DS Forums

 
 

Sky Q problems on Watchdog tonight.


Reply
Thread Tools Search this Thread
Old 21-12-2016, 23:41
Richardcoulter
Forum Member
 
Join Date: Jun 2002
Posts: 9,700

Apparently, Sky Q is beset with technical problems and they are difficult to contact when things go wrong.

I'm currently keeping my VM service under review following unprecedented problems over 2016, so am interested if Sky customers have experienced the claims made in this programme. It's the first item in the show at 3 minutes in:

http://www.bbc.co.uk/programmes/b0876d69
Richardcoulter is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 22-12-2016, 07:44
rscott
Forum Member
 
Join Date: Oct 2012
Posts: 310
Q customer here. Had it since the day they started non Sky broadband installs. Not had any of the issues they mentioned.

There's no doubt Sky's engineers are over stretched at the moment - that seems to be the reason for most complaints. Bit of a tough one for Sky - do they up the price to reduce demand?

Interesting to see that complaints about Sky TV to Ofcom are still at the same low level, despite Q having been available for 9 months now. You'd think if there was a problem on the scale some are suggesting, then surely there'd be a surge in complaints.
rscott is offline   Reply With Quote
Old 22-12-2016, 07:48
Ridcully
Forum Member
 
Join Date: Jan 2001
Posts: 294
Mine's due to be installed on Saturday, but I've already received the Q Hub. If the performance of that is any indication I'm not looking forward to it. The wifi range is half what it was with the SR102. No wonder they are having problems if everything is supposed to mesh via wifi.
Ridcully is offline   Reply With Quote
Old 22-12-2016, 08:28
rscott
Forum Member
 
Join Date: Oct 2012
Posts: 310
As long as one of the minis or the main box (doesn't matter which) can get a half decent signal from the hub, you should be okay. The minis & main form the mesh between themselves and so don't all need to be able to communicate with the hub.
rscott is offline   Reply With Quote
Old 22-12-2016, 18:48
powar
Forum Member
 
Join Date: Aug 2012
Posts: 263
Had it for a good few months and have not encountered any major problems, a couple of reboots but we had that with previous boxes. I caught Watchdog this morning on iPlayer, got to be honest I didn't take much from it.
powar is offline   Reply With Quote
Old 22-12-2016, 20:26
BOOTHY2905
Forum Member
 
Join Date: Feb 2010
Posts: 1,509
Mine's due to be installed on Saturday, but I've already received the Q Hub. If the performance of that is any indication I'm not looking forward to it. The wifi range is half what it was with the SR102. No wonder they are having problems if everything is supposed to mesh via wifi.
SR102 isnt dual band so if you've tested the wifi signal strength on a modern wifo device. I.E. an iphone with 5ghz eifi it would appear to be slower throughput.
Made me laugh aty the end of the program they had a section about wifi and what impacts it after slagging off a system that uses wifi.
BOOTHY2905 is offline   Reply With Quote
Old 22-12-2016, 22:12
Marti S
Forum Member
 
Join Date: Jan 2010
Location: Leicester
Posts: 2,964
Q customer here. Had it since the day they started non Sky broadband installs. Not had any of the issues they mentioned.

There's no doubt Sky's engineers are over stretched at the moment - that seems to be the reason for most complaints. Bit of a tough one for Sky - do they up the price to reduce demand?

Interesting to see that complaints about Sky TV to Ofcom are still at the same low level, despite Q having been available for 9 months now. You'd think if there was a problem on the scale some are suggesting, then surely there'd be a surge in complaints.
And what would Ofcom do? they come over has a spineless organization, most people would rather cancel than complain to Ofcom
Marti S is offline   Reply With Quote
Old 23-12-2016, 11:27
tasker
Forum Member
 
Join Date: Jun 2006
Location: south yorkshire
Posts: 1,262
Mine is becoming a pain lately, have to power off and on nearly every day now, hard drive going for the land speed record every morning when i come downstairs, locking up.

Apart from that its working up to 100% Sky standard operating procedure.
tasker is offline   Reply With Quote
Old 23-12-2016, 23:13
PorkchopExpress
Forum Member
 
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,175
Have had to do a lot of reboots. And it is almost impossible to contact Sky.

No email option.
Webchat never ever available.
Phone just keeps you on hold before hanging up on you.
PorkchopExpress is offline   Reply With Quote
Old 23-12-2016, 23:32
Music Lover One
Forum Member
 
Join Date: Oct 2011
Posts: 231
Weve had Sky Q for about six months and we had a few problems at the very beginning of having it but since then it's been fine, we love it. Weve just bought a 4K television with Ultra HD. We love our Sky Q.

Weve got a mini upstairs in one of the bedrooms and that works perfectly.
Music Lover One is offline   Reply With Quote
Old 24-12-2016, 07:53
kirstiemcnabb
Forum Member
 
Join Date: Feb 2009
Location: Portsmouth
Posts: 455
Have had Sky Q since launch
Not had one problem with it, 100% reliable
Also just had it installed in my second home recently and its working perfectly there too
kirstiemcnabb is offline   Reply With Quote
Old 24-12-2016, 08:47
David_Flett1
Forum Member
 
Join Date: Feb 2015
Posts: 1,454
And what would Ofcom do? they come over has a spineless organization, most people would rather cancel than complain to Ofcom
You couldn't be more right regarding Ofcom. 3 years ago I complained about the regulation of line rental increases and especially after a communications spokesman for the industry trotted out the excuse the following excuse "increases were necessary to compensate for the loss of £85 million lost revenue due to the number of people using mobile plans and cutting out landline calls." When calculating the increase over the number of landlines the increase raised £378 million. I highlighted that wholesale line rental had dropped from £100.68 to £90 yet the margin between what people paid had risen from £120 to £200. The margin subsequently has risen to just under £220.

Now Ofcom has started an investigation into line rental citing would you belive the increasing margin between wholesale and retail which disadvantages many older people who do not use broadband or those who use mobile services. These are the same reasons I gave 3 years ago. Better late than never? well it's an abdication of responsibility to regulate the communications sector but then Ofgem fail to regulate the energy sector so no surprises there.
David_Flett1 is offline   Reply With Quote
Old 24-12-2016, 10:22
rscott
Forum Member
 
Join Date: Oct 2012
Posts: 310
Whether you consider Ofcom spineless or not, I'd suggest a customer with an unfixed problem is equally likely to complain to Ofcom, no matter which provider they use. So the level of complaints they receive is a useful indicator of the differences between providers
rscott is offline   Reply With Quote
Old 24-12-2016, 11:21
ktla5
Forum Member
 
Join Date: Aug 2010
Posts: 1,489
Have had Sky Q since launch
Not had one problem with it, 100% reliable
Also just had it installed in my second home recently and its working perfectly there too
I have had Q since day 1, and I have had problems with lack of connection with loss of communication between mini and main box, this has got better recently, do get the odd 'freeze' now and then, main issue is no red button, no favourites, and deafulting to "Top Picks" and not the tv guide.
ktla5 is offline   Reply With Quote
Old 24-12-2016, 23:07
leslie123
Forum Member
 
Join Date: Aug 2011
Posts: 787
I notice that Winston has not commented so far with his usual statement which is true so I will save him the trouble. Message to BBC presenters and researchers working on the Watchdog programme and everyone else for that matter. Sky do not employ engineers, they employ installers with only a basic level of training. Finally I would suggest to Sky customers if they are experiencing problems with Sky Q then why not request to revert back to Sky+HD with a multiroom box which seems to be a far more satisfactory and reliable arrangement.
leslie123 is offline Follow this poster on Twitter   Reply With Quote
Old 24-12-2016, 23:34
Raring_to_go
Forum Member
 
Join Date: Dec 2001
Posts: 17,135
I notice that Winston has not commented so far with his usual statement which is true so I will save him the trouble. Message to BBC presenters and researchers working on the Watchdog programme and everyone else for that matter. Sky do not employ engineers, they employ installers with only a basic level of training. Finally I would suggest to Sky customers if they are experiencing problems with Sky Q then why not request to revert back to Sky+HD with a multiroom box which seems to be a far more satisfactory and reliable arrangement.
This should help to resolve the question about Sky Engineers.
https://www.sky.com/help/articles/re...er-appointment
Raring_to_go is offline   Reply With Quote
Old 25-12-2016, 00:34
Dave-H
Forum Member
 
Join Date: Jul 2004
Location: West London
Posts: 6,931
I notice that Winston has not commented so far with his usual statement which is true so I will save him the trouble. Message to BBC presenters and researchers working on the Watchdog programme and everyone else for that matter. Sky do not employ engineers, they employ installers with only a basic level of training.
Oh, I'm so glad this emoticon is now back!
Dave-H is offline   Reply With Quote
Old 25-12-2016, 01:35
Caxton
Forum Member
 
Join Date: Dec 2000
Posts: 24,058
This should help to resolve the question about Sky Engineers.
https://www.sky.com/help/articles/re...er-appointment
Indeed Sky refer to them as engineers so that is what they are.

When one looks at job titles, I wonder how many here have the title of "manager" or "assistant manager" but are neither capable or have the ability to efficiently manage anyone or any job that they are supposed to be managing, yet bitterly complain about these people employed by Sky being called engineers.
Caxton is offline   Reply With Quote
Old 27-12-2016, 03:17
bubblegun
Forum Member
 
Join Date: Apr 2005
Location: Scotland
Posts: 754
I have had Q since day 1, and I have had problems with lack of connection with loss of communication between mini and main box, this has got better recently, do get the odd 'freeze' now and then, main issue is no red button, no favourites, and deafulting to "Top Picks" and not the tv guide.
To be honest the main Sky Q minibox issues can be fixed with the same advice they advise for any wifi issue. Try putting the box in a different orientation or position to improve the wifi signal...this seems to have fixed my issues, so far...
bubblegun is offline   Reply With Quote
Old 27-12-2016, 17:45
PorkchopExpress
Forum Member
 
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,175
Why won't Sky simply allow SkyQ to use Powerline adaptors?
PorkchopExpress is offline   Reply With Quote
Old 28-12-2016, 00:33
rscott
Forum Member
 
Join Date: Oct 2012
Posts: 310
Q works fine with external powerline. The internal version is still being developed, but works for many users.
rscott is offline   Reply With Quote
Old 28-12-2016, 07:59
Mickey_T
Forum Member
 
Join Date: Feb 2009
Posts: 3,425
This should help to resolve the question about Sky Engineers.
https://www.sky.com/help/articles/re...er-appointment
It does nothing other than show that Sky give their technicians over glorified job titles!
Mickey_T is offline   Reply With Quote
Old 28-12-2016, 09:20
Winston_1
Forum Member
 
Join Date: Oct 2007
Posts: 5,007
Why won't Sky simply allow SkyQ to use Powerline adaptors?
Probably because they know PLT is bad technology that causes interference to other users, and they have enough problems without Ofcom breathing down their neck.
Winston_1 is offline   Reply With Quote
Old 28-12-2016, 10:21
JamesE
Forum Member
 
Join Date: Dec 2002
Location: Hibaldstow, N. Lincolnshire
Posts: 5,985
Winston: you're absolutely correct about engineer status but I do wish that you'd shut up about Homeplugs. They do not cause interference to everybody. They might, just might, cause interference to radio amateurs (though I am one and they don't bother me) but the proper Homeplugs do have filters on those bands. Otherwise Joe Public doesn't listen to short wave radio any more.
JamesE is offline   Reply With Quote
Old 28-12-2016, 13:30
rscott
Forum Member
 
Join Date: Oct 2012
Posts: 310
Bad news Winston_1 . The last update to Q enabled powerline on all 1TB & 2TB boxes. So they're obviously not worried about Ofcom.
rscott is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 06:03.