there.
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Old 08-12-2016, 11:41
JeffG1
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