I really like the Amazon locker system and choose that option whenever available. Unfortunately not all items can be delivered to a locker eg size restrictions or if not actually dispatched by Amazon. When I was in Paris recently at a train station I noticed the French postal service have a locker delivery system and there were lockers in a range of sizes including larger ones for bulky parcels.
My Hermes
2 of 2
Originally Posted by CravenHaven:
“aren't they the cheapest company if you want to send heavy packages without a business account?”
“aren't they the cheapest company if you want to send heavy packages without a business account?”
I'd be suprised as most of their drivers seems to use cars or small vans.
Originally Posted by CravenHaven:
“Seems to me delivery drivers being technically self-employed is more dangerous for the public as there isn't the same leverage the employer would have on their conduct. Someone on a salary would be more reluctant to fake deliveries. Someone self-employed - they can deny everything and ultimately how can you dismiss someone for misconduct that is self-employed.”
“Seems to me delivery drivers being technically self-employed is more dangerous for the public as there isn't the same leverage the employer would have on their conduct. Someone on a salary would be more reluctant to fake deliveries. Someone self-employed - they can deny everything and ultimately how can you dismiss someone for misconduct that is self-employed.”
There is a lack of leverage. However they will typically be expected to meet certain standards as a "service provider". Faking deliveries is not something a typical driver will do, because if the sender puts in a claim. Guess who typically ends up covering the claim, the driver. With them being self employed it is easier to terminate them than an employee.
Hermes are being shoddy in the this case. They should be getting a description of where the driver delivered it to and if it doesn't match the customers property they need to send the driver back to get the parcel from where they delivered it.
im hoping this happens, i emailed head office because customer service dont want to help i looked on there facebook page to i seem to not be the only one with same problems
[I[/i]
[I[/i]
Originally Posted by bluesmurf:
“I'd be suprised as most of their drivers seems to use cars or small vans.
There is a lack of leverage. However they will typically be expected to meet certain standards as a "service provider". Faking deliveries is not something a typical driver will do, because if the sender puts in a claim. Guess who typically ends up covering the claim, the driver. With them being self employed it is easier to terminate them than an employee.
Hermes are being shoddy in the this case. They should be getting a description of where the driver delivered it to and if it doesn't match the customers property they need to send the driver back to get the parcel from where they delivered it.”
“I'd be suprised as most of their drivers seems to use cars or small vans.
There is a lack of leverage. However they will typically be expected to meet certain standards as a "service provider". Faking deliveries is not something a typical driver will do, because if the sender puts in a claim. Guess who typically ends up covering the claim, the driver. With them being self employed it is easier to terminate them than an employee.
Hermes are being shoddy in the this case. They should be getting a description of where the driver delivered it to and if it doesn't match the customers property they need to send the driver back to get the parcel from where they delivered it.”
Never had a problem with online orders till hermes. I ordered rather expensive item for the driver to claim he had come and we did not answer. This is in block of flats with intercoms and three other people, and CCTV camera pointing right at the door. Why the need to lie I will not understand.
My Hermes driver is great.
She leaves a note through the door if it's delivered to a neighbour
If no one can take it in she leaves a note and I ring her to arrange anothe delivery
She leaves a note through the door if it's delivered to a neighbour
If no one can take it in she leaves a note and I ring her to arrange anothe delivery
Originally Posted by duffman25:
“Has any one else had problems with my Hermes and what options do people have, the driver said he deliverd a item 11pm Friday when it was never deliverd the comapny is sticking with what the driver has said and seller won't refund because it's saying deliverd”
“Has any one else had problems with my Hermes and what options do people have, the driver said he deliverd a item 11pm Friday when it was never deliverd the comapny is sticking with what the driver has said and seller won't refund because it's saying deliverd”
Seller can say what they like...open a case with ebay and they will side with the buyer so you will get your refund.
They did leave a parcel in the bin one day..on bin day. Apart from that no issues.
I was an agency driver a few years ago and try to cut them some slack as there aren't many perks to the job. If you have a decent round you can make decent money, but those rounds don't tend to come up very often.
I was an agency driver a few years ago and try to cut them some slack as there aren't many perks to the job. If you have a decent round you can make decent money, but those rounds don't tend to come up very often.
Originally Posted by Tellystar:
“My Hermes driver is great.
She leaves a note through the door if it's delivered to a neighbour
If no one can take it in she leaves a note and I ring her to arrange anothe delivery”
“My Hermes driver is great.
She leaves a note through the door if it's delivered to a neighbour
If no one can take it in she leaves a note and I ring her to arrange anothe delivery”
^^Same^^
Originally Posted by dearmrman:
“Seller can say what they like...open a case with ebay and they will side with the buyer so you will get your refund.”
“Seller can say what they like...open a case with ebay and they will side with the buyer so you will get your refund.”
^^Indeed^^ Don't know why you are chasing this problem OP. It's not your problem, already told you this, it's down to the ebay Seller to sort (via Hermes if need be)... not you.
Originally Posted by bluesmurf:
“Yes they do have a right to do that. If the service specified by the sender is one where it can be left with a neighbour then Hermes have done nothing wrong. The better question is why did the neighbour take it when they had fallen out with you?”
“Yes they do have a right to do that. If the service specified by the sender is one where it can be left with a neighbour then Hermes have done nothing wrong. The better question is why did the neighbour take it when they had fallen out with you?”
Hermes don't have the right to take that action from me! They could have left the parcel round the back of my house, as they have done on many occasions previously. They could also have taken it away and redelivered it the following day, when I was in the whole time. Obviously couldn't be bothered and just wanted to get rid of it.
As far as I can work out the parcel must have been signed for by next door's kids, because I know for a fact the parents were out all day (both cars gone). Had the parents been in then I'm quite sure they would have refused delivery, the correct thing to do, under the circumstances.
Originally Posted by Andybear:
“Did Hermes know you'd fallen out with the neighbour?”
“Did Hermes know you'd fallen out with the neighbour?”
No, but this situation is clearly one which can arise when courier companies start delivering to people at different addresses other than those clearly given on the parcel's label.
I gather that Hermes largely employ self-employed people to carry out their deliveries. I hope all these people, who appear to be using their own vehicles, have taken out the appropriate business insurance, because they would certainly need it for the work they are doing.
Use them for the occasional eBay sale, when it's too heavy to send Royal Mail. Never had a problem but then I always add the signature option.
Originally Posted by CELT1987:
“I misread the title as My Herpes.
”
“I misread the title as My Herpes.
”
Me too. Brought back horrible memories of a cold sore.
It would probably help if there was a proper follow up on the delivery firm. Amazon refunded our order that DPD didn't deliver and that's that. I'd much prefer them to actually investigate it and get an explanation than just write it off which is what appears to happen. If there was proper comeback perhaps it wouldn't happen so much to start with.
Originally Posted by Galaxy266:
“Hermes have just delivered a parcel to a neighbour I don't talk to and have actually fallen out with!
They had no right to do this.”
“Hermes have just delivered a parcel to a neighbour I don't talk to and have actually fallen out with!
They had no right to do this.”
That's hilarious
Originally Posted by Ben_Copland:
“That's hilarious ”
“That's hilarious
”
I know, I did laugh myself. Amazon did the same to me and a neighbour but I thought it was pretty funny, luckily her partner brought the delivery down.
Originally Posted by Galaxy266:
“Hermes don't have the right to take that action from me! They could have left the parcel round the back of my house, as they have done on many occasions previously. They could also have taken it away and redelivered it the following day, when I was in the whole time. Obviously couldn't be bothered and just wanted to get rid of it.
As far as I can work out the parcel must have been signed for by next door's kids, because I know for a fact the parents were out all day (both cars gone). Had the parents been in then I'm quite sure they would have refused delivery, the correct thing to do, under the circumstances.”
“Hermes don't have the right to take that action from me! They could have left the parcel round the back of my house, as they have done on many occasions previously. They could also have taken it away and redelivered it the following day, when I was in the whole time. Obviously couldn't be bothered and just wanted to get rid of it.
As far as I can work out the parcel must have been signed for by next door's kids, because I know for a fact the parents were out all day (both cars gone). Had the parents been in then I'm quite sure they would have refused delivery, the correct thing to do, under the circumstances.”
If the parcel was on a service that required a signature but could be signed for by a neighbour they will not be able to just leave it around the back. Again they do have the right to deliver the parcel to a neighbour if that is the service the sender puts it on.
Most of hermes drivers will be self employed, paid by the drop. They won't get paid for just shoving a card through your door. So no they won't just take the parcel back if they can deliver it in line with the service the senders have specified.
Originally Posted by bluesmurf:
“If the parcel was on a service that required a signature but could be signed for by a neighbour they will not be able to just leave it around the back. Again they do have the right to deliver the parcel to a neighbour if that is the service the sender puts it on.
Most of hermes drivers will be self employed, paid by the drop. They won't get paid for just shoving a card through your door. So no they won't just take the parcel back if they can deliver it in line with the service the senders have specified.”
“If the parcel was on a service that required a signature but could be signed for by a neighbour they will not be able to just leave it around the back. Again they do have the right to deliver the parcel to a neighbour if that is the service the sender puts it on.
Most of hermes drivers will be self employed, paid by the drop. They won't get paid for just shoving a card through your door. So no they won't just take the parcel back if they can deliver it in line with the service the senders have specified.”
All the more reason for not dealing with companies and suppliers who use Hermes then!
I'll certainly be more careful in future and ask a few questions first.
Originally Posted by Galaxy266:
“All the more reason for not dealing with companies and suppliers who use Hermes then!
I'll certainly be more careful in future and ask a few questions first.”
“All the more reason for not dealing with companies and suppliers who use Hermes then!
I'll certainly be more careful in future and ask a few questions first.”
Most delivery companies will be the same, most use self employed drivers these days. You then end up typically with three basic delivery types.
Must be signed for only at the address it is being sent to.
Must be signed for but can be by a neighbour.
Can be left in a safe place, i.e. around the back of the house.
Originally Posted by dearmrman:
“Seller can say what they like...open a case with ebay and they will side with the buyer so you will get your refund.”
“Seller can say what they like...open a case with ebay and they will side with the buyer so you will get your refund.”
Not true.
2 of 2
