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Old 10-12-2016, 21:32
ney
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Is anyone having minor problems with here BT the day.
Now again and again some web pages after a few seconds seem to fail to load but after a page refresh they seem to load fine.
All seems fine on my IPad Mini 4. It just on my laptop using Windows 10 that I now seem to have the minor problem as of this evening.
I'm also in BT Infinity 2.

Darren
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Old 10-12-2016, 21:40
LuvJamTarts
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Had a couple of months of pages not loading, wifi drop outs then reconnecting. I thought it was my laptop and was actually researching what one to buy as a replacement then this week i lost my connection entirely. Had to phone them and go through hoops of being told there is nothing wrong their end and arranging an engineer to come out. The day before the engineer is due i get a text saying they have found an issue their end. 3 days later its sorted and i havent had one issue with pages not loading or wifi signal dropping since.

Can only assume it was a gradual issue that eventually gave up their end.
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Old 10-12-2016, 22:23
ney
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I just reset my Home Hub 3 as Spotify started playing up with the Amazon Echo.
I don't know if its also a new Home Hub I maybe also needing as the other month the Home Hub 3 was having Wi-Fi drop yet the Home Hub 3 showed Wi-Fi to be working.
Most of my BT contracts are up come mid January.
Last time I asked for a new BT Home Hub going back before the summer when I had minor problems the guy on the phone offered me one for £49.99 plus P&P. He said that was me getting it at half price. I never tane them up on the offer.

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Old 11-12-2016, 13:00
lonewaller
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It's not always the fault of the ISP!!!

Don't know if it's the cause of your problems but there are reports floating about about a Win10 up-date causing problems for some routers - BT is one of the named ISP's
http://www.theregister.co.uk/2016/12...etworking_bug/

Brian
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Old 11-12-2016, 17:17
ney
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It's not always the fault of the ISP!!!

Don't know if it's the cause of your problems but there are reports floating about about a Win10 up-date causing problems for some routers - BT is one of the named ISP's
http://www.theregister.co.uk/2016/12...etworking_bug/

Brian
Thanks for the link that could have been part of the problem as my laptop did get a windows 10 update Friday night.
The Amazon Echo seems to be working almost fine the day. Not used my laptop much the day so far.

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Old 11-12-2016, 18:39
albertd
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I just reset my Home Hub 3 as Spotify started playing up with .....
There seems to have been a rash of problems with WiFi on Home Hubs, including HH3. I was using one until about a month ago and was having so many WiFi disconnections (Ethernet was fine) that I gave up and replaced it with a TP-Link router.
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Old 11-12-2016, 19:09
ney
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There seems to have been a rash of problems with WiFi on Home Hubs, including HH3. I was using one until about a month ago and was having so many WiFi disconnections (Ethernet was fine) that I gave up and replaced it with a TP-Link router.
Yes have alSo had a few wi-if drop outs over the last few months yet HH3 looked fine.
Last night was the worst it's been for a while with wi-fi as well as some web pages on my laptop only loading after a refresh of page.
Will the TP Link router also with the the BT TV multicast internet channels as I heard some non BT routers may no work with them.
I may try again and ask for a new updated HH when I come to renew most of my BT contracts in mid January.

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Old 12-12-2016, 07:13
albertd
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Will the TP Link router also with the the BT TV multicast internet channels as I heard some non BT routers may no work with them.
Sorry, I don't know as I do not use BT TV. Hopefully others here can answer that one.
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Old 12-12-2016, 09:38
gomezz
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There is a big thread over on the BT forums which discuss which third party routers can be used for this.
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Old 12-12-2016, 16:38
victorslot
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There is also a recent one on DS:

http://forums.digitalspy.co.uk/showthread.php?t=2189282
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Old 13-12-2016, 22:53
ney
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Thanks for the link.

Darren
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Old 23-12-2016, 20:22
LuvJamTarts
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came home from work tonight to have no internet once more. 45 mins on the phone and an apparent network refresh and at the moment its back up again.
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Old 24-12-2016, 18:30
LuvJamTarts
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Gone down again. Engineer booked for weds. All Xmas with only Internet being on my phone
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Old 24-12-2016, 21:54
albertd
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Gone down again. Engineer booked for weds. All Xmas with only Internet being on my phone
Have you tried it with an Ethernet connection, avoiding WiFi?

It could just be just the WiFi that has gone down. I had that a lot with a Home Hub 3.

If it has, maybe a channel change will bring it back up again, but you would need to do that via Ethernet.
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Old 28-12-2016, 20:37
ney
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As my first post says I seem to be getting the same minor problems with BT again.
I had thought this problem had been fixed.
Anyone else got minor problems.

Darren
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Old 28-12-2016, 22:38
ney
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All now seems fine again after I reset the HH3.

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Old 29-12-2016, 09:45
LuvJamTarts
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All now seems fine again after I reset the HH3.

Darren
I was without internet from 24th -28th. Had an engineer round and ten mins before he arrived it all came back again. Few hours after he left it died once more. 4th time this month its died. Got up this morning and its back on again. Waiting for a call from them today to answer my complaint.

I find it astonishing that you cant actually talk to anyone to complain initially. The guy on the phone said they only book telephone appointments for complaints.
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