DS Forums

 
 

Cex took payment twice ! How do I get money back!?


Reply
Thread Tools Search this Thread
Old 12-12-2016, 14:11
FusionFury
Forum Member
 
Join Date: Aug 2010
Posts: 12,901

Hi I purchased some stuff DVDs and games online from cex for Chrisrmas presents and they took the Payment twice..

How do I go about getting the Money back? Do I go into the store as they have no contact number!?
FusionFury is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 12-12-2016, 14:14
Keefy-boy
Forum Member
 
Join Date: Oct 2006
Location: Brighton, UK
Posts: 9,427
Email them or post on their Facebook page.
Keefy-boy is offline   Reply With Quote
Old 12-12-2016, 14:18
Paul_DNAP
Forum Member
 
Join Date: May 2007
Posts: 3,889
If it's on a credit/debit card, your card company can help reject the second payment.
Paul_DNAP is offline   Reply With Quote
Old 12-12-2016, 14:32
FusionFury
Forum Member
 
Join Date: Aug 2010
Posts: 12,901
If it's on a credit/debit card, your card company can help reject the second payment.
It's on my internet banking, you know on the transactions page where you can see money requested from your bank that isn't showing on the statement but the money gets taken out? so it hasn't gone through yet but the money has been taken twice as I see two payments.. one for £81 and one for £101. I think what has happened is the £101 they took on the weekend when I placed the order (Saturday) but one of the items which costs £20 is not in stock so they requested the £81 today, but have already requested the £101 the other day from my bank..

Or maybe in a few days it will correct itself and I should just leave it? or should I ring my bank up now to cancel the first payment of £101? as it's same order number so I think the item for £20 is not in stock..
FusionFury is offline   Reply With Quote
Old 12-12-2016, 14:45
Paul_DNAP
Forum Member
 
Join Date: May 2007
Posts: 3,889
It's on my internet banking, you know on the transactions page where you can see money requested from your bank that isn't showing on the statement but the money gets taken out? so it hasn't gone through yet but the money has been taken twice as I see two payments.. one for £81 and one for £101. I think what has happened is the £101 they took on the weekend when I placed the order (Saturday) but one of the items which costs £20 is not in stock so they requested the £81 today, but have already requested the £101 the other day from my bank..

Or maybe in a few days it will correct itself and I should just leave it? or should I ring my bank up now to cancel the first payment of £101? as it's same order number so I think the item for £20 is not in stock..
BIB - important info.

Don't panic unless/until both of them migrate from the "pending transactions" to your "actual statement" page. I think though that only one of them will do that and the other will go away. Leave it a day or two and see if the first one has been cancelled and the second one is paid.

It sounds like you put your debit card number into CEX website? It could be that the first one was reserving the transaction on your debit card, but because the final order was different value they could not use that one and so had to make another.
Paul_DNAP is offline   Reply With Quote
Old 12-12-2016, 15:40
FusionFury
Forum Member
 
Join Date: Aug 2010
Posts: 12,901
BIB - important info.

Don't panic unless/until both of them migrate from the "pending transactions" to your "actual statement" page. I think though that only one of them will do that and the other will go away. Leave it a day or two and see if the first one has been cancelled and the second one is paid.

It sounds like you put your debit card number into CEX website? It could be that the first one was reserving the transaction on your debit card, but because the final order was different value they could not use that one and so had to make another.
Why did they take the money twice though? or perhaps it's something else I've not counted for who knows..

And I paid through Paypal off their website yes.

cheers
FusionFury is offline   Reply With Quote
Old 12-12-2016, 16:01
Paul_DNAP
Forum Member
 
Join Date: May 2007
Posts: 3,889
Why did they take the money twice though? or perhaps it's something else I've not counted for who knows..

And I paid through Paypal off their website yes.

cheers
They have not taken any money. They only take the money on completion of the transaction. That's when it moves to your statement proper. That's why panicking now is worthless.

What they have done is placed a reserve on your debit card when you placed the order, that is to check (a) it's a valid card and (b) it has enough funds. As it passed these checks they accepted the order.

Then they have placed a different transaction on your card for the payment upon packing/dispatch.

It's odd that they did this, maybe because the final is a different value they had to, or maybe it's just the way they do things.
Paul_DNAP is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 23:50.