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Home hub 5 keeps rebooting ?


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Old 24-12-2016, 09:46
hoppy
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Join Date: Sep 2004
Posts: 272

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Event Log






Event Log
This page summarises all the recent events that have been recorded on your BT Home Hub.
You can filter the events to show items related to a specific category.

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Recorded events
Time and date
Message
17:20:41, 23 Dec.
STP Alert: Port eth0 leaving blocking state.
16:16:03, 23 Dec.
(173017.910000) The system is going DOWN for reboot.
16:16:03, 23 Dec.
(173017.910000) OpenRG is going for reboot by IPC command
16:15:58, 23 Dec.
(173012.910000) OpenRG will go down for reboot in 5 seconds
16:11:56, 21 Dec.
(111051.150000) The system is going DOWN for reboot.
10:21:49, 20 Dec.
STP Alert: Port eth0 leaving blocking state.
01:01:11, 07 May.
( 87.220000) The system is going DOWN for reboot.
09:18:38, 20 Dec.
(172857.640000) The system is going DOWN for reboot.
09:17:08, 18 Dec.
(73832.350000) The system is going DOWN for reboot.
13:47:15, 17 Dec.
STP Alert: Port eth0 leaving blocking state.
12:46:00, 17 Dec.
(162538.060000) The system is going DOWN for reboot.
15:36:28, 15 Dec.
(355230.840000) The system is going DOWN for reboot.
15:36:28, 15 Dec.
(355230.840000) OpenRG is going for reboot by IPC command
15:36:23, 15 Dec.
(355225.840000) OpenRG will go down for reboot in 5 seconds
01:01:14, 07 May.
( 89.580000) The system is going DOWN for reboot.
12:53:20, 11 Dec.
(80158.080000) The system is going DOWN for reboot.
14:36:48, 10 Dec.
( 5566.120000) The system is going DOWN for reboot.
13:03:25, 10 Dec.
(75050.650000) The system is going DOWN for reboot.
16:12:00, 09 Dec.
(194004.990000) The system is going DOWN for reboot.
16:12:00, 09 Dec.
(194004.990000) OpenRG is going for reboot by IPC command
16:11:55, 09 Dec.
(193999.990000) OpenRG will go down for reboot in 5 seconds
10:18:04, 07 Dec.
(248466.630000) The system is going DOWN for reboot.
10:18:04, 07 Dec.
(248466.630000) OpenRG is going for reboot by IPC command
10:17:59, 07 Dec.
(248461.630000) OpenRG will go down for reboot in 5 seconds
13:16:21, 04 Dec.
(614992.780000) The system is going DOWN for reboot.
10:25:55, 27 Nov.
(393959.960000) The system is going DOWN for reboot.
20:59:18, 22 Nov.
(314175.320000) The system is going DOWN for reboot.
20:59:18, 22 Nov.
(314175.320000) OpenRG is going for reboot by IPC command
20:59:13, 22 Nov.
(314170.320000) OpenRG will go down for reboot in 5 seconds
05:42:33, 19 Nov.
(56126.210000) The system is going DOWN for reboot.
14:06:37, 18 Nov.
(249363.410000) The system is going DOWN for reboot.
14:06:37, 18 Nov.
(249363.410000) OpenRG is going for reboot by IPC command
14:06:32, 18 Nov.
(249358.410000) OpenRG will go down for reboot in 5 seconds
17:51:09, 15 Nov.
STP Alert: Port eth0 leaving blocking state.
16:49:57, 15 Nov.
(295705.650000) The system is going DOWN for reboot.
07:42:08, 12 Nov.
STP Alert: Port eth0 leaving blocking state.
06:41:00, 12 Nov.
(222355.780000) The system is going DOWN for reboot.
16:54:27, 09 Nov.
(285767.700000) The system is going DOWN for reboot.
10:32:17, 06 Nov.
STP Alert: Port eth0 leaving blocking state.
09:21:41, 06 Nov.
(94234.000000) The system is going DOWN for reboot.
07:10:30, 05 Nov.
(122749.800000) The system is going DOWN for reboot.
21:04:05, 03 Nov.
(915170.210000) The system is going DOWN for reboot.
21:04:05, 03 Nov.
(915170.210000) OpenRG is going for reboot by IPC command
21:04:00, 03 Nov.
(915165.210000) OpenRG will go down for reboot in 5 seconds
07:44:23, 24 Oct.
(52887.850000) The system is going DOWN for reboot.
07:44:23, 24 Oct.
(52887.850000) OpenRG is going for reboot by IPC command
07:44:18, 24 Oct.
(52882.850000) OpenRG will go down for reboot in 5 seconds
17:03:29, 23 Oct.
STP Alert: Port eth0 leaving blocking state.
16:11:52, 22 Oct.
(57844.870000) The system is going DOWN for reboot.
00:07:13, 22 Oct.
(1220397.630000) The system is going DOWN for reboot.
00:07:13, 22 Oct.
(1220397.630000) OpenRG is going for reboot by IPC command
00:07:08, 22 Oct.
(1220392.630000) OpenRG will go down for reboot in 5 seconds
19:42:57, 07 Oct.
STP Alert: Port eth0 leaving blocking state.
12:57:29, 04 Oct.
(787435.540000) The system is going DOWN for reboot.
12:57:29, 04 Oct.
(787435.540000) OpenRG is going for reboot by IPC command
12:57:24, 04 Oct.
(787430.540000) OpenRG will go down for reboot in 5 seconds
10:12:57, 25 Sep.
(288297.520000) The system is going DOWN for reboot.
10:12:57, 25 Sep.
(288297.520000) OpenRG is going for reboot by IPC command
10:12:52, 25 Sep.
(288292.520000) OpenRG will go down for reboot in 5 seconds
02:07:29, 22 Sep.
(799700.950000) The system is going DOWN for reboot.
02:07:29, 22 Sep.
(799700.950000) OpenRG is going for reboot by IPC command
02:07:24, 22 Sep.
(799695.950000) OpenRG will go down for reboot in 5 seconds
19:58:32, 12 Sep.
(102803.190000) The system is going DOWN for reboot.
15:24:39, 11 Sep.
(19172.530000) The system is going DOWN for reboot.
10:14:48, 28 Aug.
STP Alert: Port eth0 leaving blocking state.
10:13:33, 28 Aug.
(323798.170000) The system is going DOWN for reboot.
17:34:23, 15 Aug.
STP Alert: Port eth0 leaving blocking state.
06:45:28, 07 Aug.
(40861.590000) The system is going DOWN for reboot.
19:25:00, 06 Aug.
STP Alert: Port eth0 leaving blocking state.
19:23:56, 06 Aug.
(373815.110000) The system is going DOWN for reboot.
11:33:04, 02 Aug.
(1210956.750000) The system is going DOWN for reboot.
11:33:04, 02 Aug.
(1210956.750000) OpenRG is going for reboot by IPC command
11:32:59, 02 Aug.
(1210951.750000) OpenRG will go down for reboot in 5 seconds
10:25:17, 19 Jul.
STP Alert: Port eth0 leaving blocking state.
06:08:50, 12 Jul.
(846637.840000) The system is going DOWN for reboot.
10:57:31, 02 Jul.
(1210949.230000) The system is going DOWN for reboot.
10:57:31, 02 Jul.
(1210949.230000) OpenRG is going for reboot by IPC command
10:57:26, 02 Jul.
(1210944.230000) OpenRG will go down for reboot in 5 seconds
10:35:35, 18 Jun.
STP Alert: Port eth0 leaving blocking state.
10:31:54, 18 Jun.
(1166622.410000) The system is going DOWN for reboot.
22:27:28, 04 Jun.
(1214058.060000) The system is going DOWN for reboot.
22:27:28, 04 Jun.
(1214058.060000) OpenRG is going for reboot by IPC command
22:27:23, 04 Jun.
(1214053.060000) OpenRG will go down for reboot in 5 seconds
21:12:27, 21 May.
(1211540.290000) The system is going DOWN for reboot.
21:12:27, 21 May.
(1211540.290000) OpenRG is going for reboot by IPC command
21:12:22, 21 May.
(1211535.290000) OpenRG will go down for reboot in 5 seconds
20:40:32, 07 May.
STP Alert: Port eth0 leaving blocking state.
20:39:29, 07 May.
(93551.810000) The system is going DOWN for reboot.
10:05:23, 29 Apr.
STP Alert: Port eth0 leaving blocking state.
10:04:08, 29 Apr.
(1210959.340000) The system is going DOWN for reboot.
10:04:08, 29 Apr.
(1210959.340000) OpenRG is going for reboot by IPC command
10:04:03, 29 Apr.
(1210954.340000) OpenRG will go down for reboot in 5 seconds
09:42:01, 15 Apr.
STP Alert: Port eth0 leaving blocking state.
09:40:48, 15 Apr.
(1211006.130000) The system is going DOWN for reboot.
09:40:48, 15 Apr.
(1211006.130000) OpenRG is going for reboot by IPC command
09:40:43, 15 Apr.
(1211001.130000) OpenRG will go down for reboot in 5 seconds
09:16:35, 01 Apr.
(1211010.400000) The system is going DOWN for reboot.
09:16:35, 01 Apr.
(1211010.400000) OpenRG is going for reboot by IPC command
09:16:30, 01 Apr.
(1211005.400000) OpenRG will go down for reboot in 5 seconds
08:53:36, 18 Mar.
STP Alert: Port eth0 leaving blocking state.

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BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204.1.11 | Last updated 04/07/15
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Old 24-12-2016, 13:30
abatt84
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Join Date: Apr 2013
Posts: 5
Have u got chromecast audio devices, my HH5 was doing that and I read about a problem with them and HH5 I disconnected the chromecasts and it was fine, there is an update available for the chromecasts if u Google BT home hub and chromecast
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Old 25-12-2016, 12:00
hoppy
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Join Date: Sep 2004
Posts: 272
Have u got chromecast audio devices, my HH5 was doing that and I read about a problem with them and HH5 I disconnected the chromecasts and it was fine, there is an update available for the chromecasts if u Google BT home hub and chromecast
Nope no chromecast devices, thanks.
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Old 26-12-2016, 10:45
TraceT
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Join Date: Nov 2006
Location: Rotherham, S.Yorks UK
Posts: 201
Experienced repeated reboots from a Home Hub 5 here too (type A). Thought it was something to do with our connection.
Decided to replace it with a TP Link router and never had a problem since.

Problem is, if and when I have to ring helpline, Hub 5 will be required but not fit to use for troubleshooting.
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Old 26-12-2016, 17:58
fmradiotuner1
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Join Date: Mar 2008
Location: TheEssexSunshineCoast Clacton
Posts: 15,212
I had this happen on infinity 2 few months back BT replaced if free and been OK since.
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Old 27-12-2016, 10:32
hoppy
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Join Date: Sep 2004
Posts: 272
Experienced repeated reboots from a Home Hub 5 here too (type A). Thought it was something to do with our connection.
Decided to replace it with a TP Link router and never had a problem since.

Problem is, if and when I have to ring helpline, Hub 5 will be required but not fit to use for troubleshooting.
Thanks
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Old 27-12-2016, 10:37
hoppy
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Join Date: Sep 2004
Posts: 272
I had this happen on infinity 2 few months back BT replaced if free and been OK since.
Thanks was on phone to some Indian guy, nightmare, says I have a line fault, not convinced, says be fixed on the 29th dec, asked for case number didn't have one lol,
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Old 28-12-2016, 17:03
aurichie
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Join Date: Jan 2012
Posts: 5,099
Thanks was on phone to some Indian guy, nightmare, says I have a line fault, not convinced, says be fixed on the 29th dec, asked for case number didn't have one lol,
OpenRG log errors are an indication that there is a line fault. The Indian call centre guy will have run some line checks that will have confirmed there is an issue that requires further investigation from an engineer.
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Old 29-12-2016, 09:47
hoppy
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Join Date: Sep 2004
Posts: 272
[quote=aurichie;84987458]OpenRG log errors are an indication that there is a line fault. The Indian call centre guy will have run some line checks that will have confirmed there is an issue that requires further investigation from an engineer.

My IP Profile has been reduced from 52 mbps to 39mbps seems to be more stable but now not getting the infinity speed I am paying for.
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Old 29-12-2016, 10:59
s2k
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Join Date: Apr 2006
Posts: 5,741
My IP Profile has been reduced from 52 mbps to 39mbps seems to be more stable but now not getting the infinity speed I am paying for.
You are paying for up to 52mbps. Some unfortunate people wont be able to get even half of that due to line length etc. Such is the problem of using copper-based services.

The good news is that provided your router holds together and isn't powered off it will likely recover to the original sync speed.
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Old 29-12-2016, 11:19
gomezz
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Join Date: Oct 2004
Location: Buckingham
Posts: 28,534
52mbps is only 52 milli-bits per second (thousandths of a bit) so yes *very* slow. I assume the OP means 52Mbps?
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Old 29-12-2016, 22:56
hoppy
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Join Date: Sep 2004
Posts: 272
52mbps is only 52 milli-bits per second (thousandths of a bit) so yes *very* slow. I assume the OP means 52Mbps?
Oops sorry yes you are correct was getting 50Mbps now my ip profile on home hub is set at 38 Mbps and upload 7Mbps will this increase over time ?
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