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£30 too much on gas meter? |
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#1 |
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Forum Member
Join Date: Apr 2015
Posts: 2,034
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£30 too much on gas meter?
Hi all,
I just topped up my british gas meter with £8. I had used 53p of emergency credit, so I expected the balance to read £7.47.........Instead it is showing as £37.47. I am just wondering if this is a glitch that I need to report, or has anybody else had this happen, perhaps it's some kind of back payment or something? |
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#2 |
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Forum Member
Join Date: Aug 2010
Location: The Pit of Despair
Posts: 50,165
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Best thing to do is call the company, it's the only way to be sure.
ETA: It sounds like the person who topped up your key topped it up with £38, rather than £8 - if that's the case, look on it as a gift I've had an erroneous top-up before, the meter takes whatever is on the key, the error will just show as a mistake at the till for the employee, as - according to Paypoint - the £30 was put on and paid for, same for the Gas company.
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#3 |
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Forum Member
Join Date: Apr 2015
Posts: 2,034
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Quote:
Best thing to do is call the company, it's the only way to be sure.
ETA: It sounds like the person who topped up your key topped it up with £38, rather than £8 - if that's the case, look on it as a gift I've had an erroneous top-up before, the meter takes whatever is on the key, the error will just show as a mistake at the till for the employee, as - according to Paypoint - the £30 was put on and paid for, same for the Gas company.It's either a glitch, or a bonus I'll ring them tomorrow to find out.
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#4 |
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Forum Member
Join Date: Oct 2005
Posts: 15,305
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Quote:
Hi all,
I just topped up my british gas meter with £8. I had used 53p of emergency credit, so I expected the balance to read £7.47.........Instead it is showing as £37.47. I am just wondering if this is a glitch that I need to report, or has anybody else had this happen, perhaps it's some kind of back payment or something? Is it possible you got a small rebate or some type of winter payment? |
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#5 |
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Forum Member
Join Date: Aug 2010
Location: The Pit of Despair
Posts: 50,165
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Quote:
Hi,
Is it possible you got a small rebate or some type of winter payment? Then it would have a barcode which they would scan and put on to the key. Amounts on the key come from money - the person who puts the money on the key says how much is going on on the machine in the shop, or the barcode from a letter in the case of the Warm Home Discount. ETA: I believe the company can put money onto the meter, so - as I said - give them a call. EDIT: some companies that is, Scottish Power never used to. If something went wrong with payments - amounts, or money not gone onto key, that was between you and the shop. All they could do was re-set the key if there was a key error. |
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#6 |
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Forum Member
Join Date: Mar 2006
Location: Folkestone
Posts: 10,537
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Also many companies don't hand out the winter payment till the end of Winter (February/March) to just scrape into the government deadline. I've always suspected they hope a few pensioners will die off first to save them £140.
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#7 |
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Forum Member
Join Date: Aug 2010
Location: The Pit of Despair
Posts: 50,165
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Quote:
Also many companies don't hand out the winter payment till the end of Winter (February/March) to just scrape into the government deadline. I've always suspected they hope a few pensioners will die off first to save them £140.
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#8 |
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Forum Member
Join Date: Oct 2003
Posts: 353
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can you access your account online and see the full details ? Perhaps the shop topped up with wrong amount, receipt would still show what you paid though.Perhaps not call, they might find a mistake and remove the £30 credit ?
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#9 |
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Forum Member
Join Date: Apr 2015
Posts: 2,034
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Mystery resolved.
I got a letter this morning, the £30 is an apology. 2 weeks ago my meter broke and they had to come out, they were an hour late and the £30 is to apologise for "missing the appointment" even though they were only late and didn't miss it at all
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I've had an erroneous top-up before, the meter takes whatever is on the key, the error will just show as a mistake at the till for the employee, as - according to Paypoint - the £30 was put on and paid for, same for the Gas company.