Our Vax steamer just packed in after 5 years.
We ordered a new part for it (water reservoir) as ours had recently broken.
After searching online we bought a new one from Vax customer helpline at half the online price postage free - £6.99 - delivered in 48 hours.
Regrettably it didn't solve the problem.
I rang customer care and after talking me through several tests of the machine it was declared "dead".
It was well out of guarantee but they sent a new one, again within two days, to my amazement, at a better price than I could obtain anywhere else.
So, rest assured, their after sales service is first class.
Register your machine online to ensure you get the two year guarantee without worrying about digging out a receipt.