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£30 too much on gas meter?


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Old 12-12-2016, 15:44
Desert_Rain
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Hi all,

I just topped up my british gas meter with £8.

I had used 53p of emergency credit, so I expected the balance to read £7.47.........Instead it is showing as £37.47.

I am just wondering if this is a glitch that I need to report, or has anybody else had this happen, perhaps it's some kind of back payment or something?
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Old 12-12-2016, 15:57
muggins14
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Best thing to do is call the company, it's the only way to be sure.

ETA: It sounds like the person who topped up your key topped it up with £38, rather than £8 - if that's the case, look on it as a gift I've had an erroneous top-up before, the meter takes whatever is on the key, the error will just show as a mistake at the till for the employee, as - according to Paypoint - the £30 was put on and paid for, same for the Gas company.
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Old 12-12-2016, 16:10
Desert_Rain
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Best thing to do is call the company, it's the only way to be sure.

ETA: It sounds like the person who topped up your key topped it up with £38, rather than £8 - if that's the case, look on it as a gift I've had an erroneous top-up before, the meter takes whatever is on the key, the error will just show as a mistake at the till for the employee, as - according to Paypoint - the £30 was put on and paid for, same for the Gas company.
It's not that, that's actually the first thing I checked but the receipt shows £8 top up.

It's either a glitch, or a bonus I'll ring them tomorrow to find out.
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Old 12-12-2016, 16:29
seacam
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Hi all,

I just topped up my british gas meter with £8.

I had used 53p of emergency credit, so I expected the balance to read £7.47.........Instead it is showing as £37.47.

I am just wondering if this is a glitch that I need to report, or has anybody else had this happen, perhaps it's some kind of back payment or something?
Hi,

Is it possible you got a small rebate or some type of winter payment?
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Old 12-12-2016, 16:41
muggins14
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Hi,

Is it possible you got a small rebate or some type of winter payment?
It would come in a letter (we get £140 in a letter, and you have to apply).

Then it would have a barcode which they would scan and put on to the key.

Amounts on the key come from money - the person who puts the money on the key says how much is going on on the machine in the shop, or the barcode from a letter in the case of the Warm Home Discount.

ETA: I believe the company can put money onto the meter, so - as I said - give them a call. EDIT: some companies that is, Scottish Power never used to. If something went wrong with payments - amounts, or money not gone onto key, that was between you and the shop. All they could do was re-set the key if there was a key error.
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Old 12-12-2016, 20:08
Rorschach
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Also many companies don't hand out the winter payment till the end of Winter (February/March) to just scrape into the government deadline. I've always suspected they hope a few pensioners will die off first to save them £140.
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Old 12-12-2016, 22:23
muggins14
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Also many companies don't hand out the winter payment till the end of Winter (February/March) to just scrape into the government deadline. I've always suspected they hope a few pensioners will die off first to save them £140.
True - they send it late so that you've already paid a fortune on winter fuel!
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Old 13-12-2016, 06:02
srpsrp
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can you access your account online and see the full details ? Perhaps the shop topped up with wrong amount, receipt would still show what you paid though.Perhaps not call, they might find a mistake and remove the £30 credit ?
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Old 13-12-2016, 20:42
Desert_Rain
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Mystery resolved.

I got a letter this morning, the £30 is an apology.

2 weeks ago my meter broke and they had to come out, they were an hour late and the £30 is to apologise for "missing the appointment" even though they were only late and didn't miss it at all
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