Recently moved house, now find i have no signal inside or out of the house. phoned Vodafone to cancel but they want £160 to terminate early (6 months). They said I can purchase a sure signal box for £70. Surely if they cant offer me a service I should be able to walk free of charge ?. Been with Vodafone for over 10 years but they wont budge an inch.

Try contacting Citizens Advice and/or the Communications Ombudsman maybe?

Looks like you may be stuck with having to pay..

https://blogs.which.co.uk/technology...losing-signal/


I once had my early termination fee paid for me when I changed my supplier, but I also took broadband as part of the deal. That was with Utility Warehouse.

How did you contact them? Go into a shop if you can they might be more helpful

The sure signal does work - I used to have one. It's subject to occasionally outages that can last up to a week but only at the rate of one a year. The reason I got rid of mine was that SS does not support 4g and my phone will always use 4g if it possibly can. It'll hang onto a one bar 4g signal in preference to the SS that's blasting out a signal from a metre away :-/

Luckily one bar of 4g is still usable for calls so now I don't need the SS.

From a legal perspective:

You agreed a contract with Vodafone on the basis that they would supply a certain service at an agreed price. This would have included a map of existing levels of signal coverage. The fact that you have moved into an area with no signal does not mean that Vodafone have violated the contract. It would be the same if you took out a 12 month contract with Virgin Media but then moved to a house where they don't have cable. So legally they are perfectly entitled to expect you fulfil your end of the contract by continuing to make payments - or to pay the termination fee.

Vodafone may agree to waive this if you pester them enough but if they insist then there's nothing you can do.